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Clean the golden contacts of the graphics card

▪

Clean the graphics card slots

▪

Try to test the onboard graphics card if there is onboard video

integrated

▪

If convenient, please change to a different graphic card to test again

▪

CPU (processor) issue: Beep (5 short)

▪

Check whether the CPU is in the motherboard manufacturer's CPU

support list

▪

Check whether there is any damage to your CPU or CPU socket.

▪

Check whether the CPU fan is correctly connected

▪

Check whether the ATX_12V power cable is connected well

▪

If possible try to test with another CPU

▪

The power LED on the motherboard is off and the CPU fan does not work

well

▪

Check the power pin

▪

Check the power supply, try exchanging the power supply for another

good one

▪

Cannot enter OS

Solution

During

POST

▪

Un-plug any newly added devices to see if the issue disappears.

▪

Keep the necessary components (a CPU, a

memory

module, and a graphic card)

on board to test

▪

If the problem is solved with minimum system

hardware

, please add the devices

one by one and find out which part is at fault

▪

If the problem still remains with minimum system

hardware

, please contact your

Service Center

▪

During Windows LOGO loading

▪

If the PC can enter safe mode successfully, please enter OS safe mode and

uninstall the newly installed driver or

software

▪

If the PC cannot enter safe mode, please try re-installing the OS. Before re-

installing, please back up the important data first.

▪

Power supply does not work well

Solution

Different areas have different voltage supplies, please check the voltage selector on

▪

Содержание Spirit X299-AS

Страница 1: ...Spirit X299 AS User Guide Revision 2 0 August 2018...

Страница 2: ...de when user inactivity reaches 15 minutes You can wake up the computer or display by moving the mouse or by hitting any key on the keyboard If connected to a network Wake on LAN features can be enabl...

Страница 3: ...Governments around the world including Canada s have embraced the Energy Star program Through its partnerships with 18 000 private and public sector organizations ENERGY STAR delivers the technical in...

Страница 4: ...ifax 102 Chain Lake Drive Suite 220 Halifax NS B3S 1A7 Phone 902 422 9383 Fax 902 422 9384 halifax nmicro ca NM Qu bec 3107 ave des Hotels Suite 24 Sainte Foy Qu bec G1W 4W5 Phone 418 654 1733 Fax 418...

Страница 5: ...ed in the cardboard spacer insert These may include cables a plastic bag including manuals DVDs cables small accessories and a mouse if ordered x Lift out the cardboard spacer insert x Lift out the in...

Страница 6: ...screen Connect the monitor cable to the video connector at the back of the computer Connect the mouse and keyboard cables to the matching connectors at the back of the computer Plug the monitor power...

Страница 7: ...ower switch is located on the front of the case You should always be certain that the power is turned off before modifying the hardware configuration in any way Pushing the power switch for less than...

Страница 8: ...can always restart quickly from the RAM test stage by pressing the reset button You will have to use a pen pencil or other small object to press the Reset button This feature was added to prevent acc...

Страница 9: ...ource Turn off all power switches before connecting or disconnecting cables wires Ensure that cables wires are attached to the peripheral device first and connect to the outlet unit later Turn the sys...

Страница 10: ...Removing the Case Cover Unlatch the cover and open the case from the back 1 Slide the side cover back 2...

Страница 11: ...Lift the three tabs as illustrated and pull back the front bezel 3 That opens the front of the case 4...

Страница 12: ...trusion Alert detected by the Chassis Intrusion lead on the motherboard The board supports a chassis security feature that detects if the chassis cover has been removed The security feature uses a mec...

Страница 13: ...g AC Input 100V 240V DC Output 3 3V 5V 12V 12V 5Vsb Current 13A 6 5A Max Load 25A 25A 83 3A 0 8A 3A Frequency 47Hz 63Hz Maximum Combined Wattage 150W 1000W 9 6W 15W Total Power 1000W Dimensions 150mm...

Страница 14: ...DC Output Rating AC Input 90V 264V DC Output 3 3V 5V 12V1 12V2 12V 5Vsb Current 3A 6A Max Load 24A 24A 18A 18A 0 3A 3 5A Frequency 47Hz 63Hz Maximum Combined Power 130W 432W 36A 21 1W Total Power 500...

Страница 15: ...Power Supply Removal Remove the four screws supporting the power supply 1 Gently slide the power supply out of position 2...

Страница 16: ...protector 4 You may then turn on your devices in the following order 5 Monitor External devices System power The power LED on the front panel of the system case will light as will the monitor LED The...

Страница 17: ...atic electricity Hold components by the edges to avoid touching the ICs on them Whenever you un install any component place it on a grounded anti static pad or in the bag that came with the component...

Страница 18: ...Specifications Summary Asus Desktop Board Prime X299 A specifications summary...

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Страница 24: ...4 DIMM slots 2 CPU CPU optional AIO pump water pump extension M 2 and chassis fan connectors 4 pin CPU_FAN 4 pin CPU_OPT 4 pin AIO_PUMP 4 pin W_PUMP 4 pin M 2 5 pin EXT_FAN 4 pin CHA_FAN1 2 3 RGB head...

Страница 25: ...pin T_SENSOR 12 Intel Serial ATA 6 Gb s connectors 7 pin SATA6G_12 SATA 6G_34 SATA 6G_65 SATA 6G_87 13 VROC_HW_KEY connector 4 pin VROC_KEY 14 Clear RTC RAM jumper 2 pin CLRTC 15 Thunderbolt header 5...

Страница 26: ...Asus Motherboard Components...

Страница 27: ...ee section Before you proceed When lit the onboard LED indicates that the system is ON in sleep mode or in soft off mode not powered OFF Installing the ASUS Q Shield Place the I O shield inside the ch...

Страница 28: ...ce it into the chassis in the correct orientation Align the rear panel I O ports with the rear panel I O shield of the chassis Place screws into the holes indicated by circles to secure the motherboar...

Страница 29: ...rs the RAM data in CMOS which includes system setup information such as system passwords Observe the precautions in Before You Proceed 1 Turn off all peripheral devices connected to the computer Turn...

Страница 30: ...ng use the C P R CPU Parameter Recall feature Shut down and reboot the system so the BIOS can automatically reset parameter settings to default values Due to the chipset behavior AC power off is requi...

Страница 31: ...ible with USB 2 0 and USB 1 1 devices The USB 3 0 ports are SuperSpeed high speed full speed and low speed capable USB 3 0 support requires both an operating system and drivers that fully support USB...

Страница 32: ...ser s definition or can be automatically switched depending on the recognized device type Independent multi streaming LAN Subsystem The board s Gigabit 10 100 1000 Mb s LAN subsystem includes Intel X2...

Страница 33: ...module that supports either HD Audio or legacy AC 97audio standard Connect one end of the front panel audio I O module cable to this connector USB 2 0 connector 10 1 pin USB910 This connector is for...

Страница 34: ...34 These connectors allow you to connect a USB 3 1 Gen 1 module for additional USB 3 1 Gen 1 front or rear panel ports With an installed USB 3 1 Gen 1 module you can enjoy all the benefits of USB 3 1...

Страница 35: ...CPU CPU optional AIO pump water pump extension M 2 and chassis fan connectors 4 pin CPU_FAN 4 pin CPU_OPT 4 pin AIO_PUMP 4 pin W_PUMP 4 pin M 2_FAN 5 pin EXT_FAN 4 pin CHA_FAN1 2 Connect the fan cable...

Страница 36: ...The CPU_FAN connector supports the CPU fan of maximum 1A 12 W fan power W_PUMP function support depends on a water cooling device Connect the fan of your water cooling kit to the AIO_PUMP connector...

Страница 37: ...create a RAID 0 1 5 or 10 configuration with the Intel Rapid Storage Technology through the onboard Intel X299 chipset These connectors are set to AHCI Mode by default If you intend to create a Serial...

Страница 38: ...pin EATX12V_1 4 pin EATX12V_2 These connectors are for ATX power supply plugs The power plugs are designed to fit these connectors in only one orientation Find the proper orientation and push down fir...

Страница 39: ...uring a system with more power consuming devices The system may become unstable or may not boot up if the power is inadequate If you want to use two or more high end PCI Express x16 cards use a PSU wi...

Страница 40: ...ows you to hear system beeps and warnings ATX power button soft off button 2 pin PWRSW This connector is for the system power button Pressing the power button turns the system on or puts the system in...

Страница 41: ...rt enabled display in a daisy chain configuration Thermal sensor connector 2 pin T_SENSOR This connector is for the thermistor cable that allows you to monitor the temperature of your motherboard s cr...

Страница 42: ...u to connect a KEY module to enable CPU RAID functions with Intel CPU RSTe The KEY module must be purchased separately Due to CPU behaviour CPU RAID functions with Intel CPU RSTe only supports Intel C...

Страница 43: ...in card You do not need to run the BIOS Setup program after you install a PCI Express add in card When installing a PCI Express card on the Desktop Board ensure that the card is fully seated in the PC...

Страница 44: ...ics Cards The Desktop Board supports the use of linked PCI Express x16 graphics cards with Nvidia SLI technology and AMD CrossFire X technology When installing linked graphics cards in the PCI Express...

Страница 45: ...t in this slot are Network adapter cards or SATA USB Serial or Parallel controller cards If you are installing a single PCI Express x1 card install it in the PCI Express primary connector for optimum...

Страница 46: ...e system fails to boot during the POST stage and the DRAM_LED near the MemOK button lights continuously press and hold the MemOK switch until the DRAM_LED starts blinking to begin automatic memory com...

Страница 47: ...settings A message will appear during POST reminding you that the BIOS has been restored to its default settings USB BIOS Flashback Button USB BIOS Flashback allows you to easily update the BIOS witho...

Страница 48: ...nd filename file format error If this scenario happens please restart the system to turn off the light Updating the BIOS has risks If the BIOS program is damaged during the process and results in the...

Страница 49: ...n Self Test CPU memory modules VGA card and hard disk drives If an error is found the critical component s LED stays lit up until the problem is solved Q Code LEDs The Q Code LED design provides you w...

Страница 50: ...Q Code table...

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Страница 53: ...CPU Overview Specs Processor Number Core i7 7820X Base Frequency GHz 3 60 Total Cache 11M Cores Threads 8 16 Memory Speed Support DDR4 2666 2400 2133...

Страница 54: ...processor follow these instruction s Observe the precautions in Before You Proceed 1 Open the socket by pushing the hooked load lever down and away from the socket Figure 1 A and B below Lift the leve...

Страница 55: ...ng pin 1 on the processor aligns with the triangle on the socket A below before you lower the proces sor into place Lower the processor B below straight down without tilting or sliding it in the socke...

Страница 56: ......

Страница 57: ...k to the Desktop Board refer to the Intel boxed processor manual Intel boxed thermal solution manual or instructions from the third party thermal solution provider Connect the processor fan heat sink...

Страница 58: ...led solution the Intel TS13X module is the best choice here are the steps for installing the Intel liquid cooling solution 1 Attach fan to heat dissipater with screws using spacers between 2 Attach fa...

Страница 59: ...3 Situate mounting ring according to diagram 4 Place special screw extenders into mounting ring...

Страница 60: ...5 Apply thermal paste to the center of the CPU mounting position on the motherboard 6 Screw liquid reservoir onto mounting bracket and situate properly for motherboard...

Страница 61: ...7 Twist reservoir counterclockwise 8 Screw reservoir mounting ring assembly onto motherboard...

Страница 62: ...9 Attach cable connector from reservoir to fan assembly 10 Attach hoses from reservoir...

Страница 63: ...11 Set switch to ON position if you want the fan to be lit up Do not forget to connect the CPU fan connector Hardware errors can occur if you fail to plug this connector...

Страница 64: ...following memor y and interface Eight 288 pin Double Data Rate 4 DDR4 Quad Inline Memory Module DIMM connectors with gold plat ed contacts arranged in four channels 4000 OC 3600 OC 3400 OC 3333 OC 330...

Страница 65: ......

Страница 66: ...The system maps the total size of the lower sized channel for the dual channel configuration Any excess memory from the higher sized channel is then mapped for single channel operation According to In...

Страница 67: ...guration Any excess memory from the higher sized channel is then mapped for single channel operation The default memory operation frequency is dependent on its Serial Presence Detect SPD which is the...

Страница 68: ...u are installing four or fewer DIMMs use the lighter coloured sockets Using a DIMM with a voltage rating higher than 1 4 V may damage the processor To install a DIMM follow these steps Observe the pre...

Страница 69: ...h at the bottom edge of the DIMM with the keys in the socket 6 Insert the bottom edge of the DIMM into the socket 7 When the DIMM is inserted push down on the top edge of the DIMM until the retaining...

Страница 70: ...ad the retaining clips at each end of the DIMM socket The DIMM pops out of the socket 5 Hold the DIMM by the edges lift it away from the socket and store it in an anti static package 6 Reinstall and r...

Страница 71: ...erating Temperature 32 F to 158 F 0 C to 70 C Storage Temperature 67 F to 185 F 55 C to 85 C Vibration Operating 5 0 gRMS 10 2000 Hz 3 axes Vibration non operating 4 9 gRMS 7 800 Hz 3 axes MTBF 1 75M...

Страница 72: ...r unpacking Save the packing materials in case you need to return your hard drive Articles of clothing generate static electricity Do not allow clothing to come in direct contact with the hard drive o...

Страница 73: ...otches align correctly parallel to the motherboard Please note that the motherboard has two M 2 slots available for storage B keyed card compatible and one M 2 slot for WiFi Bluetooth or cellular card...

Страница 74: ...S ATA Dimensions LxWxH 14 8 cm x 17 0 cm x 4 2 cm Specifications Write Speed DVD R 24X DVD R 24X DVD RW 8X DVD RW 6X DVD R DL 8X DVD R DL 8X DVD RAM 5X CD R 48X CD RW 24X Read Speed DVD R 16 X DVD R 1...

Страница 75: ...emoving the Case Cover Disconnect Optical power and data cables 1 If there are any screws in the side of the optical drive they will need to be removed with a Phillips screwdriver 2 To remove the driv...

Страница 76: ...Slide the optical drive out of the assembly 4...

Страница 77: ...bit and 32 bit editions Microsoft Windows 8 64 bit and 32 bit editions Microsoft Windows 7 64 bit and 32 bit editions ACPI ACPI gives the operating system direct control over the power mana gement an...

Страница 78: ...al circumstances the default BIOS settings apply to most conditions to ensure optimal performance DO NOT change the default BIOS settings except in the following circumstances An error message appears...

Страница 79: ...There are two modes available to use the BIOS Setup program EZ Mode by default the EZ mode screen appears when you enter the BIOS program 1...

Страница 80: ...tells you how to update the BIOS by using one of three different utilities Asus Update Updates the BIOS in a Windows environment 1 Asus EZ Flash 3 Updates the BIOS using a USB flash drive 2 ASUS Crash...

Страница 81: ...rt To use this BIOS update method with USB Enter the Advanced Mode of the BIOS setup program Go to the Tool menu to select ASUS EZ Flash Utility and then press Enter to enable it 1 Insert the USB flas...

Страница 82: ...em compatibility and stability load the BIOS default settings by selecting Load Optimized Defaults on the Exit menu To use this BIOS update method with the Internet Enter the Advanced Mode of the BIOS...

Страница 83: ...using the motherboard support DVD or a USB flash drive that contains the BIOS file The latest BIOS can be downloaded from www asus com support To recover the BIOS Turn on the system 1 Insert the moth...

Страница 84: ...ve and a new drive for this setup The new drive must be of the same size or larger than the existing drive RAID 5 RAID 5 stripes both data and parity information across three or more disk drives Among...

Страница 85: ...l R Rapid Storage Technology then press Enter to display the Intel Rapid Storage Technology menu 6 Due to chipset limitations when SATA ports are set to RAID mode all SATA ports run at RAID mode toget...

Страница 86: ...the Strip Size item is selected press Enter to select strip size for the RAID array for RAID 0 10 and 5 only and then press Enter The available strip size values range from 4KB to 128KB The following...

Страница 87: ...e RAID volume capacity that you want and press Enter The default value indicates the maximum allowed capacity 6 When the Create Volume item is selected press Enter to create the RAID volume and return...

Страница 88: ...cro ca General procedures To speed up the process our bilingual call coordinators will ask you for product type and serial number problem description address phone numbers etc Once your work order is...

Страница 89: ...about five years Here are some signs that your CMOS battery needs to be replaced Invalid configuration will appear on your screen 1 Run Setup appears on your screen 2 Press F1 to continue appears on...

Страница 90: ...necessary components a CPU a memory module and a graphic card on board to test If the PC does POST well with the minimum system components Please plug in the other components one by one to find out wh...

Страница 91: ...y exchanging the power supply for another good one Cannot enter OS Solution During POST Un plug any newly added devices to see if the issue disappears Keep the necessary components a CPU a memory modu...

Страница 92: ...rched when the PC hangs Take off the unnecessary device to see if that speeds up the PC Change the hardware one by one Hangs at the Windows Login Enter safe mode to see if the issue is still evident R...

Страница 93: ...quently Solution Freeze Hang during POST If some new hardware has been installed please un plug the new hardware for a test If there is no new hardware added please only keep the necessary components...

Страница 94: ...nd choose Enable it for a test If the problem persists please turn off the firewall search for and kill any virus reinstall the OS and drivers If the problem still exists please contact our service ce...

Страница 95: ...y size e g more PCI cards installed will require more memory resources resulting in less free memory for other uses On an SLI system since PCI Express graphic cards will occupy around 256MB another 25...

Страница 96: ...oad the default BIOS making sure the onboard audio function is enabled in BIOS Re install a new clean Operating System No output or input from the rear panel Adjust the audio settings in the Control P...

Страница 97: ...rther troubleshooting Please make sure to describe the symptom in detail Connect one end of the cables to the two different monitors and the other ends to the video ports on the back of the computer I...

Страница 98: ...plays it will allow you set the resolution of each monitor separately In this mode it allows you to show different information on two monitors Just drag the window out of the current desktop then you...

Страница 99: ...recover BIOS the new BIOS is successfully recognized No troubleshooting required x One continuous beep followed by two short beeps then a pause repeated No RAM memory detected Reseat the RAM modules...

Страница 100: ...munications and or platform security A smart card is a portable token traditionally used to provide more secure authentication for a specific user across multiple systems while biometrics are providin...

Страница 101: ...image of the hard disk or other storage media must be restored from backup before access to encrypted data may become available The owner user should backup the system hard disk on a regular basis Mo...

Страница 102: ...ort of management contribute to the goal of reducing reusing and recycling our products and the waste we produce In this regard Northern Micro also works with committed partners that exhibit a focus o...

Страница 103: ...s Environmental Assessment Tool EPEAT EPEAT EPEAT is a program of the Green Electronics Council and provides a procurement tool to help institutional purchasers in the public and private sectors evalu...

Страница 104: ...fficient at 20 50 and 100 of rated load with a true power factor of 0 9 or greater TCO Development ensures that certified products are tested to conform to standards developed by them and which create...

Страница 105: ...participates in the Call2Recycle program and accepts without charge all batteries meeting the above specifications regardless of when and through whom they were purchased...

Страница 106: ...may upset the normal operation of an electronic system causing premature equipment malfunction or failure Static Electricity Precautions To protect components against damage from static electric disc...

Страница 107: ...s or cables wires Refer all such problems to experienced service personnel Ensure that the back of the system unit is at least 3 inches away from anything that might obstruct the ventilation outlets...

Страница 108: ...screen with hard objects such as pens and pencils Remove dust from the surface by blowing it or wiping it gently with a dry cloth then use a soft cloth with nonabrasive liquid glass cleaner Check cle...

Страница 109: ...programs do this automatically or offer auto backup as an option More importantly save the data to a backup such as a tape drive disc or removable hard disk several times during each work session If y...

Страница 110: ...nt the disk Solid State Disks Solid State disks SSD are a data storage device using integrated circuit assemblies as memory to store data persistently SSD technology uses electronic interfaces compati...

Страница 111: ...correct password unlocks the keyboard and mouse Another option is to set a supervisor password which restricts access to the setup utility only This is critical because passwords can be disabled throu...

Страница 112: ...ruses every time you power up To protect your computer from viruses you should also scan every outside disk before using it Write protect your software diskettes so that they cannot be infected Avoid...

Страница 113: ...ernal receptacles Disconnect all cables and power cords from the back panel of the computer Never remove the power supply cover If you suspect a problem with this part call Northern Micro service at 6...

Страница 114: ...on Put your monitor in a location with low humidity and a minimum of dust Do not expose the monitor to rain or use it near water If the monitor accidentally gets wet unplug it and contact an authorize...

Страница 115: ...Class B requirement These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency...

Страница 116: ...fects the product materially and adversely shall void this Limited Warranty Limitation of Remedies Northern Micro s obligation for defective product is limited to repairing or replacing the product or...

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