Nortel Contact Recording, Руководство пользователя

Страница: 9 / 52

September 2007 Getting Started
Server Specification Guide 9
How to get help
This section explains how to get help for Nortel products and services.
Finding the latest updates on the Nortel Web site
The content of this documentation was current at the time the product was
released. To check for updates to the latest documentation for Nortel
Contact Recording and Quality Monitoring, see the Web page for Nortel
Contact Recording and Quality Monitoring documentation, which is located
at
http://www.nortel.com/helmsman .
Getting help from the Nortel Web site
The best way to get technical support for Nortel products is the Nortel
Support Web site:
http://www.nortel.com/support
This site provides quick access to software, documentation, bulletins, and
tools to address issues with Nortel products. From this site, you can:
„
download software and related tools
„
download technical documents, release notes, and product bulletins
„
sign up for automatic notification of new software and documentation
„
search the Support Web site and Nortel Knowledge Base for answers to
technical issues
„
open and manage technical support cases
Getting help over the phone from a Nortel Solutions Center
If you do not find the information your require on the Nortel Technical
Support Web site, and you have a Nortel support contract, you can also get
help over the phone from a Nortel Solutions Center.