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Contents

Standard 4.0

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Nortel Contact Recording and Quality Monitoring

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Содержание Contact Recording

Страница 1: ...Nortel Contact Recording and Quality Monitoring Server Specification Guide Product Release 6 01 Standard 4 0 September 2007 297 2183 966...

Страница 2: ......

Страница 3: ...and any copies from where they were obtained All materials found herein are provided AS IS and without warranty of any kind Information is subject to change without notice Nortel Networks reserves th...

Страница 4: ...d Quality Monitoring Server Specification Guide server specifications are updated March 2007 Standard 2 0 Nortel Contact Recording and Quality Monitoring Server Specification Guide is released Novembe...

Страница 5: ...corder 14 Nortel Contact Recording TDM Recorder 23 Quality Monitoring with Co Resident Call Record Card 30 Duplicate Media Stream IP Based Solution with Nortel Contact Recording and Nortel Quality Mon...

Страница 6: ...Contents Standard 4 0 vi Nortel Contact Recording and Quality Monitoring...

Страница 7: ...Server Specification Guide 7 C h a p t e r 1 Getting Started In this chapter About this guide 10 How to get help 11 Software and documentation version numbering 11...

Страница 8: ...ring Product Vendor Independent Server Specification Guide provides the product vendor independent server specifications for Nortel Contact Recording and Quality Monitoring systems Intended audience T...

Страница 9: ...l support for Nortel products is the Nortel Support Web site http www nortel com support This site provides quick access to software documentation bulletins and tools to address issues with Nortel pro...

Страница 10: ...a specialist by using an Express Routing Code You can use an Express Routing Code ERC to more quickly route your call to the appropriate support specialist To locate the ERC for your product or servi...

Страница 11: ...ring software components that you install may display a different number This is a known issue that does not affect system performance Version 6 01 will be reflected in future software updates Use the...

Страница 12: ...Getting Started Standard 4 0 12 Nortel Contact Recording and Quality Monitoring...

Страница 13: ...corder 23 Quality Monitoring with Co Resident Call Record Card 30 Duplicate Media Stream IP Based Solution with Nortel Contact Recording and Nortel Quality Monitoring Co Resident 34 Duplicate Media St...

Страница 14: ...er Manager Postgres Database Viewer X search and replay application Custom adapter Unify component if applicable In some cases the Nortel Contact Recording Master might reside on its own server and on...

Страница 15: ...RAID 1 array detailed above NTFS partition on disk 0 E N A N A Normally CD or DVD drivea a CD DVD drive does not have to be allocated drive letter E F Holds recorded calls 72GBb b The size of the part...

Страница 16: ...Disk Space See Server Hard Disk Sizing and Partitioning on page 15 RAID 1 and RAID 5 configurations in conjunction with a dual channel RAID controller card are recommended for all disks Hard Disk Part...

Страница 17: ...erver Specifications Server Specification Guide 17 Keyboard 1 Serial Port 1 if Modem used for remote support Parallel Port USB Port 1 x v2 0 for use by soundcard Hardware Minimum Specification Additio...

Страница 18: ...Disk Space See Server Hard Disk Sizing and Partitioning on page 15 RAID 1 and RAID 5 configurations in conjunction with a dual channel RAID controller card are recommended for all disks Hard Disk Par...

Страница 19: ...erver Specifications Server Specification Guide 19 Keyboard 1 Serial Port 1 if Modem used for remote support Parallel Port USB Port 1 x v2 0 for use by soundcard Hardware Minimum Specification Additio...

Страница 20: ...Disk Space See Server Hard Disk Sizing and Partitioning on page 15 RAID 1 and RAID 5 configurations in conjunction with a dual channel RAID controller card are recommended for all disks Hard Disk Part...

Страница 21: ...Up to 180 channels at G 729 with a packet interval of 20ms CPU Dual Xeon 3 4 Ghz RAM 2 GB Hard Disk Space See Server Hard Disk Sizing and Partitioning on page 15 RAID 1 and RAID 5 configurations in c...

Страница 22: ...VD RW Network Interface 2 x 100 MB with 128k buffer Video 1024 x 768 SVGA Soundcard 16 bit Soundblaster see USB requirement below Mouse 1 Keyboard 1 Serial Port 1 if modem used for remote support Para...

Страница 23: ...rtel Contact Recording Master TDM Recorder Manager Database Viewer Custom adapter Unify component if applicable These components can reside on their own server platforms apart from the TDM Recorder if...

Страница 24: ...rt of the RAID 1 array detailed above NTFS partition on disk 0 E N A N A Normally CD or DVD drivea a CD DVD drive does not have to be allocated drive letter E F Holds recorded calls 72GBb b The size o...

Страница 25: ...artitioning on page 24 RAID 1 and RAID 5 configurations in conjunction with a dual channel RAID controller card are recommended for all disks Hard Disk Partitioning See Server Hard Disk Sizing and Par...

Страница 26: ...s Standard 4 0 26 Nortel Contact Recording and Quality Monitoring Serial Port 1 if Modem used for remote support Parallel Port USB Port 1 x v2 0 for use by soundcard Hardware Minimum Specification Add...

Страница 27: ...g and Partitioning on page 24 RAID 1 and RAID 5 configurations in conjunction with a dual channel RAID controller card are recommended for all disks Hard Disk Partitioning See Server Hard Disk Sizing...

Страница 28: ...ation From 241 to 360 channels CPU Dual Xeon 3 4 Ghz RAM 4 GB Hard Disk Space See Server Hard Disk Sizing and Partitioning on page 24 RAID 1 and RAID 5 configurations in conjunction with a dual channe...

Страница 29: ...ce 2 x 100 MB with 128k buffer Video 1024 x 768 SVGA Soundcard 16 bit Soundblaster see USB requirement below Mouse 1 Keyboard 1 Serial Port 1 if Modem used for remote support Parallel Port USB Port 1...

Страница 30: ...th Co Resident Call Record Card Nortel Quality Monitoring with the co resident Call Record Card CRC solution is ideal for those environments that have a mixture of end point types such as IP digital a...

Страница 31: ...DD Recommended pair of 72GB HDD D Holds application software Database 24GB 42GB Part of the RAID 1 array detailed above NTFS partition on disk 0 E N A N A Normally CD or DVD drivea a CD DVD drive does...

Страница 32: ...sk Sizing and Partitioning on page 31 RAID 1 and RAID 5 configurations in conjunction with a dual channel RAID controller card are recommended for all disks Hard Disk Partitioning See Server Hard Disk...

Страница 33: ...2007 Server Specifications Server Specification Guide 33 Serial Port 1 if Modem used for remote support Parallel Port USB Port 1 x v2 0 for use by soundcard Hardware Minimum Specification Additional I...

Страница 34: ...equence the channel capacity is reduced If you require channel capacities greater than those detailed below Nortel Contact Recording and Nortel Quality Monitoring must be separated and reside on their...

Страница 35: ...air of 72GB hard disk drives D Holds application software Database 24GB 42GB Part of the RAID 1 array detailed above NTFS partition on disk 0 E N A N A Normally CD or DVD drivea a CD DVD drive does no...

Страница 36: ...Space See Server Hard Disk Sizing and Partitioning on page 35 RAID 1 and RAID 5 configurations in conjunction with a dual channel RAID controller card are recommended for all disks Hard Disk Partitio...

Страница 37: ...ion Up to 30 channels at G 729 with 20ms packet interval CPU Dual Xeon 3 4 Ghz RAM 2 GB Hard Disk Space See Server Hard Disk Sizing and Partitioning on page 35 RAID 1 and RAID 5 configurations in conj...

Страница 38: ...VD RW Network Interface 2 x 100 MB with 128k buffer Video 1024 x 768 SVGA Soundcard 16 bit Soundblaster see USB requirement below Mouse 1 Keyboard 1 Serial Port 1 if Modem used for remote support Para...

Страница 39: ...hannel capacities are greater than that of a single server hosting both Nortel Contact Recording and Nortel Quality Monitoring If you are using these server specifications to host Nortel Quality Monit...

Страница 40: ...Recommended pair of 72GB hard disk drives D Holds application software 24GB 42GB Part of the RAID 1 array detailed above NTFS partition on disk 0 E N A N A Normally CD or DVD drivea a CD DVD drive do...

Страница 41: ...ee Server Hard Disk Sizing and Partitioning on page 40 RAID 1 and RAID 5 configurations in conjunction with a dual channel RAID controller card are recommended for all disks Hard Disk Partitioning See...

Страница 42: ...guration Up to 60 channels at G 729 with 20ms packet interval CPU Dual Xeon 3 4 Ghz RAM 2 GB Hard Disk Space See Server Hard Disk Sizing and Partitioning on page 40 RAID 1 and RAID 5 configurations in...

Страница 43: ...Interface 2 x 100 MB with 128k buffer Video 1024 x 768 SVGA Soundcard 16 bit Soundblaster see USB requirement below Mouse 1 Keyboard 1 Serial Port 1 if Modem used for remote support Parallel Port USB...

Страница 44: ...sary for the Database and Viewer to reside on a separate server This specification addresses that requirement There might also be occasions where Archive co resides on the same server platform with th...

Страница 45: ...ended pair of 72GB hard disk drives D Holds application software 24GB 42GB Part of the RAID 1 array detailed above NTFS partition on disk 0 E N A N A Normally CD or DVD drivea a CD DVD drive does not...

Страница 46: ...sk Sizing and Partitioning on page 45 RAID 1 and RAID 5 configurations in conjunction with a dual channel RAID controller card are recommended for all disks Hard Disk Partitioning See Server Hard Disk...

Страница 47: ...erver Specifications Server Specification Guide 47 Keyboard 1 Serial Port 1 if Modem used for remote support Parallel Port USB Port 1 x v2 0 for use by soundcard Hardware Minimum Specification Additio...

Страница 48: ...e This specification addresses all Archive scenarios other than those specifically referred to in Nortel Database Viewer Server and Nortel Database Viewer Archive Server on page 44 Nortel Archive shou...

Страница 49: ...air of 36GB hard disks Recommended pair of 72GB hard disk drives D Holds application software 24GB 42GB Part of the RAID 1 array detailed above NTFS partition on disk 0 E N A N A Normally CD or DVD dr...

Страница 50: ...ng on page 49 Drive letter allocation is not static Hard Disk Type SCSI Hard Disk Speed RPM 15 000 Floppy 1 CD DVD DVD RW Network Interface 2 x 100 MB with 128k buffer Video 1024 x 768 SVGA Soundcard...

Страница 51: ......

Страница 52: ...process is a violation of the user license unless specifically authorized in writing by Nortel Networks prior to such use Violations of the license by alternative usage of any portion of this process...

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