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8.18 Sending the unit to service (Service Report Form)
Before sending the unit to service, please contact Nordic ID Service or a Nordic
ID Service Partner or Nordic ID Technical Support.
Please have at hand the type of product in question, the serial number(s) of the
product(s) and the software version.
If your problem requires servicing of the unit(s), you will receive a Return
Authorisation Code, which must be included along with the return address,
invoicing information/address and a description of the problem in the packing of
the unit(s) to be serviced.
A form for filling in the required information can be downloaded/printed from
Nordic ID Support Internet page at the address http://www.nordicid.com.
You may also use the Service Report form (see following page).
