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8.16 Frequently asked questions
Q: What are the specifications of the integrated laser scanner that RF650 has?
A: It is a high quality laser scanner with a scan angle of 48 degrees, skew
tolerance < 55 degrees and pitch angle < 65 degrees. The contrast ration is 30
%.
Q: Can Nordic ID RF650 Hand Terminals read Interleaved 2/5 barcode?
A: It is possible to enable and disable the decode of different Barcode
Symbologies by configuring the laser scanner (please see the RF650 Laser
Scanner Module Programming Manual). RF650 supports the most common
barcodes.
Q: What is the reading distance of the laser scanner?
A: We are using a Symbol laser engine in RF650, which support the most
common barcodes, and the reading distance is about 10 - 80 cm.
8.17 Service and Support contacts
If the Hand Terminal is not functioning properly, please contact primarily the
reseller/supplier of the products.
Before contacting Nordic ID Service or Nordic ID Technical Support please note
the serial number(s) of the Hand Terminal(s) and/or WRAP(s) which seem to be
causing the problems before calling. You can contact Nordic ID Service and
Nordic ID Technical Support through your supplier or optionally, you may send
an email with the above-mentioned information along with your description of the
problem and your full contact information to [email protected]. Please
remember to include information regarding the provider of the host application
used with the RF650 System.
