20
Troubleshooting
The base station cannot connect to GSM-network.
Is the SIM card installed inside the base station? Is a PIN code set in the configuration menu? Is there
a sufficient mobile data network coverage at the installation location? If needed, contact support.
The firmware update was not successful.
Backup battery level needs to be above certain level to start the search for the new firmware. If the
search will not start, replace the batteries and try to find a place with a better GSM coverage or more
reliable Ethernet connection. The battery level needs to be above certain level, to start the flashing
of the new firmware.
If the update will not work at all, or you want to send the device for service, contact Nokeval support
with the contact information given below.
