Use and Maintenance Manual model “H17 V LIGHT”
36
ENGLISH
ALARM CODE
REASON
04
SMOKE
TEMPERATURE
Combustion in the brazier is not optimal be-
cause either it is clogged or the inner pas-
sages of the appliance are clogged.
The tangential fan (if present) is not working
properly or it is damaged.
SOLUTION
Switch the product off and back on again,
activating the cleaner; adjust combustion
using the “P/A RATIO” function.
If the problem persists, contact the Support
Service.
ALARM CODE
REASON
05
INSUFFICIENT
EXTRACTOR
ROTATION SPEED
The rotations of the smoke extractor show a
loss of efficiency due to obstruction of
the fan or a drop in voltage.
SOLUTION
If the problem persists, contact the Support
Service..
ALARM CODE
REASON
06
FAULTY SMOKE
EXTRACTOR
No power supply to the smoke extractor.
The smoke extractor is blocked.
SOLUTION
If the problem persists, contact the Support
Service..
ALARM CODE
REASON
07
GEARMOTOR
ROTATIONS NOT
RESPECTED
PELLET LOADING
The gearmotor rotation speed is loosing
efficiency due to a drop in voltage.
SOLUTION
If the problem persists, contact the Support
Service..
ALARM CODE
REASON
08
FAULTY
PELLET-LOADING
GEARMOTOR
Gearmotor encoder not working or not
connected correctly.
No power to gearmotor.
SOLUTION
If the problem persists, contact the Support
Service..
ALARM CODE
REASON
09
PELLET-LOADING
AUGER
BLOCKED
Possible foreign body or sawdust preventing
correct movement.
SOLUTION
Empty the tank and check for foreign bodies.
If the problem persists, contact the Support
Service.
ALARM CODE
REASON
10
PELLET-LOADING
AUGER: FAULTY
POWER SUPPLY
No power supply or power supplied by the
electronic control unit is inadequate.
SOLUTION
If the problem persists, contact the Support
Service.
ALARM CODE
REASON
11
MINIMUM
PRESSURE PASCAL
The sensor does not detect intake negative
air pressure in the appliance.
SOLUTION
Make sure that both the door and ash pan
are closed properly, check whether the air
intake tube is obstructed.
If the problem persists, contact the Support
Service.
ALARM CODE
REASON
12
FAULTY BRAZIER
CLEANER
The cleaner has not completed its movement
and it is not in the right position, or else the fire
door has not been closed properly.
SOLUTION
Check if the door is closed correctly, reset
the alarm and wait for the product to switch
off. Disconnect and reconnect the power:
the system will re-activate the cleaner,
checking for its position once again.
If the problem persists, contact the Support
Service.
ALARM CODE
REASON
13
NEGATIVE
PRESSURE IN THE
CHIMNEY FLUE
The chimney flue is blocked.
The sensor detecting negative pressure is
not working properly.
SOLUTION
Make sure that the chimney flue is not
clogged: contact a chimney sweep to
clean it.
If the problem persists, contact the Support
Service.
ALARM CODE
REASON
14
THERMOSTAT
MANUAL RESET
The thermostat connected to the hopper
has to be reset manually
.
Combustion in the brazier is not optimal as
the brazier is clogged or the inner passages
of the appliance are clogged.
Ventilation, where present and active,
may not be working properly.
SOLUTION
Reset the thermostat by pressing the specific
button on the back of the appliance.
Switch off the product and then back on
again to activate the cleaner and adjust
combustion by means of the P/A RATIO
function.
If the problem persists, contact the Support
Service.