Troubleshooting
117
Dual Band Wireless VDSL2 + Ethernet Gateway
Troubleshoot a PPPoE Internet Connection
To troubleshoot a PPPoE Internet connection:
1.
Launch a web browser from a computer or wireless device that is connected to the
network.
2.
Type
http://www.routerlogin.net
or
http://192.168.0.1
.
A login screen displays.
3.
Enter the gateway user name and password.
The user name is
admin
. The default password is
password
. The user name and
password are case-sensitive.
The BASIC Home screen displays.
4.
Click the
Advanced
tab.
The Advanced Home screen displays.
5.
On the WAN pane, click the
Connection Status
button.
For more information, see
View WAN Information
on page
94. If the fields show valid
information, including valid IP addresses, your PPPoE connection is up and working.
If any of the fields show incomplete information or no valid IP address, you can attempt to
reconnect by clicking the
Connect
button. The gateway continues to attempt to connect
indefinitely.
If you cannot connect after several minutes, you might be using an incorrect service name,
user name, or password. Your ISP might also be experiencing a provisioning problem.
Note:
Unless you connect manually, the gateway does not authenticate
using PPPoE until data is transmitted to the network.
Troubleshoot Your Network Using the Ping Utility
Most network devices and routers contain a ping utility that sends an echo request packet to
the designated device. The device then responds with an echo reply. You can troubleshoot a
network by using the ping utility on your computer or workstation.
Test the LAN Path to Your Gateway
You can ping the gateway from your computer to verify that the LAN path to your gateway is
set up correctly.
To ping the gateway from a computer running Windows:
1.
From the Windows toolbar, click the
Start
button and select
Run
.
