Troubleshooting
115
Dual Band Wireless VDSL2 + Ethernet Gateway
The user name is
admin
and the default password is
password
. Make sure that
Caps Lock is off when you enter this information.
•
If you customized the IP address scheme that the gateway uses, see
Troubleshoot IP
Addresses
on page
119.
The Gateway Cannot Access the Internet
If you can log in to your gateway but it cannot access the Internet, see if the gateway can
obtain an IP address from your Internet service provider (ISP). Unless your ISP assigned you
a fixed IP address, your gateway requests an IP address from the ISP. You can see if the
request was successful using the Advanced Home screen.
Note:
The Setup Wizard can detect your Internet connection during
installation, but if the gateway cannot get a WAN IP address, the
Setup Wizard cannot automatically resolve this issue.
If you are attempting to set up your NETGEAR gateway as a replacement for an ADSL
gateway in your network, the gateway cannot perform many gateway services. For example,
the gateway cannot convert ADSL or cable data into Ethernet networking information.
To check the WAN IP address:
1.
Launch a web browser from a computer or wireless device that is connected to the
network.
2.
Type
http://www.routerlogin.net
or
http://192.168.0.1
.
A login screen displays.
3.
Enter the gateway user name and password.
The user name is
admin
. The default password is
password
. The user name and
password are case-sensitive.
The BASIC Home screen displays.
4.
Click the
Advanced
tab.
The Advanced Home screen displays.
5.
In the WAN pane, check that an IP address is shown for the Internet port.
If 0.0.0.0 is shown, your gateway did not obtain an IP address from your ISP.
For more information about the Internet connection, see
View WAN Information
on
page
94.
6.
If your gateway cannot obtain an IP address from the ISP, try to force your cable or DSL
broadband modem to recognize your new gateway by restarting your network in this order:
a.
Unplug
and
turn off the cable or DSL broadband modem.
