NETGEAR Telstra Wi-Fi 4G Advanced II AirCard 790S Скачать руководство пользователя страница 97

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Troubleshooting

This chapter provides suggestions for troubleshooting problems that might arise when you are
using your mobile hotspot. The chapter covers the following topics:

•

The Wi-Fi network name does not appear in the list of networks

•

The No Signal icon displays on either the touchscreen

or the

hotspot web page

•

Your device cannot access the hotspot web page when connected to a VPN

•

The hotspot cannot connect to a computer running Windows Vista

•

The hotspot does not connect to your service provider’s network

•

Reset the hotspot

•

View Alerts

Содержание Telstra Wi-Fi 4G Advanced II AirCard 790S

Страница 1: ...350 East Plumeria Drive San Jose CA 95134 USA January 2015 202 11498 01 Zain Mobile Hotspot AirCard 790S User Manual...

Страница 2: ...For regulatory compliance information visit http www netgear com about regulatory See the regulatory compliance document before connecting the power supply Trademarks NETGEAR Inc NETGEAR and the NETGE...

Страница 3: ...ard App for Smartphones and Tablets 18 Hotspot Web Page 18 Security Credentials 18 External Antennas 19 Chapter 2 Use Your Mobile Hotspot View Data Usage 21 Manage Wi Fi 22 Specify the Wi Fi Settings...

Страница 4: ...89 Why can t I access the Internet 89 Why isn t my battery charging 89 Why is the signal indicator always low 89 Why is the download or upload speed slow 90 How do I go back to the hotspot web page 90...

Страница 5: ...uter running Windows Vista 98 The hotspot does not connect to your service provider s network 99 Reset the hotspot 99 View Alerts 101 SIM Not Installed 101 SIM Error Check SIM 101 SIM Locked 101 Tempe...

Страница 6: ...r Device Set Up and Connect to the Internet Additional Information Note Firmware updates with new features and bug fixes are available at downloadcenter netgear com Some products regularly check the s...

Страница 7: ...ot in tethered mode by connecting it to your laptop with the USB cable to access the Internet For more information see Tethered Mode on page 16 Power key Status LED Secondary antenna port Main antenna...

Страница 8: ...on WWAN is connected and Wi Fi devices are available Amber Blink every five seconds The data connection is not ready for use disconnected or no signal Blue Double blink every five seconds Data is tra...

Страница 9: ...er of connected devices Home button Back button Wi Fi status and button Settings button Traffic Messages button Figure 2 Touchscreen display Table 3 Touchscreen icons Icon Indicates Home button To dis...

Страница 10: ...y is partially or fully charged ALERTS 2 Alert message notification To view the alerts tap the ALERTS button Default main Wi Fi name and password Wi Fi enabled devices use the Wi Fi name and password...

Страница 11: ...p boost cable Use the jump boost cable to charge another mobile device such as a tablet or smartphone For more information see Jump Boost Another Device on page 12 You can purchase a charging cradle s...

Страница 12: ...g the jump boost cable into your hotspot 2 Plug the device you want to charge into the other end of the jump boost cable On the Home screen a pop up window appears with boost options If the pop up win...

Страница 13: ...nformation see Install the Micro SIM Card on page 13 2 Install the battery For more information see Install the Battery on page 14 3 Connect to the Internet For more information see Connect to the Int...

Страница 14: ...ne up with the gold contacts on the device 5 Replace the hotspot cover Install the Battery To install the battery 1 Remove the hotspot back cover by lifting at the notch on either corner of the device...

Страница 15: ...nect to the Internet Your computer and other devices can connect to the hotspot wirelessly You can also connect to the Internet with the hotspot tethered to a computer with the USB cable See Tethered...

Страница 16: ...1 1 Log in as an administrator to make changes The default administrator login password is admin Best practice is to set a more secure password Additional Information The following topics are covered...

Страница 17: ...ton 4 Tap the USB Tethering button USB tethering should be ON by default If USB tethering is not ON slide the OFF button to the ON position 5 Tap the Install Win XP drivers button This button is locat...

Страница 18: ...ce that is connected to your network launch an Internet browser 2 Enter http hotspot zain or http 192 168 1 1 3 Enter the password in the Sign In field The default password is admin The password is ca...

Страница 19: ...to make changes to your hotspot settings The default admin login password admin is printed on a label under the battery The admin login pasword can be 5 31 characters You can change these passwords o...

Страница 20: ...e following topics View Data Usage Manage Wi Fi Set Mobile Broadband Options View Alerts Extend Battery Life Manage Hotspot Security View Details About Your Mobile Hotspot Update Mobile Hotspot Softwa...

Страница 21: ...data usage on the hotspot touchscreen 1 To wake up the device press the Power key 2 Tap the Home button The touchscreen shows the estimated data usage for the current billing cycle Data usage To view...

Страница 22: ...2 4 GHz and 5 GHz Gives you the flexibility to connect 2 4 GHz and 5 GHz devices with your main Wi Fi to transfer data at higher throughputs Guest Wi Fi Share your Wi Fi with temporary visitors withou...

Страница 23: ...red a custom profile using the hotspot web page you have the option to return to the defaul Wi Fi setting Dual Band Wi Fi Main Wi Fi only on either the 2 4 GHz or 5 GHz band Use this choice to transfe...

Страница 24: ...o disable the Wi Fi signal in a restricted area tap the button next to Wi Fi Signal 6 Slide the ON button to the OFF position Your setting is saved 7 To set the Wi Fi range tap the button next to Wi F...

Страница 25: ...a profile that is more detailed than the basic profiles offered on the touchscreen screen To select a Wi Fi profile or create a custom profile on the hotspot web page 1 From a computer or wireless dev...

Страница 26: ...Use Your Mobile Hotspot 26 Zain Mobile Hotspot 4 Select Wi Fi Options 5 In the Wi Fi Profiles list select a predefined profile or select Custom Setup to choose your own options...

Страница 27: ...use on the main secondary or both Wi Fi networks Guest mode Select the Guest Wi Fi check box to use the secondary Wi Fi network for temporary visitors The Submit button displays after you make a sele...

Страница 28: ...vice without using the Wi Fi password Connect with the Wi Fi Password 1 On the wireless device view the list of available Wi Fi networks 2 Connect to the network that corresponds to your hotspot netwo...

Страница 29: ...hotspotand the wireless device communicate and establish the connection To add a WPS enabled Wi Fi device from the hotspot web page 1 From a computer or wireless device that is connected to your netw...

Страница 30: ...button and within two minutes 120 seconds press the device s WPS key Enter WPS PIN If the device you want to connect has a WPS PIN associated with it click the Enter WPS PIN button and enter the devic...

Страница 31: ...Use Your Mobile Hotspot 31 Zain Mobile Hotspot 2 Tap the Home button 3 Tap the Wi Fi button 4 Tap the Guest Wi Fi button 5 Slide the OFF button to the ON position Guest Wi Fi is enabled...

Страница 32: ...ser 2 Enter http hotspot zain or http 192 168 1 1 A login screen displays 3 Enter the administrator login password The default password is admin The password is case sensitive The Home screen displays...

Страница 33: ...Dual Band Wi Fi When all of your devices support 5 GHz Wi Fi use dual band Wi Fi for faster downloads Dual band Wi Fi uses more power To enable dual band Wi Fi from the touchscreen 1 To wake up the de...

Страница 34: ...screen displays 3 Enter the administrator login password The default password is admin The password is case sensitive The Home screen displays 4 Select Wi Fi Options The Wi Fi Options screen displays...

Страница 35: ...the hotspot These connections are shared between the hotspot s main and secondary Wi Fi networks To set the number of devices that can connect to each Wi Fi network from the touchscreen 1 To wake up...

Страница 36: ...is saved To set the number of devices that can connect to each Wi Fi network from the hotspot web page 1 From a computer or wireless device that is connected to your network launch an Internet browse...

Страница 37: ...of the Wi Fi networks main and secondary The Submit button displays after you make a selection 7 Click the Submit button View or Block Connected Users You can view a list of devices that are connecte...

Страница 38: ...iew the connected devices from the hotspot web page 1 From a computer or wireless device that is connected to your network launch an Internet browser 2 Enter http hotspot zain or http 192 168 1 1 A lo...

Страница 39: ...guest Wi Fi networks displays on the home screen If you notice a Wi Fi device that you do not recognize you can block that device from connecting to your Wi Fi network To block a device from the touc...

Страница 40: ...e device is blocked from your network To block a device from the hotspot web page 1 From a computer or wireless device that is connected to your network launch an Internet browser 2 Enter http hotspot...

Страница 41: ...tworks displays on the home screen 4 Click the device name 5 Click the Block Device button 6 When prompted click the Block Device button again To view a list of blocked devices from the touchscreen 1...

Страница 42: ...ork launch an Internet browser 2 Enter http hotspot zain or http 192 168 1 1 A login screen displays 3 Enter the administrator login password The default password is admin The password is case sensiti...

Страница 43: ...To unblock a device from the touchscreen 1 To wake up the device press the Power key 2 Tap the Home button 3 Tap the Wi Fi button 4 Tap the Devices button 5 Tap the Blocked List button Note Devices d...

Страница 44: ...http hotspot zain or http 192 168 1 1 A login screen displays 3 Enter the administrator login password The default password is admin The password is case sensitive The Home screen displays A list of...

Страница 45: ...provider s mobile broadband network You can change this feature so that the mobile hotspot automatically connects to another network when you are roaming or never auto connects To set auto connect op...

Страница 46: ...Tap the radio button for the selection that you want Your setting is saved 10 Tap x to close the confirmation message window 11 Tap the Home button 12 The Home screen displays To set auto connect opt...

Страница 47: ...ys The mobile hotspot automatically attempts to connect to the mobile broadband network when powered on You might incur roaming charges if you are outside your network provider s coverage area Note If...

Страница 48: ...p 192 168 1 1 A login screen displays 3 Enter the administrator login password The default password is admin The password is case sensitive Active alerts display at the top of the Home screen 4 Follow...

Страница 49: ...duce the amount of time to wait when no devices are connected to either Wi Fi network before going into standby mode the Wi Fi radio turns off Note When you change the Wi Fi settings any devices conne...

Страница 50: ...p the x button The WiFi Options screen displays 8 To set the Wi Fi range tap the Wi Fi Range button 9 Tap the radio button for the selection that you want Your setting is saved 10 Tap the x button The...

Страница 51: ...2 168 1 1 A login screen displays 3 Enter the administrator login password The default password is admin The password is case sensitive The Home screen displays 4 Select Wi Fi Options Scroll to the bo...

Страница 52: ...st select a shorter time period The shorter the time the longer the battery life The Submit button displays after you make a selection 9 Click the Submit button Adjust Display Settings to Increase Bat...

Страница 53: ...t 53 Zain Mobile Hotspot 2 Tap the Home button 3 Tap the Settings button 4 Tap the Display button 5 Tap the Display Brightness button 6 Slide the button to select the display brightness that you want...

Страница 54: ...ed To adjust display settings to increase battery life from the hotspot web page 1 From a computer or wireless device that is connected to your network launch an Internet browser 2 Enter http hotspot...

Страница 55: ...The Submit button displays after you make a selection 6 Click the Submit button Recharge the Battery The battery comes partially charged You can recharge the battery from a wall socket or from the US...

Страница 56: ...ng The Battery icon on the touchscreen indicates when the battery is fully charged and a notification displays Note The battery continues to charge when the hotspot is powered off To recharge the batt...

Страница 57: ...rom supported computers with a USB cable and charge the hotspot battery at the same time Turn off USB tethering if you only want to charge your hotspot with your computer To connect the hotspot to the...

Страница 58: ...lide the OFF button to the ON position USB tethering is enabled Enable Airplane Mode Turn on airplane mode if you want to use jump boost while on an airplane or in areas where Wi Fi is restricted To e...

Страница 59: ...e is enabled To enable airplane mode from the hotspot web page 1 From a computer or wireless device that is connected to your network launch an Internet browser 2 Enter http hotspot zain or http 192 1...

Страница 60: ...ck the Enable Airplane Mode button Airplane mode is enabled Manage Hotspot Security The following topics are covered in this section Change Network Names and Passwords on page 61 Change Hotspot Web Pa...

Страница 61: ...your Wi Fi networks and are visible to other Wi Fi enabled devices The procedure to change the main and guest Wi Fi network names and passwords is the same The following settings differ Main Wi Fi Fo...

Страница 62: ...name displays 8 Enter the new Wi Fi name 9 Tap the Done button Your setting is saved The Main Wi Fi screen displays 10 To change the Wi Fi password tap the Edit button that is next to Wi Fi password A...

Страница 63: ...the current session Your setting is saved To change network names and passwords from the hotspot web page 1 From a computer or wireless device that is connected to your network launch an Internet brow...

Страница 64: ...check box 8 Click the Submit button 9 When prompted click the Submit button again All devices that were connected must reconnect with the new name and password Change Hotspot Web Page Login Settings Y...

Страница 65: ...ange the password used to log in as an administrator Best practice is to set a more secure password Enter a maximum of 31 characters The the Submit button displays after you make a selection 7 Click t...

Страница 66: ...ct a security option WPA2 Personal AES Strong security supported by newer Wi Fi devices the default WPA WPA2 Strong security supported by most Wi Fi devices Use WPA2 Personal AES whenever possible Non...

Страница 67: ...ew details about your device such as the model number software version and IMEI International Mobile Station Equipment Identity To view details about your device from the touchscreen 1 To wake up the...

Страница 68: ...om the hotspot web page 1 From a computer or wireless device that is connected to your network launch an Internet browser 2 Enter http hotspot zain or http 192 168 1 1 A login screen displays 3 Enter...

Страница 69: ...ble the hotspot displays an alert Open the alert and click the Download button When the download completes the hotspot displays an alert with an Install now button Click the Install now button to inst...

Страница 70: ...bile Hotspot 2 Tap the Home button 3 Tap the Settings button 4 Tap the More button 5 Tap the Software Updates button 6 Tap the Check for updates now button 7 If an update is available tap the Start Do...

Страница 71: ...hotspot zain or http 192 168 1 1 A login screen displays 3 Enter the administrator login password The default password is admin The password is case sensitive The Home screen displays 4 Select Settin...

Страница 72: ...about how to configure various aspects of the hotspot such as Wi Fi settings WAN settings router settings The chapter covers the following topics Back Up and Restore Hotspot Settings Manage Wi Fi Netw...

Страница 73: ...launch an Internet browser 2 Enter http hotspot zain or http 192 168 1 1 A login screen displays 3 Enter the administrator login password The default password is admin The password is case sensitive...

Страница 74: ...Downloads folder 7 Click the Open button Your hotspot is restored with the imported file settings Manage Wi Fi Network Options You can set Wi Fi network options such as RTS threshold and the fragmenta...

Страница 75: ...provides the least interference RTS Threshold The smallest packet size in bytes used by the Request to Send Clear to Send handshaking protocol Best practice is to use a value of 2347 If you are experi...

Страница 76: ...ge the WWAN connection To enable SIM security 1 From a computer or wireless device that is connected to your network launch an Internet browser 2 Enter http hotspot zain or http 192 168 1 1 A login sc...

Страница 77: ...h which users and applications can access your network View WAN Information To view network information 1 From a computer or wireless device that is connected to your network launch an Internet browse...

Страница 78: ...ensitive The Home screen displays 4 Select Settings Router Port Forwarding 5 Select the Enable radio button The Port Forwarding list displays Incoming traffic is forwarded to specific ports and device...

Страница 79: ...default password is admin The password is case sensitive The Home screen displays 4 Select Settings Router Port Filtering The Port Filtering screen displays 5 From the Port Filtering list select one...

Страница 80: ...disabled and you must use a USB cable to tether the device Note This feature is available to Windows computer users If you are a Mac user do not enable this option because you will be unable to access...

Страница 81: ...nect to a corporate network using VPN you must first enable VPN connections passthrough To enable VPN passthrough 1 From a computer or wireless device that is connected to your network launch an Inter...

Страница 82: ...red with the access point name APN for your network service provider The hotspot checks the APN to determine the type of network connection to establish To add an APN for another network 1 From a comp...

Страница 83: ...wireless network 8 Select the network authentication mode None PAP CHAP PAP or CHAP 9 Change the PDP data protocol if necessary IPV4 IPV6 IPV4V6 10 Change the PDP roaming protocol if necessary None IP...

Страница 84: ...s 4 Select Settings Network APN 5 Select the Active radio button next to the APN entry to be used The APN is selected To remove an APN entry 1 From a computer or wireless device that is connected to y...

Страница 85: ...and designate a computer to screen incoming traffic 1 From a computer or wireless device that is connected to your network launch an Internet browser 2 Enter http hotspot zain or http 192 168 1 1 A l...

Страница 86: ...LAN options 1 From a computer or wireless device that is connected to your network launch an Internet browser 2 Enter http hotspot zain or http 192 168 1 1 A login screen displays 3 Enter the adminis...

Страница 87: ...otspot The DNS mode setting specifies how the DNS servers are obtained If you select Auto the servers use the DNS relay specified by the Internet provider The Submit button displays after you make a s...

Страница 88: ...peed slow How do I go back to the hotspot web page What do I do if I forget my admin login password How do I disconnect from the mobile broadband network Why doesn t the Connect Disconnect button appe...

Страница 89: ...SIM card is active and enabled with data services Wait one to two minutes for the hotspot to initialize Confirm that your account is activated and that no other Internet connections are active Switch...

Страница 90: ...tspot with built in high gain antennas How do I go back to the hotspot web page To view the hotspot web page 1 From a computer or wireless device that is connected to your network launch an Internet b...

Страница 91: ...Frequently Asked Questions 91 Zain Mobile Hotspot 2 Tap the Home button 3 Tap the Settings button 4 Tap the More button 5 Tap Factory Reset button...

Страница 92: ...ed to your network launch an Internet browser 2 Enter http hotspot zain or http 192 168 1 1 A login screen displays 3 Enter the mobile hotspot password The default password is admin The password is ca...

Страница 93: ...vice that is connected to your network launch an Internet browser 2 Enter http hotspot zain or http 192 168 1 1 A login screen displays 3 Enter the password in the Sign In field The default password i...

Страница 94: ...ss depend on the operating system If your device runs an operating system not listed here see the appropriate operating system documentation To find the IP address on a Windows 7 Windows Vista or Wind...

Страница 95: ...he steps for finding a device s MAC address depend on the operating system If your device runs an operating system not listed here see the appropriate operating system documentation To find the MAC ad...

Страница 96: ...nd more information Review the following The Quick Start Guide that came with your mobile hotspot Visit support netgear com click the Support for Home Products link search for your network service pro...

Страница 97: ...topics The Wi Fi network name does not appear in the list of networks The No Signal icon displays on either the touchscreen or the hotspot web page Your device cannot access the hotspot web page when...

Страница 98: ...on either the touchscreen or the hotspot web page make sure that you are in your network service provider s coverage area Your device cannot access the hotspot web page when connected to a VPN If you...

Страница 99: ...bile hotspot still does not connect you might need to create or update the default connection profile To check the default connection profile settings 1 From a computer or wireless device that is conn...

Страница 100: ...nd restore them afterward See Back Up and Restore Hotspot Settings on page 73 Note When you reset the hotspot any currently connected devices lose access and must be reconnected after the hotspot rest...

Страница 101: ...us changes SIM Not Installed Ensure that the micro SIM card is installed correctly See Install the Micro SIM Card on page 13 SIM Error Check SIM Ensure that you have your network service provider s mi...

Страница 102: ...it goes out of the supported temperature range Move the device to an area where the temperature is more suitable and if the mobile hotspot is too warm make sure that the area is well ventilated and ai...

Страница 103: ...s 46 Syntactical errors in packet filters 67 Connection error 81 Invalid transaction identifier value 95 Semantically incorrect message 96 Invalid mandatory information 97 Message type nonexistent or...

Страница 104: ...pot 263 PDP Establish Max Timeout 264 PDP Activate Max Timeout 265 PDP Modify Max Timeout 266 PDP Inactivate Max Timeout 267 PDP Lower layer Error 268 PDP Duplicate 269 UE RAT Change Table 4 Connectio...

Страница 105: ...105 A A Specifications This appendix covers the following topics Mechanical Specifications Environmental Specifications Supported RF Bands...

Страница 106: ...ting temperature 0 C to 35 C 32 F to 95 F Storage temperature 10 C to 60 C 14 F to 140 F Supported RF Bands Table 7 Supported RF bands Technology Bands 4G LTE CA B3 B20 B3 B7 B7 B20 B38 B38 B3 B3 B7 B...

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