Troubleshooting
118
R6200v2 Smart WiFi Router
Troubleshoot with the LEDs
After you turn on power to the router, the following sequence of events should occur:
1.
When power is first applied, verify that the Power/Test LED
is lit.
2.
Verify that the Power/Test LED turns amber within a few seconds, indicating that the self-test
is running.
3.
After approximately 30 seconds, verify the following:
•
The Power/Test LED is solid green.
•
The Internet LED is lit.
•
The Wireless LED is lit unless you turned off the wireless radio.
The LEDs on the front panel of the router can be used for troubleshooting.
Power/Test LED Is Off or Blinking
•
Make sure that the power cord is securely connected to your router and that the power
adapter is securely connected to a functioning power outlet.
•
Check that you are using the 12V DC, 2.5A power adapter that NETGEAR supplied for
this product.
•
If the Power/Test LED blinks slowly and continuously, the router firmware is corrupted.
This can happen if a firmware upgrade is interrupted, or if the router detects a problem
with the firmware. If the error persists, you have a hardware problem. For recovery
instructions, or help with a hardware problem, contact technical support at
www.netgear.com/support.
Power LED Stays Amber
When the router is turned on, the Power LED lights amber for about 20 seconds and then
lights green. If the LED does not light green, the router has a problem.
If the Power LED is lit amber 1 minute after you turn on power to the router:
1.
Turn off the power and then turn it back on to see if the router recovers.
2.
Press and hold the
Reset
button.
The router returns to its factory settings.
See
Troubleshoot Your Network Using the Ping Utility
on page
123.
If the error persists, you might have a hardware problem. Contact technical support at
www.netgear.com/support.
