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10.

Troubleshooting

This chapter provides information to help you diagnose and solve problems you might have with
your router. If you do not find the solution here, check the NETGEAR support site at

http://support.netgear.com

for product and contact information.

This chapter contains the following sections:

•

Quick Tips

•

Troubleshoot with the LEDs

•

Cannot Log In to the Router

•

Cannot Access the Internet

•

Changes Not Saved

•

Wireless Connectivity

•

Troubleshoot Your Network Using the Ping Utility

Содержание R6200v2

Страница 1: ...350 East Plumeria Drive San Jose CA 95134 USA August 2013 202 11220 02 R6200v2 Smart WiFi Router User Manual ...

Страница 2: ...g your product through the NETGEAR website For product updates and web support visit http support netgear com Phone US Canada only 1 888 NETGEAR Phone Other Countries Check the list of phone numbers at http support netgear com general contact default aspx Trademarks NETGEAR the NETGEAR logo and Connect with Innovation are trademarks and or registered trademarks of NETGEAR Inc and or its subsidiari...

Страница 3: ...fter Installation 15 Upgrade the Firmware 15 Dashboard BASIC Home Screen 16 Join Your Wireless Network 17 Manual Method 17 Wi Fi Protected Setup Method 17 NETGEAR genie App and Mobile genie App 18 Chapter 3 Basic Settings Internet Setup 20 Parental Controls 22 Basic Wireless Settings 25 Wireless Settings Screen Fields 26 Change the Wireless Security Option 27 Set Up a Guest Network 28 View Attache...

Страница 4: ...e Device Network and Access Settings 51 Available Network Folders 52 Specify Approved USB Devices 54 Media Server Settings 55 TiVo Support 55 Use ReadyDLNA to Play Media from Your Network on TiVo 56 Chapter 6 ReadySHARE Printer ReadySHARE Printer Utility 59 Set Up the ReadySHARE Printer Utility 59 Install the NETGEAR USB Control Center 60 Set Up the NETGEAR USB Control Center 61 Configure the NETG...

Страница 5: ...Configuration Settings 87 Change the Password 87 Password Recovery 88 Chapter 9 Advanced Settings Advanced Wireless Settings 90 Control the Wireless Radio 90 Set Up a Wireless Schedule 91 View or Change WPS Settings 91 Set Up a Wireless Access List by MAC Address 92 Wireless Access Point 93 Set Up the Router in Bridge Mode 95 Wireless Distribution System WDS 97 Set Up the Base Station 98 Set Up a ...

Страница 6: ...urn Off 119 Internet LEDs Is Off 119 WiFi LED Is Off 119 Cannot Log In to the Router 119 Cannot Access the Internet 120 Troubleshoot PPPoE 121 Troubleshoot Internet Browsing 122 Changes Not Saved 122 Wireless Connectivity 122 Troubleshoot Your Network Using the Ping Utility 123 Test the LAN Path to Your Router 123 Test the Path from Your Computer to a Remote Device 124 Appendix A Supplemental Info...

Страница 7: ...outer avoids wireless interference ensuring top WiFi speeds and reliable connections In addition four Gigabit Ethernet ports offer ultra fast wired connections Wirelessly access and share a USB hard drive or USB printer using the USB 3 0 port If you already set up your router you can skip this chapter If you have not done that yet this chapter covers the hardware setup Chapter 2 Getting Started ex...

Страница 8: ...th cabling and router setup instructions If any parts are incorrect missing or damaged contact your NETGEAR dealer Keep the carton and original packing materials in case you return the product for repair Hardware Features Before you cable your router take a moment to become familiar with the front side and back panels and the label Pay particular attention to the LEDs on the front panel 2 All cabl...

Страница 9: ...m support Off Power is not supplied to the router Internet Solid green The Internet connection is ready Solid amber The Ethernet cable connection to the modem has been detected Off No Ethernet cable is connected to the modem Wireless Solid blue The wireless radio is operating in either 2 4 GHz or 5 GHz mode Blinking The router is in WPS mode Off The wireless radios are off for both 2 4 GHz and 5 G...

Страница 10: ...ly to the router WPS button You can use this button to use WPS to add a wireless device or computer to your wireless network The Wireless LED blinks blue when the router is trying to add the wireless device or computer The LED stays solid blue when wireless security is enabled in the router Rear Panel The rear panel has the connections and buttons shown in the following figure USB 3 0 Ethernet Int...

Страница 11: ...best results place your router Near the center of the area where your computers and other devices operate and preferably within line of sight to your wireless devices So it is accessible to an AC power outlet and near Ethernet cables for wired computers In an elevated location such as a high shelf keeping the number of walls and ceilings between the router and your other devices to a minimum Away ...

Страница 12: ...er you complete cabling as described in the installation guide This chapter contains the following sections Router Setup Preparation Login and Access NETGEAR genie Setup Use NETGEAR genie After Installation Upgrade the Firmware Dashboard BASIC Home Screen Join Your Wireless Network NETGEAR genie App and Mobile genie App ...

Страница 13: ...mputer to access the Internet When you start an Internet application your router automatically logs you in The ISP configuration information for your DSL account ISP login name and password Fixed or static IP address settings special deployment by ISP this setting is rare Wireless Devices and Security Settings Make sure that the wireless device or computer that you are using supports WPA or WPA2 w...

Страница 14: ...net and the NETGEAR genie screen displays If you already used the NETGEAR genie type http www routerlogin net in the address field for your browser to display the NETGEAR genie screen See Use NETGEAR genie After Installation on page 15 4 Follow the onscreen instructions NETGEAR genie guides you through connecting the router to the Internet If the browser cannot display the web page Make sure that ...

Страница 15: ...tp www routerlogin com A login window displays 3 Enter admin for the router user name and password for the router password both in lowercase letters The router user name and password are different from the user name and password for logging in to your Internet connection For more information see Login and Access on page 13 Upgrade the Firmware When you set up your router and connect to the Interne...

Страница 16: ...ur router Wireless View or change the wireless settings for your router Attached Devices View the devices connected to your network Parental Controls Download and set up parental controls to prevent objectionable content from reaching your computers ReadySHARE If you connected a USB storage device to the router then it is displayed here Guest Network Set up a guest network to allow visitors to use...

Страница 17: ...ord are on the router label If you changed these settings look for the network name that you used 3 Enter the router password and click the Connect button Wi Fi Protected Setup Method Wi Fi Protected Setup WPS lets you connect to a secure WiFi network without typing its password Instead press a button or enter a PIN NETGEAR calls WPS Push N Connect Some older WiFi equipment is not compatible with ...

Страница 18: ...Retrieve wireless password About genie Figure 6 genie app dashboard The genie app can help you with the following Automatically repair common wireless network problems Have easy access to router features like Live Parental Controls guest access Internet traffic meter speed test and more The genie mobile app works on your iPhone iPad or Android phone Log in to the router Information about genie mob...

Страница 19: ...tting up the router using genie This chapter contains the following sections Internet Setup Parental Controls Basic Wireless Settings Set Up a Guest Network View Attached Devices For information about the ReadySHARE feature on the BASIC Home tab see Chapter 5 USB Storage and Chapter 6 ReadySHARE Printer ...

Страница 20: ...You can use the Setup Wizard to detect the Internet connection and automatically set up the router See Internet Connection Setup Wizard on page 31 To view or change the basic Internet setup 1 Log in to the router see Use NETGEAR genie After Installation on page 15 The BASIC Home screen displays 2 Select Internet Scroll to view more settings ...

Страница 21: ...r No radio button These fields display when no login is required Account Name If required Enter the account name provided by your ISP This might also be called the host name Domain Name If required Enter the domain name provided by your ISP These fields display when your ISP requires a login Internet Service Provider PPPoE or PPPoA Login The login name provided by your ISP This login name is often...

Страница 22: ...are available Enable Disable Router MAC Address The Ethernet MAC address that the router uses on the Internet port Some ISPs register the MAC address of the network interface card in your computer when your account is first opened They accept traffic only from the MAC address of that computer This feature allows your router to use your computer s MAC address also called cloning Use Default Address...

Страница 23: ...gement utility After installation Live Parental Controls automatically starts 4 Click the Next button read the note and click the Next button again to proceed Because Live Parental Controls uses free OpenDNS accounts you are prompted to log in or create a free account 5 Select the radio button that applies to you and click the Next button If you already have an OpenDNS account leave the Yes radio ...

Страница 24: ...ck the Check availability button After you log on or create your account the filtering level screen displays 6 Select the radio button for the filtering level that you want and click Next 7 Click the Take me to the status screen button Parental controls are now set up for the router The dashboard shows Parental Controls as Enabled ...

Страница 25: ...urity settings If you change your preset security settings make a note of the new settings and store it in a safe place where you can easily find it If you use a wireless computer to change the wireless network name SSID or other wireless security settings you are disconnected when you click the Apply button To avoid this problem use a computer with a wired connection to access the router To view ...

Страница 26: ...access Ethernet devices on the network Name SSID The SSID is also known as the wireless network name Enter a 32 character maximum name in this field This field is case sensitive The default SSID is randomly generated and NETGEAR strongly recommends that you do not change this setting Region The location where the router is used Select from the countries in the list In the United States the region ...

Страница 27: ...less network interface cards but not all wireless access points WPA2 PSK is stronger than WPA PSK It is advertised to be theoretically indecipherable due to the greater degree of randomness in encryption keys that it generates WPA2 PSK gets higher speed because it is implemented through hardware while WPA PSK is implemented through software WPA2 PSK uses a passphrase to authenticate and generate t...

Страница 28: ...check box is selected the wireless access point broadcasts its name SSID to all wireless stations Stations with no SSID can adopt the correct SSID for connections to this access point Allow guest to access My Local Network If this check box is selected anyone who connects to this SSID has access to your local network not just Internet access 3 Give the guest network a name The guest network name i...

Страница 29: ...ve joined the wireless network The following information is displayed number The order in which the device joined the network IP Address The IP address that the router assigned to this device when it joined the network This number can change if a device is disconnected and rejoins the network Device Name If the device name is known it is shown here MAC Address The unique MAC address for each devic...

Страница 30: ... NETGEAR genie Advanced Home Screen Internet Connection Setup Wizard WAN Setup LAN Setup WPS Wizard for WiFi Connections Quality of Service Setup Some selections on the ADVANCED Home screen are described in separate chapters USB Storage See Chapter 5 USB Storage Security See Chapter 7 Security Administration See Chapter 8 Administration Advanced Setup See Chapter 9 Advanced Settings ...

Страница 31: ... Status on page 82 Internet Connection Setup Wizard You can use the Setup Wizard to detect your Internet settings and automatically set up your router The Setup Wizard is not the same as the genie screens that display the first time you connect to your router to set it up To use the Setup Wizard 1 Select ADVANCED Setup Wizard 2 Select the Yes button If you select No you are taken to the Internet S...

Страница 32: ...d Smurf Attack Ping of Death Teardrop Attack UDP Flood ARP Attack Spoofing ICMP Null Scan and many others This feature should be disabled only in special circumstances Default DMZ Server This feature is sometimes helpful when you are playing online games or videoconferencing Be careful when using this feature because it makes the firewall security less effective See the following section Default D...

Страница 33: ... server feature is helpful when you are using some online games and videoconferencing applications that are incompatible with Network Address Translation NAT The router is programmed to recognize some of these applications and to work correctly with them but other applications might not function well In some cases one local computer can run the application correctly if the IP address for that comp...

Страница 34: ...splays only part of a web page Yahoo email MSN portal America Online s DSL service You use VPN and have severe performance problems You used a program to optimize MTU for performance reasons and now you have connectivity or performance problems Note An incorrect MTU setting can cause Internet communication problems For example you might not be able to access certain websites frames within websites...

Страница 35: ...P configuration is LAN IP address 192 168 1 1 Subnet mask 255 255 255 0 These addresses are part of the designated private address range for use in private networks and are suitable for most applications If your network requires a different IP addressing scheme you can change these settings in the LAN Setup screen Note If you change the LAN IP address of the router while connected through the brow...

Страница 36: ...lows a router to exchange routing information with other routers This setting controls how the router sends and receives RIP packets Both is the default setting With the Both or Out Only setting the router broadcasts its routing table periodically With the Both or In Only setting the router incorporates the RIP information that it receives RIP Version This setting controls the format and the broad...

Страница 37: ...igns IP addresses to the attached computers from a pool of addresses specified in the LAN Setup screen Each pool address is tested before it is assigned to avoid duplicate addresses on the LAN For most applications the default DHCP and TCP IP settings of the router are satisfactory You can specify the pool of IP addresses that the router assigns by setting the starting IP address and ending IP add...

Страница 38: ...er Choose an IP address from the router s LAN subnet such as 192 168 1 x 4 Type the MAC address of the computer or server Tip If the computer is already on your network you can copy its MAC address from the Attached Devices screen and paste it here 5 Click the Apply button The reserved address is entered into the table The reserved address is not assigned until the next time the computer contacts ...

Страница 39: ...firmation message Quality of Service Setup Quality of Service QoS is an advanced feature that can be used to prioritize some types of traffic ahead of others The router can provide QoS prioritization over the wireless link and on the Internet connection WMM QoS for Wireless Multimedia Applications The router supports Wi Fi Multimedia Quality of Service WMM QoS to prioritize wireless voice and vide...

Страница 40: ... boxes selected 3 Optional To prioritize Internet traffic select the Turn Internet Access QoS On check box 4 Optional To detect the current uplink bandwidth click the Check button This helps you to determinate the maximum bandwidth setting 5 Select the Turn Bandwidth Control On check box 6 Use one of these methods to specify the maximum bandwidth To use the current uplink bandwidth select the Upli...

Страница 41: ...ion of traffic create a policy for the type of traffic and add the policy to the QoS Policy table in the QoS Priority Rules screen For convenience the QoS Policy table lists many common applications and online games that can benefit from QoS handling QoS for Applications and Online Gaming To create a QoS policy for applications and online games 1 Select ADVANCED Setup QoS Setup 2 Select the Turn I...

Страница 42: ...he port number or range of port numbers that the application or game uses 9 From the Priority list select the priority for Internet access for this traffic relative to other applications and traffic The options are Low Normal High and Highest 10 Click the Apply button The rule is saved in the QoS Policy list QoS for a Router LAN Port To create a QoS policy for a device connected to one of the rout...

Страница 43: ... displays 3 Click Add Priority Rule 4 From the Priority Category list select MAC Address 5 If the device to be prioritized appears in the MAC Device List select its radio button The information from the MAC Device List populates the policy name MAC Address and Device Name fields If the device does not appear in the MAC Device List click the Refresh button If it still does not appear fill in these ...

Страница 44: ...S Policy To edit or delete a QoS policy 1 Select ADVANCED QoS Setup 2 Select the radio button next to the QoS policy that you want to edit or delete and do one of the following Click the Delete button to remove the QoS policy Click the Edit button to edit the QoS policy and change the policy settings 3 Click the Apply button Your changes are saved ...

Страница 45: ...drives to the router USB port This chapter contains the following sections Connect a USB Storage Device to the Router Safely Remove a USB Drive Access the USB Storage Device Sharing Files View a USB Device Attached to the Router USB Storage Device Network and Access Settings Available Network Folders Specify Approved USB Devices Media Server Settings TiVo Support For information about using the Re...

Страница 46: ...fely Remove a USB Drive If you want to physically disconnect a USB drive from the router USB port first log in to the router and then safely remove the USB device To remove a USB drive safely 1 Select USB Storage Basic Settings 2 Click the Safely Remove USB Device button This takes the drive offline 3 Physically disconnect the USB drive Access the USB Storage Device When you connect the USB device...

Страница 47: ...omputer 3 Launch readyshareconnect exe 4 Select the drive letter that you want to map to the network folder 5 Optional If you want to connect to the USB drive as a different user select the Connect using different credentials check box a Type the user name and password that you want to use b Click the OK button 6 Click the Finish button The USB drive is mapped to the drive letter that you specifie...

Страница 48: ... be Windows Mac or Linux file types NTFS Ext 3 FAT 32 including text Word PowerPoint Excel MP3 pictures and multimedia files USB drive applications include Sharing multimedia with friends and family such as MP3 files pictures and other multimedia with local and remote users Sharing resources on your network You can store files in a central location so that you do not have to power up a computer to...

Страница 49: ...browser or Microsoft Networking to copy the files from the USB drive to the computer Then print the files Share Large Files over the Internet Sending files that are larger than 5 MB can pose a problem for many email systems The router allows you to share large files such as PowerPoint presentations or zip files over the Internet FTP can be used to download shared files from the router Sharing file...

Страница 50: ...ter USB port If you logged in to the router before you connected your USB device you might not see your USB device in this screen If this happens log out and then log back in 2 Optional To view the files and folders on the USB device click the network device name or the share name 3 Optional To view more detail or to change the USB device settings click the Edit button The USB Storage Advanced Set...

Страница 51: ...OS such as Microsoft Windows Access Method Select the check boxes for the access methods that you want Network Neighborhood MacShare Enabled by default HTTP Enabled by default You can type http readyshare routerlogin net shares to access the USB drive HTTP via Internet Disabled by default If you enable this feature remote users can type http public IP address shares for example http 1 1 10 102 sha...

Страница 52: ... your web browser If Not Shared is shown the default share has been deleted and no other share for the root folder exists Click the link to change this setting Read Access and Write Access Show the permissions and access controls on the network folder All no password the default allows all users to access the network folder The password for admin is the same one that you use to log in to the route...

Страница 53: ...ess list select the settings that you want The user name account name for All no password is guest The password for admin is the same one that is used to log in to the router By default it is password 7 Click the Apply button The folder is added on the USB device To edit a network folder 1 Select ADVANCED ReadySHARE 2 Click the Edit button The Edit Network Folder screen displays the same settings ...

Страница 54: ...he approved USB devices and the available USB devices You can remove or add approved USB devices 3 In the Available USB Devices list select the drive that you want to approve 4 Click the Add button 5 Select the Allow only approved devices check box 6 Click the Apply button Your change takes effect If you want to work with another USB device first click the Safely Remove USB Device button for the c...

Страница 55: ...lect this check box to enable this device to act as a media server Enable TiVo support Select this check box if you want to play ReadyNAS media on your TiVo device See the following section Media Server Name Specify the name of the media server Automatic when new files added Automatically scans for media files whenever new files are added to the ReadySHARE USB storage Only shared folders with All ...

Страница 56: ...to play photos and music on your Windows or Mac computer right in your TiVo user interface To set up the router to work with TiVo 1 Select ADVANCED USB Storage Media Server 2 Make sure that the Enable TiVo support check box is selected To play videos 1 On the TiVo select TiVo Central My Shows 2 Go to the bottom of the list to find and select the R6200v2 ...

Страница 57: ...y music or view photos 1 On the TiVo select TiVo Central Music Photos Showcases 2 Select what you want to play or watch To copy TiVo Files onto a computer Use the TiVo Desktop accessory available at https www3 tivo com store accessories software do ...

Страница 58: ...and access it wirelessly This chapter contains the following sections ReadySHARE Printer Utility Set Up the ReadySHARE Printer Utility Install the NETGEAR USB Control Center Manage USB Print and Scan Jobs Note The USB port on the router can connect only to USB devices like flash drives hard drives and printers Do not connect computers USB modems CD drives or DVD drives to the router USB port ...

Страница 59: ...ndows version The ReadySHARE Printer utility setup file and instructions are available through this URL www netgear com readyshare Once installed the ReadySHARE Printer utility displays on your computer as the NETGEAR USB Control Center Set Up the ReadySHARE Printer Utility You have to connect the USB printer to your router and install the utility on each computer in your network from which you wa...

Страница 60: ...o work this utility has to be installed and running in the background on each computer in the network from which you want to control this USB printer Once installed the ReadySHARE Printer utility displays on your computers as the NETGEAR USB Control Center To install the NETGEAR USB Control Center 1 On each computer on your network that shares the USB printer double click the ReadySHARE Printer ut...

Страница 61: ...ation see Configure the NETGEAR USB Control Center on page 63 Set Up the NETGEAR USB Control Center The first time you access the utility you are asked to select the printer When a USB printer is detected and connected automatically during the initial setup you have to disconnect the printer and wait for the prompt asking you to click the Connect button You might be asked to install the driver for...

Страница 62: ...after you click the Connect and Disconnect buttons once the utility automatically handles the printing queue The status of the printer appears as Available on all the computers The utility does not always need to hold the connection of a USB printer After a print job is created for some USB printers the NETGEAR USB Control Center connects to this USB printer automatically and prints After the prin...

Страница 63: ...nd specify other settings from the Control Center Configuration screen To configure the NETGEAR USB Control Center 1 Launch the NETGEAR USB Control Center the same way you launch any application program on your Windows or MAC computer 2 Select Tools Configuration 3 Specify the following settings Automatically execute when logging on Windows Enable this utility to start automatically when you are l...

Страница 64: ...n use the printer Other network devices must wait until the xxx computer has released the connection or until the connection times out the default time out value is 30 seconds You can click the Disconnect button at any time to release the connection You can set the value for the default time out time from the Configuration screen For more information see Configure the NETGEAR USB Control Center on...

Страница 65: ...e information see Configure the NETGEAR USB Control Center on page 63 About View details about the USB Control Center software The following control buttons are available Connect The first time you access the utility you are asked to select the printer and click the Connect button Disconnect Click the Disconnect button at any time to release the connection Network Scanner This button activates the...

Страница 66: ...ReadySHARE Printer 66 R6200v2 Smart WiFi Router 3 Click the Network Scanner button The scanner window opens so that you can use the USB printer for scanning ...

Страница 67: ...des the following sections Keyword Blocking of HTTP Traffic Block Services Port Filtering Port Triggering to Open Incoming Ports Port Forwarding to Permit External Host Communications How Port Forwarding Differs from Port Triggering Set Up Port Forwarding to Local Servers Set Up Port Triggering Schedule Blocking Set Up Security Event Email Notifications For information about Live Parental Controls...

Страница 68: ...the Keyword field enter a keyword or domain click the Add Keyword button 4 Click the Apply button The Keyword list supports up to 32 entries Here are some sample entries Specify XXX to block http www badstuff com xxx html Specify com if you want to allow only sites with domain suffixes such as edu or gov Enter a period to block all Internet browsing access To delete a keyword or domain 1 Select th...

Страница 69: ... for many common protocols and they are published in RFC1700 Assigned Numbers Service numbers for other applications are typically chosen from the range 1024 65535 by the authors of the application Although the router already holds a list of many service port numbers you are not limited to these choices You can often determine port number information by contacting the publisher of the application ...

Страница 70: ...ck the specified service for a single computer a range of computers with consecutive IP addresses or all computers on your network 9 Click the Add button Your changes are saved Port Triggering to Open Incoming Ports Some application servers such as FTP and IRC servers send replies to multiple port numbers Using the port triggering function of your router you can tell the router to open more incomi...

Страница 71: ...eply message to your computer 7 Upon receiving the incoming message to destination port 113 your router checks its session table and finds an active session for port 113 associated with your computer The router replaces the message s destination IP address with your computer s IP address and forwards the message to your computer 8 When you finish your chat session your router eventually senses a p...

Страница 72: ...Therefore your router modifies the destination information in the request message The destination address is replaced with 192 168 1 123 Your router then sends this request message to your local network 3 Your web server at 192 168 1 123 receives the request and composes a return message with the requested web page data Your web server then sends this reply message to your router 4 Your router per...

Страница 73: ...DMZ server to which all other incoming protocols are forwarded Before you start determine which type of service application or game you want to provide and the local IP address of the computer that will provide the service The server computer has to always have the same IP address To ensure that your server computer always has the same IP address use the reserved IP address feature of your product...

Страница 74: ...vice Type field select the protocol If you are unsure select TCP UDP 6 In the External Starting Port field enter the beginning port number If the application uses a single port enter the same port number in the External Ending Port field If the application uses a range of ports enter the ending port number of the range in the External Ending Port field 7 Specify the internal ports by one of these ...

Страница 75: ... Port Triggering Port triggering is a dynamic extension of port forwarding that is useful in these cases More than one local computer needs port forwarding for the same application but not simultaneously An application needs to open incoming ports that are different from the outgoing port When port triggering is enabled the router monitors outbound traffic looking for a specified outbound trigger ...

Страница 76: ...fter you configure port triggering port triggering is disabled However any port triggering configuration information you added to the router is retained even though it is not used 4 In the Port Triggering Time out field enter a value up to 9999 minutes This value controls the inactivity timer for the designated inbound ports The inbound ports close when the inactivity time expires The time out val...

Страница 77: ...bound connection port information in the Connection Type Starting Port and Ending Port fields 7 Click the Apply button The service appears in the Port Triggering Portmap table 8 Make sure that you enable port triggering so that the service that you added will be used Schedule Blocking You can specify the days and time that you want to block Internet access To schedule blocking 1 Select ADVANCED Se...

Страница 78: ...er such as mail myISP com You might be able to find this information in the configuration screen of your email program If you leave this field blank log and alert messages are not sent 4 Enter the email address to which logs and alerts are sent in the Send to This E mail Address field This email address is also used for the From address If you leave this field blank log and alert messages are not ...

Страница 79: ...re the specified time the log is emailed After the log is sent the log is cleared from the router memory If the router cannot email the log file the log buffer might fill up In this case the router overwrites the log and discards its contents 8 Click the Apply button Your settings are saved ...

Страница 80: ...ter includes the following sections Update the Router Firmware View Router Status View Logs Manage the Configuration File Change the Password Password Recovery For information about upgrading or checking the status of your router over the Internet see Remote Management on page 103 For information about monitoring Internet traffic see Traffic Meter on page 114 ...

Страница 81: ...r new firmware and update your router 1 Select ADVANCED Administration Router Update 2 Click the Check button The router finds new firmware information if it is available 3 Click the Yes button The router locates and downloads the firmware and begins the update WARNING To avoid the risk of corrupting the firmware do not interrupt the update process For example do not close the browser click a link...

Страница 82: ...ss The Media Access Control address This is the unique physical address used by the Ethernet LAN port of the router IP Address The IP address used by the Ethernet LAN port of the router The default is 192 168 1 1 DHCP Identifies whether the router s built in DHCP server is active for devices on the LAN Internet Port MAC Address The Media Access Control address which is the unique physical address ...

Страница 83: ...elapsed since the router was last restarted Port The statistics for the WAN Internet and LAN Ethernet ports For each port the screen displays Status The link status of the port TxPkts The number of packets transmitted on this port since reset or manual clear RxPkts The number of packets received on this port since reset or manual clear Collisions The number of collisions on this port since reset o...

Страница 84: ...ult gateway that the router communicates with DHCP Server The IP address for the Dynamic Host Configuration Protocol server that provides the TCP IP configuration for all the computers that are connected to the router DNS Server The IP address of the Domain Name Service server that provides translation of network names to IP addresses Lease Obtained The date and time when the lease was obtained Le...

Страница 85: ... 48 149 157 and 161 Mode The wireless communication mode At 2 4 GHz Up to 300 Mbps Up to 145 Mbps or Up to 54 Mbps At 5 GHz Up to 867 Mbps Up to 400 Mbps or Up to 173 Mbps Wireless AP Indicates whether the radio feature of the router is enabled If this feature is not enabled the WiFi LED on the front panel is off Broadcast Name Indicates whether the router is broadcasting its SSID Wireless Isolati...

Страница 86: ...lick the Refresh button To clear the log entries click the Clear Log button To email the log immediately click the Send Log button Manage the Configuration File The configuration settings of the router are stored within the router in a configuration file You can back up save this file to your computer restore it or reset it to the factory default settings Back Up Settings To back up the router s c...

Страница 87: ...ork You can also use the Reset button on the back of the router to erase the configuration and restore the factory settings See Factory Settings on page 126 To erase the configuration settings 1 Select ADVANCED Administration Backup Settings 2 Click the Erase button The factory default settings are restored The user name is admin the password to password and the LAN IP address is 192 168 1 1 DHCP ...

Страница 88: ...ocess is supported in Internet Explorer Firefox and Chrome browsers but not in the Safari browser To set up password recovery 1 Select ADVANCED Administration Set Password 2 Select the Enable Password Recovery check box 3 Select two security questions and provide answers to them 4 Click the Apply button Your changes are saved To recover your password 1 In the address field of your browser type www...

Страница 89: ...ded to implement some of these features This chapter includes the following sections Advanced Wireless Settings Wireless Access Point Wireless Distribution System WDS Dynamic DNS Static Routes Remote Management Universal Plug and Play IPv6 Traffic Meter For information about approving a USB device see Specify Approved USB Devices on page 54 ...

Страница 90: ...r off in the Advanced Wireless Settings screen or by using the WiFi On Off button on the router side panel When the wireless radio is off you can still use an Ethernet cable for a LAN connection to the router To turn the wireless radio on or off 1 Select ADVANCED Advanced Setup Wireless Settings By default the Enable Wireless Router Radio check box is selected 2 Select or clear the Enable Wireless...

Страница 91: ...ly button The Advanced Wireless Settings screen displays 5 Select the Turn off wireless signal by schedule check box to activate the schedule 6 Click the Apply button View or Change WPS Settings To specify WPS Settings 1 Select ADVANCED Advanced Setup Wireless Settings The Router s PIN field displays the PIN that you use on a registrar for example from the Network Explorer on a Vista Windows compu...

Страница 92: ...ons for example 00 09 AB CD EF 01 Typically the MAC address is on the label of the wireless card or network interface device If you do not have access to the label you can display the MAC address using the network configuration utilities of the computer You might also find the MAC addresses in the Attached Devices screen To restrict access based on MAC addresses 1 Select ADVANCED Advanced Setup Wi...

Страница 93: ... the wireless device that you want to edit or delete 3 Do one of the following Click the Edit button The Edit Wireless Card screen displays a Edit the address information b Click the Accept button Click the Delete button The address is removed from the table Wireless Access Point You can set up the router to run as an access point AP on the same local network as another router To set up the router...

Страница 94: ...ant to manually assign a specific IP address to this router while it is in AP mode Using this option effectively requires advanced network experience Note To avoid interference NETGEAR recommends that you use different wireless settings for the router in access point mode You could also turn off the wireless radio on the other router or gateway and use your router only for wireless client access 5...

Страница 95: ...t TV NeoTV Blu ray Player and game consoles at gigabit WiFi speeds using a WiFi link Avoid the need for separate WiFi adapters for each device For example you could install the first router in a room like a home office that has your Internet connection Then set up the second router in bridge mode Then place the router in Bridge mode in a different room that has your home entertainment center Cable...

Страница 96: ...lect the wireless network frequency 2 4 GHz or 5 GHz For 802 11ac mode select 5 GHz b In the Name SSID field enter the wireless network name SSID c In the Security Option section select a radio button d If prompted type the passphrase the WiFi password that you use to connect to the other router 6 Click the Apply button The settings for the other router are saved and the Advanced Wireless Settings...

Страница 97: ...s repeating function you need to select None as the security option in the Wireless Settings screen and you cannot select Auto Channel Wireless base station The router acts as the parent access point that bridges traffic to and from the child repeater access point The base station also handles wireless and wired local computers To configure this mode you have to know the MAC addresses of the child...

Страница 98: ... works only in hub and spoke mode The units cannot be daisy chained You have to know the wireless settings for both units You have to know the MAC address of the remote unit First set up the base station Then set up the repeater To set up the base station 1 Set up both units with the same wireless settings The SSID and mode need to be the same and the wireless security option has to be set to None...

Страница 99: ...e If you are using the router as the base station with a non NETGEAR router as the repeater you might need to change more configuration settings In particular you should disable the DHCP server function on the access point that is the repeater To configure the router as a repeater 1 Log in to the router that will be the repeater 2 Select BASIC Wireless Settings and verify that the wireless setting...

Страница 100: ...dress you can register a domain name and have that name linked with your IP address by public Domain Name Servers DNS However if your Internet account uses a dynamically assigned IP address you do not know your IP address in advance and the address can change frequently In this case you can use a commercial Dynamic DNS service This type of service lets you register your domain to their IP address ...

Страница 101: ...Typically you do not need to add static routes You have to configure static routes only for unusual cases such as multiple routers or multiple IP subnets on your network As an example of when a static route is needed consider the following case Your primary Internet access is through a cable modem to an ISP You have an ISDN router on your home network for connecting to the company where you are em...

Страница 102: ...identification purposes only 4 Select the Private check box if you want to limit access to the LAN only If Private is selected the static route is not reported in RIP 5 Select the Active check box to make this route effective 6 Type the IP address of the final destination 7 Type the IP subnet mask for this destination If the destination is a single host type 255 255 255 255 8 Type the gateway IP a...

Страница 103: ... default login password to a secure password The ideal password contains no dictionary words from any language and contains uppercase and lowercase letters numbers and symbols It can be up to 30 characters See Change the Password on page 87 To set up remote management 1 Select ADVANCED Advanced Setup Remote Management 2 Select the Turn Remote Management On check box 3 Under Allow Remote Access By ...

Страница 104: ... is 8080 which is a common alternate for HTTP 5 Click the Apply button Your changes take effect 6 When you access your router from the Internet type your router s WAN IP address into your browser s address or location field followed by a colon and the custom port number For example if your external address is 134 177 0 123 and you use port number 8080 enter http 134 177 0 123 8080 in your browser ...

Страница 105: ...he steps a packet takes between routers The number of hops can range from 1 to 255 The default value for the advertisement time to live is 4 hops which should be fine for most home networks If you notice that some devices are not being updated or reached correctly it might be necessary to increase this value 5 Click the Apply button The UPnP Portmap table displays the IP address of each UPnP devic...

Страница 106: ... that are separated by colons Any four digit group of zeroes within an IPv6 address can be reduced to a single zero or altogether omitted The following errors invalidate an IPv6 address More than eight groups of hexadecimal quartets More than four hexadecimal characters in a quartet More than two colons in a row Auto Detect To set up an IPv6 Internet connection through auto detection 1 Select ADVA...

Страница 107: ...uter assigns IPv6 addresses to the devices on your home network the LAN by selecting one of the following radio buttons Use DHCP Server This method passes more information to LAN devices but some IPv6 systems might not support the DHCv6 client function Auto Config This is the default setting 4 Optional Select the Use This Interface ID check box and specify the interface ID that you want to be used...

Страница 108: ...er is mail xxx yyy zzz you would type xxx yyy zzz as the domain name If your ISP provided a domain name type it in this field For example Earthlink Cable might require a host name of home and Comcast sometimes supplies a domain name 5 Specify how the router assigns IPv6 addresses to the devices on your home network the LAN by selecting one of the following radio buttons Use DHCP Server This method...

Страница 109: ...tons Auto Your router uses any remote relay router that is available on the Internet This is the default setting Static IP Address Enter the static IPv4 address of the remote relay router This address is usually provided by your IPv6 ISP 4 Specify how the router assigns IPv6 addresses to the devices on your home network the LAN by selecting one of the following radio buttons Use DHCP Server This m...

Страница 110: ...1 Select ADVANCED Advanced Setup IPv6 The IPv6 screen displays 2 Select Fixed from the menu The screen adjusts 3 Configure the fixed IPv6 addresses for the WAN connection IPv6 Address Prefix Length The IPv6 address and prefix length of the router WAN interface Default IPv6 Gateway The IPv6 address of the default IPv6 gateway for the router s WAN interface Primary DNS Server The primary DNS server ...

Страница 111: ...th fields specify the static IPv6 address and prefix length of the router s LAN interface If you do not specify an ID here the router generates one automatically from its MAC address 6 Click the Apply button IPv6 DHCP To set up an IPv6 Internet connection with a DHCP server 1 Select ADVANCED Advanced Setup IPv6 The IPv6 screen displays 2 In the Internet Connection Type list select DHCP The screen ...

Страница 112: ...e xxx yyy zzz as the domain name If your ISP provided a domain name type it in this field For example Earthlink Cable might require a host name of home and Comcast sometimes supplies a domain name 5 Specify how the router assigns IPv6 addresses to the devices on your home network the LAN by selecting one of the following radio buttons Use DHCP Server This method passes more information to LAN devi...

Страница 113: ...connection This is usually the name that you use in your email address For example if your main mail account is JerAB ISP com then you would type JerAB in this field Some ISPs like Mindspring Earthlink and T DSL require that you use your full email address when you log in If your ISP requires your full email address type it in this field 4 In the Password field enter the password for the ISP conne...

Страница 114: ...hat passes through the router Internet port You can set limits for traffic volume To monitor Internet traffic 1 Click ADVANCED Advanced Setup Traffic Meter Scroll to view more settings 2 Select the Enable Traffic Meter check box 3 Optional Control the volume of Internet traffic You can use either the traffic volume control feature or the connection time control feature Select the Traffic volume co...

Страница 115: ...on specify whether the router should issue a warning message before the monthly limit of Mbytes or hours is reached By default the value is 0 and no warning message is issued You can select one of the following to occur when the limit is attained The Internet LED flashes green or amber The Internet connection is disconnected and disabled 7 Click the Apply button The Internet Traffic Statistics sec...

Страница 116: ...t find the solution here check the NETGEAR support site at http support netgear com for product and contact information This chapter contains the following sections Quick Tips Troubleshoot with the LEDs Cannot Log In to the Router Cannot Access the Internet Changes Not Saved Wireless Connectivity Troubleshoot Your Network Using the Ping Utility ...

Страница 117: ...responding numbered router LAN port LED is on Wireless Settings Make sure that the wireless settings in the computer and router match exactly For a wirelessly connected computer the wireless network name SSID and wireless security settings of the router and wireless computer need to match exactly If you set up an access list in the Advanced Wireless Settings screen you have to add each wireless co...

Страница 118: ... DC 2 5A power adapter that NETGEAR supplied for this product If the Power Test LED blinks slowly and continuously the router firmware is corrupted This can happen if a firmware upgrade is interrupted or if the router detects a problem with the firmware If the error persists you have a hardware problem For recovery instructions or help with a hardware problem contact technical support at www netge...

Страница 119: ...or DSL modem WiFi LED Is Off If the Wireless LED stays off check to see if the WiFi On Off button on the router has been pressed This button turns the wireless radio in the router on and off The Wireless LED lights when the wireless radio is turned on Cannot Log In to the Router If you are unable to log in to the router from a computer on your local network check the following If you are using an ...

Страница 120: ...the Internet If you can access your router but not the Internet check to see if the router can obtain an IP address from your Internet service provider ISP Unless your ISP provides a fixed IP address your router requests an IP address from the ISP You can determine whether the request was successful using the Router Status screen To check the WAN IP address 1 Start your browser and select an exter...

Страница 121: ...P IP gateway If your computer obtains its information from the router by DHCP reboot the computer and verify the gateway address You might be running login software that is no longer needed If your ISP provided a program to log you in to the Internet such as WinPoET you no longer need to run that software after installing your router You might need to go to Internet Explorer and select Tools Inter...

Страница 122: ...ger need to run that software after installing your router You might need to go to Internet Explorer and select Tools Internet Options click the Connections tab and select Never dial a connection Changes Not Saved If the router does not save the changes you make in the router interface check the following When entering configuration settings always click the Apply button before moving to another s...

Страница 123: ... packet to the designated device The device then responds with an echo reply You can easily troubleshoot a network is easy using the ping utility in your computer or workstation Test the LAN Path to Your Router You can ping the router from your computer to verify that the LAN path to your router is set up correctly To ping the router from a Windows computer 1 From the Windows toolbar click Start a...

Страница 124: ...ectly replies like those shown in the previous section are displayed If you do not receive replies Check that your computer has the IP address of your router listed as the default gateway If the IP configuration of your computer is assigned by DHCP this information is not visible in your computer Network Control Panel Verify that the IP address of the router is listed as the default gateway Check ...

Страница 125: ...125 A A Supplemental Information This appendix covers the following topics Factory Settings Technical Specifications ...

Страница 126: ...et connection WAN MAC address Use default hardware address WAN MTU size 1500 Port speed AutoSensing Local network LAN LAN IP 192 168 1 1 Subnet mask 255 255 255 0 DHCP server Enabled DHCP range 192 168 1 2 to 192 168 1 254 Time zone Pacific time Time zone daylight savings time Disabled Allow a registrar to configure this router Enabled DHCP starting IP address 192 168 1 2 DHCP ending IP address 19...

Страница 127: ...Hz Up to 867 Mbps at 5 GHz Firewall Inbound communications coming in from the Internet Disabled bars all unsolicited requests Outbound communications going out to the Internet Enabled all Maximum wireless signal rate derived from IEEE Standard 802 11 specifications Actual throughput can vary Network conditions and environmental factors including volume of network traffic building materials and con...

Страница 128: ...t 15 Class B VCCI Class B EN 55 022 CISPR 22 Class B C Tick N10947 LAN 10BASE T or 100BASE Tx or 1000BASE T RJ 45 WAN 10BASE T or 100BASE Tx or 1000BASE T RJ 45 Wireless Maximum wireless signal rate complies with the IEEE 802 11 standard See the footnote for the previous table Radio data rates Auto Rate Sensing Data encoding standards IEEE 802 11ac 2 0 IEEE 802 11n version 2 0 IEEE 802 11n IEEE 80...

Страница 129: ... not be used for setting up outdoor radio links in France and in some areas the RF output power may be limited to 10 mW EIRP in the frequency range of 2454 2483 5 MHz For detailed information the end user should contact the national spectrum authority in France FCC Requirements for Operation in the United States FCC Information to User This product does not contain any user serviceable components ...

Страница 130: ... n est pas possible This device and its antenna s must not be co located or operation in conjunction with any other antenna or transmitter except in accordance with FCC multi transmitter product procedures Cet appareil et son antenne s ne doit pas être co localisés ou fonctionnement en association avec une autre antenne ou transmetteur All cables used to connect peripherals must be shielded and gr...

Страница 131: ... pour une utili sation à l intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux Interference Reduction Table The following table shows the recommended minimum distance between NETGEAR equipment and household appliances to reduce interference in feet and meters Household Appliance Recommended Minimum Distance in feet and met...

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