Troubleshooting
32
ProSAFE Dual Band Wireless AC Access Point Model WAC740
192.168.0.210 and a subnet mask of 255.255.255.0. The access point’s default IP
address is 192.168.0.160, and its subnet mask is 255.255.255.0. Make sure that your
network configuration settings are correct.
•
Make sure that Java, JavaScript, or ActiveX is enabled in your browser. If you are using
Internet Explorer, click the
Refresh
button to be sure that the Java applet is loaded.
•
Try quitting the browser, clearing the cache, deleting the cookies, and launching the
browser again.
•
Make sure that you are using the correct login information. The factory default login name
is
admin
, and the password is
password
. Make sure that Caps Lock is off when entering
this information.
If the access point does not save changes that you made in the web management interface,
check the following:
•
When entering configuration settings, be sure to click the
Apply
button before moving to
another page or tab, or your changes are lost.
•
Click the
Refresh
or
Reload
button in the web browser. It is possible that the changes
occurred, but the web browser is caching the old configuration.
Test the LAN Path to the Access Point Using the Ping
Utility
Most TCP/IP terminal devices and routers contain a ping utility that sends an echo request
packet to the designated device. The device then responds with an echo reply. You can
easily troubleshoot a TCP/IP network by using the ping utility in your computer, as described
in the following procedure.
You can ping the access point from a computer that is connected to the same network as the
access point to verify that the LAN path to your access point is set up correctly.
To ping the access point from a computer running Windows:
1.
From the Windows toolbar, click the
Start
button, and select
Run
.
2.
In the field provided, type
ping
followed by the IP address of the access point, as in this
example:
ping 192.168.0.100
3.
Click the
OK
button.
A message like the following one displays:
Pinging <IP address> with 32 bytes of data
If the path is working, you see this message:
Reply from < IP address >: bytes=32 time=NN ms TTL=xxx
