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17

Troubleshooting

This chapter provides information to help you diagnose and solve problems you might
experience with your router. If you do not find the solution here, check the NETGEAR
support site at netgear.com/support for product and contact information.

The chapter contains the following sections:

•

•

Troubleshoot With the LEDs

•

You Cannot Log In to the Router

•

You Cannot Access the Internet

•

Troubleshoot Internet Browsing

•

Changes are not saved

•

Troubleshoot WiFi Connectivity

•

Troubleshoot your network using the ping utility

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Содержание Nighthawk Pro Gaming XR500

Страница 1: ...User Manual Nighthawk Pro Gaming Router Model XR500 NETGEAR Inc 350 E Plumeria Drive October 2019 San Jose CA 95134 USA 202 11808 04...

Страница 2: ...al NETGEAR support resources Compliance and Conformity For regulatory compliance information including the EU Declaration of Conformity visit https www netgear com about regulatory See the regulatory...

Страница 3: ...ternet Setup 22 Log In to the Router 24 Change the Language 25 Manage Your Router With the NETGEAR Nighthawk App 25 Chapter 3 Specify Your Internet Settings Use the Internet Setup Wizard 28 Manually S...

Страница 4: ...Prioritization Information 59 Add a Device for Traffic Prioritization 61 Stop Traffic Prioritization for a Device 62 Disable Automatic Traffic Prioritization 62 Chapter 5 Monitor Devices and the Netw...

Страница 5: ...ur ISP s Network Using a VLAN Tag Group 92 Set Up an IPTV Port to Lease an Intranet Port 94 Manage Custom Static Routes 95 Set Up a Static Route 96 Change a Static Route 97 Delete a Static Route 97 Im...

Страница 6: ...ffic Volume and Statistics 132 Unblock the Traffic Meter After the Traffic Limit Is Reached 133 View and Manage the Router Activity Log 133 Display Internet Port Statistics 135 Check the Internet Conn...

Страница 7: ...Storage Devices Through the Internet 161 Chapter 12 Use the Router as a Media Server Specify ReadyDLNA Media Server Settings 163 Play Music From a Storage Device With iTunes Server 164 Set Up the Rout...

Страница 8: ...rwarding Service or Application 193 Application Example Make a Local Web Server Public 193 How the Router Implements a Port Forwarding Rule 194 Manage Port Triggering for Services and Applications 194...

Страница 9: ...vity 207 Troubleshoot your network using the ping utility 208 Test the path from a Windows based computer to a remote device 208 Test the LAN path to your router 209 Appendix A Supplemental Informatio...

Страница 10: ...Your Router LEDs Buttons and Ports on the Front Panel Top Panel and Left Side Panel Rear Panel Attach the Antennas Router Label Position Your Router Cable Your Router Turn the LEDs On or Off Using th...

Страница 11: ...r Router Your package contains the Nighthawk Pro Gaming Router the four antennas the power adapter and an Ethernet cable Figure 1 Package contents User Manual 11 Hardware Setup XR500 Nighthawk Pro Gam...

Страница 12: ...and Button Solid amber The router is starting Blinking amber The firmware is upgrading or the Reset button was pressed Solid white The router is ready Solid amber The firmware is corrupted Off Power i...

Страница 13: ...he speed white for Gigabit Ethernet connections and amber for 100 Mbps or 10 Mbps Ethernet connections Solid white The router detected a 1 Gbps link with a powered on device Blinking white The port is...

Страница 14: ...amber the router returns to its factory settings For information about the factory settings see Factory Settings on page 212 One antenna connector Ethernet ports Four Gigabit Ethernet RJ 45 LAN ports...

Страница 15: ...s 1 Align the antennas with the antenna posts on the router 2 Attach the antennas on the threaded antenna posts 3 Position the antennas for the best WiFi performance We recommend that you position all...

Страница 16: ...Router label Figure 6 Location of the router label Position Your Router The router lets you access your network anywhere within the operating range of your WiFi network However the operating distance...

Страница 17: ...e router and your other devices Place the router away from electrical devices such as these Ceiling fans Home security systems Microwaves Computers Base of a cordless phone 2 4 GHz cordless phone 5 GH...

Страница 18: ...ower adapter to your router and plug the power adapter into an outlet 4 Press the Power On Off button on the rear panel of the router The router s Power LED lights solid white when the router is ready...

Страница 19: ...To turn the LEDs on or off using the LED On Off switch Move the LED On Off switch on the rear panel to the On or Off position User Manual 19 Hardware Setup XR500 Nighthawk Pro Gaming Router...

Страница 20: ...use a wired Ethernet connection This chapter describes the ways you can connect and how to access the router and log in The chapter contains the following sections Connect to the Network Types of Log...

Страница 21: ...Your computer connects to the local area network LAN WiFi Connection To find and select the WiFi network 1 Make sure that the router is receiving power its Power LED is lit 2 On your computer or mobil...

Страница 22: ...owser to Access the Router When you connect to the network either with WiFi or with an Ethernet cable you can use a web browser to access the router to view or change its settings When you access the...

Страница 23: ...routerlogin net and the Configuring the Internet Connection page displays If you already set up the Internet connection enter http www routerlogin net in the address field for your browser to start t...

Страница 24: ...w or change settings for the router later you can use a browser to log in to the router web interface To log in to the router 1 Launch a web browser from a computer or mobile device that is connected...

Страница 25: ...efreshes with the language that you selected Manage Your Router With the NETGEAR Nighthawk App With the NETGEAR Nighthawk app you can easily manage your router With the app you can update your router...

Страница 26: ...The dashboard displays 4 Tap a feature on the dashboard to view or change the settings User Manual 26 Connect to the Network and Access the Router XR500 Nighthawk Pro Gaming Router...

Страница 27: ...detect the Internet connection when you first access the router with a web browser see Automatic Internet Setup on page 22 You can also customize or specify your Internet settings This chapter contai...

Страница 28: ...ays 4 Select Settings Setup Setup Wizard The Setup Wizard page displays 5 Select the Yes radio button If you select the No radio button after you click the Next button you are taken to the Internet Se...

Страница 29: ...Your ISP automatically assigns these addresses Use Static IP Address Enter the IP address IP subnet mask and the gateway IP address that your ISP assigned The gateway is the ISP router to which your r...

Страница 30: ...ire a login section select the Yes radio button 6 From the Internet Service Provider menu select the encapsulation method PPPoE L2TP or PPTP 7 In the Login field enter the login name that your ISP gav...

Страница 31: ...s and uses the MAC address of the computer that you are now using You must use the one computer that the ISP allows Use This MAC Address Enter the MAC address that you want to use 15 Click the Apply b...

Страница 32: ...Internet Connection on page 35 Set Up an IPv6 6rd Internet Connection on page 37 Set Up an IPv6 Pass Through Internet Connection on page 39 Set Up an IPv6 Fixed Internet Connection on page 39 Set Up...

Страница 33: ...er the slash is the length of the prefix which is also indicated by the underline _ under the IPv6 address If no address is acquired the field displays Not Available Router s IPv6 Address on LAN This...

Страница 34: ...the Internet Connection Type menu select Auto Config The page adjusts The router automatically detects the information in the following fields Router s IPv6 Address on WAN This field shows the IPv6 a...

Страница 35: ...Use DHCP Server This method passes more information to LAN devices but some IPv6 systems might not support the DHCv6 client function Auto Config This is the default setting This setting specifies how...

Страница 36: ...ddress If no address is acquired the field displays Not Available 6 Select a Remote 6to4 Relay Router radio button Auto Your router uses any remote relay router that is available on the Internet This...

Страница 37: ...o the service provider s network and is under direct control of the service provider The IPv6 service provided is equivalent to native IPv6 The 6rd mechanism relies on an algorithmic mapping between t...

Страница 38: ...th Enter the IPv4 mask length that your ISP gave you 7 Select an IPv6 Domain Name Server DNS Address radio button Get Automatically from ISP Your ISP uses DHCP to assign your DNS servers Your ISP auto...

Страница 39: ...outerlogin net A login window opens 3 Enter the router admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name an...

Страница 40: ...server that resolves IPv6 domain name records for the router Note If you do not specify the DNS servers the router uses the DNS servers that are configured for the IPv4 Internet connection on the Int...

Страница 41: ...e adjusts The router automatically detects the information in the following fields Router s IPv6 Address on WAN This field shows the IPv6 address that is acquired for the router s WAN or Internet inte...

Страница 42: ...passes more information to LAN devices but some IPv6 systems might not support the DHCv6 client function Auto Config This is the default setting This setting specifies how the router assigns IPv6 addr...

Страница 43: ...6 Either select the Use the same Login information as IPv4 PPPoE check box for IPv4 PPPoE information see Specify an Internet Connection That Uses a Login on page 30 or specify the following PPPoE log...

Страница 44: ...lect the Use This Interface ID check box and specify the interface ID to be used for the IPv6 address of the router s LAN interface If you do not specify an ID here the router generates one automatica...

Страница 45: ...be able to access certain websites frames within websites secure login pages or FTP or POP servers To change the MTU size 1 Launch a web browser from a computer or mobile device that is connected to...

Страница 46: ...sed in PPPoE environments 1492 Maximum size to use for pinging Larger packets are fragmented 1472 Used in some DHCP environments 1468 Usable by AOL if you do not send or receive large email attachment...

Страница 47: ...s and optimize gaming by preventing network lag and congestion by allocating bandwidth to specific devices and by prioritizing traffic for specific devices This chapter contains the following sections...

Страница 48: ...onnected to the router network 2 Enter http www routerlogin net A login window opens 3 Enter the router admin user name and password The user name is admin The password is the one that you specified t...

Страница 49: ...to 1 864 mi All connections outside the radius are prevented from hosting your game If you set a radius that is less than 500 km 311 mi you might not find games If you set a radius that is more than 3...

Страница 50: ...a Device and Allow or Deny the Device a Connection You can allow whitelist or block blacklist connections to individual devices regardless of the distance radius of your Geo Filter If you allow an in...

Страница 51: ...ts display in the Ping pane 8 To remove the connection from the Allow and Deny pane click the trash icon in the Allow and Deny pane If the connection was allowed it might now be denied if it is outsid...

Страница 52: ...utside of your distance radius We recommend this setting for most computer games which do not require filtering Note For information about using the device with the Geo Filter see Configure and Use th...

Страница 53: ...k the Geo Filter Map menu icon The Settings pane displays 6 Configure the following general settings Unit of length By default the Kilometers radio button is selected and the distance radius is shown...

Страница 54: ...in available for devices that consume less bandwidth To configure and use the Anti Bufferbloat feature 1 Launch a web browser from a computer or mobile device that is connected to the router network 2...

Страница 55: ...i Bufferbloat when games are being played all console games and most computer games are automatically detected by DumaOS Your total bandwidth speeds will only be reduced when games are detected This r...

Страница 56: ...t is mostly used for browsing and emails You can allocate a percentage of the total router bandwidth to each of the devices on your network Doing so guarantees bandwidth for a device when it needs it...

Страница 57: ...o one device you effectively disable other devices If you allocate 0 percent to one device you effectively disable the device c Click the UDATE DISTRIBUTION button The allocated download bandwidths ta...

Страница 58: ...t Bandwidth that you allocate to this device also affects available bandwidth for other devices e To close the pane click the X 8 To prevent unused bandwidth from being shared across your network whic...

Страница 59: ...round is also true If you reset the upload bandwidth the allocated download bandwidths are not affected 6 Click the RESET DISTRIBUTION button The default bandwidths take effect Manage Traffic Prioriti...

Страница 60: ...console games and most PC games If you enable traffic prioritization for all DumaOS classified games your router automatically applies traffic prioritization when it detects games We recommend that yo...

Страница 61: ...for Traffic Prioritization You can add a device for traffic prioritization To add a device for traffic prioritization 1 Launch a web browser from a computer or mobile device that is connected to the...

Страница 62: ...router still prioritizes that traffic However other traffic to or from the device is no longer prioritized To stop traffic prioritization for a device 1 Launch a web browser from a computer or mobile...

Страница 63: ...er name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The Dashboard displays 4 Select QoS 5 Scroll down to the Tra...

Страница 64: ...and how to view the router system information For more information about viewing the router logs statistics and network connection see Maintain the Router on page 119 The chapter includes the followi...

Страница 65: ...e displays showing the device tree with your network setup The device tree shows separate branches for devices connected through the wired LAN and devices connected over WiFi as well as a branch for t...

Страница 66: ...t traffic categories and applications that are consuming bandwidth for a device You also view the total bandwidth usage across the router network relative to the network s overall bandwidth speeds To...

Страница 67: ...ad or upload bandwidth for your selection You can take any of the following actions in the Category Breakdown pane To view traffic category volume details point to the graph A small pop up window disp...

Страница 68: ...e graph click the name of the CPU The name is crossed out and the graph excludes information about the CPU Click the name of the CPU again to redisplay information about the CPU To view usgae details...

Страница 69: ...ed including deprioritized packets Installed R Apps This pane shows the default router applications R Apps that are installed on the router Do not change the retry attempts on startup value in the Opt...

Страница 70: ...evice Manager Network Monitor or System Information The page displays panes b For each pane that you want to add click the pin icon that is associated with the pane The panes are added to the Dashboar...

Страница 71: ...unwanted intrusions from the Internet This chapter includes the following sections Block Access to Internet Sites Block Services and Applications With Simple Outbound Firewall Rules Set Up a Schedule...

Страница 72: ...ied the first time that you logged in The user name and password are case sensitive The Dashboard displays 4 Select Settings Content Filtering Block Sites The Block Sites page displays 5 Select a keyw...

Страница 73: ...u logged in The user name and password are case sensitive The Dashboard displays 4 Select Settings Content Filtering Block Sites The Block Sites page displays 5 Do one of the following To delete a sin...

Страница 74: ...protects one network the trusted network such as your LAN from another the untrusted network such as the Internet while allowing communication between the two The router provides one default outbound...

Страница 75: ...select the Per Schedule radio button For information about how to specify the schedule see Set Up a Schedule for Keyword Blocking and Outbound Firewall Rules on page 77 6 Click the Add button The Bloc...

Страница 76: ...ation 1 Launch a web browser from a computer or mobile device that is connected to the router network 2 Enter http www routerlogin net A login window opens 3 Enter the router user name and password Th...

Страница 77: ...lect Settings Content Filtering Block Services The Block Services page displays 5 In the Service Table select the radio button for the rule 6 Click the Delete button The rule is removed from the Servi...

Страница 78: ...t blocking occurs on every day by selecting the Every Day check box By default the Every Day check box is selected Time of Day to Block Select a start and end time for blocking in 24 hour format or se...

Страница 79: ...Primary E mail Address field enter the email address that you want to send alerts and logs to 7 In the Your Outgoing Mail Server field enter the name of your ISP outgoing SMTP mail server such as mail...

Страница 80: ...the day and time that you specify From the Day menu select the day of the week From the Time menu select the time and select the a m or p m radio button By default the router sends log messages when...

Страница 81: ...pter includes the following sections View or Change WAN Settings Set Up a Default DMZ Server Change the Router s Device Name Change the Router s LAN IP Address and RIP Settings Specify the IP Addresse...

Страница 82: ...ircumstances Default DMZ Server This feature is sometimes helpful when you are playing online games or videoconferencing but it makes the firewall security less effective For more information see Set...

Страница 83: ...n the application correctly if the IP address for that computer is entered as the default DMZ server WARNING DMZ servers pose a security risk A computer designated as the default DMZ server loses much...

Страница 84: ...flect the new device name To change the router s device name 1 Launch a web browser from a computer or mobile device that is connected to the router network 2 Enter http www routerlogin net A login wi...

Страница 85: ...ith the same IP scheme To change the LAN IP address and RIP settings 1 Launch a web browser from a computer or mobile device that is connected to the router network 2 Enter http www routerlogin net A...

Страница 86: ...ttings are saved If you changed the LAN IP address of the router you are disconnected when this change takes effect 9 To reconnect close your browser relaunch it and log in to the router Specify the I...

Страница 87: ...rver check box is selected 6 Specify the range of IP addresses that the router assigns a In the Starting IP Address field type the lowest number in the range This IP address must be in the same subnet...

Страница 88: ...The password is the one that you specified the first time that you logged in The user name and password are case sensitive The Dashboard displays 4 Select Settings Setup LAN Setup The LAN Setup page...

Страница 89: ...custom device To add a device that the router detected and that is in the Address Reservation Table select the radio button for the device The IP Address field MAC Address field and Device Name field...

Страница 90: ...in The user name and password are case sensitive The Dashboard displays 4 Select Settings Setup LAN Setup The LAN Setup page displays 5 Select the radio button next to the reserved address 6 Click th...

Страница 91: ...nnect to the ISP s network directly you can enable the bridge between the device and the router s Internet port or add new VLAN tag groups to the bridge Note If your ISP provides instructions for how...

Страница 92: ...ck box If your device is connected to an Ethernet port on the router select the Wired Ports check box that corresponds to the Ethernet port on the router to which the device is connected If your devic...

Страница 93: ...to the network 2 Enter http www routerlogin net A login window opens 3 Enter the router user name and password The user name is admin The default password is password The user name and password are c...

Страница 94: ...e to an IPTV service and your IPTV service requires an intranet address Some IPTV ports cannot work behind NAT because the IPTV port requires an IP address within the Internet service provider s netwo...

Страница 95: ...g case Your main Internet access is through a cable modem to an ISP Your home network includes an ISDN router for connecting to the company where you are employed This router s address on your LAN is...

Страница 96: ...s 4 Select Settings Advanced Settings Static Routes The Static Routes page displays 5 Click the Add button The page adjusts 6 In the Route Name field type a name for this static route for identificati...

Страница 97: ...that you specified the first time that you logged in The user name and password are case sensitive The Dashboard displays 4 Select Settings Advanced Settings Static Routes The Static Routes page disp...

Страница 98: ...gaming peer to peer connections or real time communications such as instant messaging or remote assistance keep UPnP enabled To manage Universal Plug and Play 1 Launch a web browser from a computer or...

Страница 99: ...e the steps a packet takes between routers The number of hops can range from 1 to 255 The default value for the advertisement time to live is 4 hops which should be fine for most home networks If you...

Страница 100: ...hange the WiFi Mbps Mode for Download and Upload Speeds Set Up a Guest WiFi Network Configure WPA WPA2 Enterprise WiFi Security Configure WEP Legacy WiFi Security Control the WiFi Radios Use the WPS W...

Страница 101: ...ID and network key password To specify basic WiFi settings 1 Launch a web browser from a computer or mobile device that is connected to the router network 2 Enter http www routerlogin net A login wind...

Страница 102: ...tence check box to increase the WiFi speed to the maximum supported speed 9 To change the network name SSID type a new name in the Name SSID field The name can be up to 32 characters long and it is ca...

Страница 103: ...th preset WPA2 or WPA security We recommend that you use the preset security but you can change the settings We recommend that you do not disable the preset security For information about other WiFi s...

Страница 104: ...WiFi network selection in your computer or mobile device to match the current settings for your network Change the WiFi Mbps Mode for Download and Upload Speeds The data rate for high speed transmissi...

Страница 105: ...your home to use the Internet without using your WiFi security key You can add a guest network for the 2 4 GHz WiFi band and the 5 0 GHz WiFi band By default the guest networks are disabled To set up...

Страница 106: ...32 characters You can configure the WiFi enabled devices in your network to use the guest network name in addition to the main SSID 9 Select a security option The WPA2 options use the newest standard...

Страница 107: ...elect Settings Setup Guest Network The Guest Network page displays 5 In the Security Options section for either the 2 4 GHz band or 5 GHz band select the WPA WPA2 Enterprise radio button The page adju...

Страница 108: ...urrent settings for your network Configure WEP Legacy WiFi Security Wired Equivalent Privacy WEP security is a legacy authentication and data encryption mode that is superseded by WPA PSK and WPA2 PSK...

Страница 109: ...owing types Automatic Clients can use either Open System or Shared Key authentication Shared Key Clients can use only Shared Key authentication 7 From the Encryption Strength menu select the encryptio...

Страница 110: ...Fi On Off button on the router or you can log in to the router and enable or disable the WiFi radios If you are close to the router it might be easier to press its WiFi On Off button If you are away f...

Страница 111: ...the WiFi On Off LED and the WPS LED light Use the WPS Wizard for WiFi Connections The WPS Wizard helps you add a Wi Fi Protected Setup WPS enabled device to your WiFi network without typing the WiFi...

Страница 112: ...ice that is connected to the router network 2 Enter http www routerlogin net A login window opens 3 Enter the router admin user name and password The user name is admin The password is the one that yo...

Страница 113: ...e through WPS 5 Optional Select or clear the Enable Router s PIN check box The PIN function might temporarily be disabled when the router detects suspicious attempts to break into the router s WiFi se...

Страница 114: ...The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The Dashboard displays 4 Select Settings Advanced Set...

Страница 115: ...etwork and might need to reconnect Manage HT160 for 160 MHz WiFi Support HT160 supports 160 MHz for WiFi traffic reducing lag and improving gaming and streaming data speeds Note that the WiFi clients...

Страница 116: ...WMM and applications that do not require QoS are assigned to the best effort category which receives a lower priority than voice and video Note We recommend that you do not disable the WMM settings I...

Страница 117: ...he Dashboard displays 5 Select Settings Setup Router Mode The Router AP Mode page displays By default the Router Mode radio button is selected and the router functions both as a router and a WiFi AP 6...

Страница 118: ...The IP address of the router changes and you are disconnected 9 To reconnect close and restart your browser and type http www routerlogin net User Manual 118 Manage the Router s WiFi Settings XR500 Ni...

Страница 119: ...the Router Firmware Change the admin Password Enable admin Password Recovery Recover the admin Password Manage the Router Configuration File Manage Remote Access Remotely Access Your Router Using the...

Страница 120: ...bile device that is connected to the router network 2 Enter http www routerlogin net A login window opens 3 Enter the router admin user name and password The user name is admin The password is the one...

Страница 121: ...update to future firmware versions as they become available do the following a Select Settings Administration Firmware Update The Firmware Update page displays b In the Router Auto Firmware Update sec...

Страница 122: ...irmware do not interrupt the update For example do not close the browser click a link or load a new page Do not turn off the router The router restarts after the firmware is uploaded and updated The u...

Страница 123: ...ssword is the one that you specified the first time that you logged in The user name and password are case sensitive The Dashboard displays 4 Select Settings Administration Set Password The Set Passwo...

Страница 124: ...ers to them 7 Click the Apply button Your settings are saved Recover the admin Password If you set up the password recovery feature you can recover your router admin password To recover your router ad...

Страница 125: ...n settings 1 Launch a web browser from a computer or mobile device that is connected to the router network 2 Enter http www routerlogin net A login window opens 3 Enter the router admin user name and...

Страница 126: ...oaded to the router and the router restarts WARNING Do not interrupt the restoration process Erase the Current Configuration Settings You can erase the current configuration and restore the factory de...

Страница 127: ...s uppercase and lowercase letters numbers and symbols It can be up to 30 characters see Change the admin Password on page 123 Set Up Remote Management To set up remote management 1 Launch a web browse...

Страница 128: ...rt The default is 8443 which is a common alternate for HTTP 8 Click the Apply button Your settings are saved Use Remote Access To use remote access 1 Launch a web browser on a computer that is not on...

Страница 129: ...in net A login window opens 3 Enter the router admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and passwo...

Страница 130: ...rections The restriction is applied to both incoming and outgoing traffic 8 In the Monthly Limit field enter how many MBytes MB per month are allowed 9 If your ISP charges you for extra data volume wh...

Страница 131: ...rk 2 Enter http www routerlogin net A login window opens 3 Enter the router admin user name and password The user name is admin The password is the one that you specified the first time that you logge...

Страница 132: ...d Statistics on page 132 View the Internet Traffic Volume and Statistics If you enabled the traffic meter see Start the Traffic Meter Without Traffic Volume Restrictions on page 129 you can view the I...

Страница 133: ...nnected to the router network 2 Enter http www routerlogin net A login window opens 3 Enter the router admin user name and password The user name is admin The password is the one that you specified th...

Страница 134: ...a log entry can show any of the following information Action The action that occurred such as whether Internet access was blocked or allowed Source IP The IP address of the initiating device for this...

Страница 135: ...web browser from a computer or mobile device that is connected to the router network 2 Enter http www routerlogin net A login window opens 3 Enter the router admin user name and password The user name...

Страница 136: ...Connection Status View Details and Release and Renew the Connection To check the Internet connection status if the router is connected to a WAN Ethernet connection and view details about the connecti...

Страница 137: ...of network names to IP addresses Lease Obtained The date and time when the IP address lease was obtained from the ISP s DHCP server Lease Expires The date and time that the IP address lease expires 5...

Страница 138: ...restarts View Router Notifications The router might generate notifications To view router notifications 1 Launch a web browser from a computer or mobile device that is connected to the router network...

Страница 139: ...er name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The Dashboard displays 4 Select Settings Advanced Settings L...

Страница 140: ...the router USB port This chapter contains the following sections USB device requirements Connect a USB storage device to the router Access a storage device connected to the router from a Windows base...

Страница 141: ...d Ext2 Ext3 Ext4 HFS HFS Connect a USB storage device to the router ReadySHARE lets you access and share USB storage devices that are connected to a USB port on the router If your USB storage device u...

Страница 142: ...w automatically opens and displays the files and folders on the USB storage device Map a USB device to a Windows network drive To map the USB storage device to a Windows network drive 1 Connect a USB...

Страница 143: ...e from a Mac 1 Connect a USB storage device to a USB port on your router 2 If your USB storage device uses a power supply connect it You must use the power supply when you connect the USB storage devi...

Страница 144: ...efore it is ready for sharing By default the USB storage device is available to all computers on your local area network LAN 3 Download ReadySHARE Vault from netgear com readyshare and install it on e...

Страница 145: ...he top right of the page and search for Disk Utility 4 Open the Disk Utility select your USB HDD click the Erase tab and click the Erase button 5 Click the Partition tab 6 In the Partition Layout menu...

Страница 146: ...o back up your Mac computers onto a USB hard disk drive HDD that is connected to one of the router s USB ports To back up your Mac onto a USB hard disk drive 1 Prepare your USB device with a compatibl...

Страница 147: ...2 When prompted select the Registered User radio button 13 Enter admin for the name and the router admin password for the password and click the Connect button When the setup is complete the Mac autom...

Страница 148: ...ress shares public IP address is the external or public IP address that is assigned to the router for example 1 1 10 102 You can also click the link that is shown in the Link column This feature suppo...

Страница 149: ...d Use FTP Within the Network File Transfer Protocol FTP lets you send and receive large files faster To set up FTP access 1 Launch a web browser from a computer or mobile device that is connected to t...

Страница 150: ...Dashboard displays 4 Select Settings USB Storage ReadySHARE Storage The USB Storage Advanced Settings page displays 5 Scroll down to the Available Networks Folder section to view the following setting...

Страница 151: ...ge ReadySHARE Storage The USB Storage Advanced Settings page displays 5 In the Available Network Folders section select the USB storage device 6 Click the Create Network Folder button The Create Netwo...

Страница 152: ...vailable Network Folders section select the USB storage device 6 Click the Edit button The Edit Network Folder window opens 7 Change the settings in the fields as needed 8 Click the Apply button Your...

Страница 153: ...oved USB Devices table 9 Select the Allow only approved devices check box 10 Click the Apply button Your settings are saved Note To approve another USB device that is not attached to a USB port first...

Страница 154: ...ngs USB Storage ReadySHARE Storage The USB Storage Advanced Settings page displays 5 In the Available Network Folders sections select the USB storage device 6 Click the Safely Remove USB Device button...

Страница 155: ...DNS you can use the Internet to access USB storage devices that are attached to the router s USB ports when you are not home This chapter includes the following sections Set Up Your Personal FTP Serve...

Страница 156: ...ernet 3 Connect a storage device to the router 4 If your USB storage device uses a power supply connect it You must use the power supply when you connect the USB storage device to the router When you...

Страница 157: ...to the router network 2 Enter http www routerlogin net A login window opens 3 Enter the router admin user name and password The user name is admin The password is the one that you specified the first...

Страница 158: ...s Dynamic DNS The Dynamic DNS page displays 5 Select the Use a Dynamic DNS Service check box 6 From the Service Provider menu select your provider 7 Select the Yes radio button The page adjusts and di...

Страница 159: ...ssary 6 Click the Apply button Your settings are saved Access USB Storage Devices Through the Internet If you connect a USB storage device to the router you can access the USB device through the Inter...

Страница 160: ...assword are case sensitive The Dashboard displays 4 Select Settings USB Storage ReadySHARE Storage The USB Storage Advanced Settings page displays 5 Select the FTP via internet check box 6 Click the A...

Страница 161: ...address field of the browser For example if your IP address is 10 1 65 4 type ftp 10 1 65 4 If you are using Dynamic DNS your domain name is MyName and you use the NETGEAR DDNS server type the DNS nam...

Страница 162: ...dyDLNA media server You can set up the router to play music from iTunes server and media from TiVo This chapter contains the following sections Specify ReadyDLNA Media Server Settings Play Music From...

Страница 163: ...router to function as a media server You can clear the check box to disable the media server functionality Enable TiVo support By default this check box is selected so that you can play ReadyNAS media...

Страница 164: ...can play music from a USB storage device that is connected to your router with iTunes on your Windows based or Mac computer using Home Sharing To set up Home Sharing you need an Apple account and the...

Страница 165: ...ays in iTunes Set Up the Router s iTunes Server With the Remote App You can play music from a USB storage device that is connected to your router on your iPhone or iPad using the Apple Remote app To s...

Страница 166: ...y button Your settings are saved g Enter the passcode h Click the Allow Control button Your passcode is saved Your iPhone or iPad pairs with the router and the iTunes Server is ready The router displa...

Страница 167: ...w opens 3 Enter the router admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitiv...

Страница 168: ...ur network For more information about the features available in the NETGEAR USB Control Center see the ReadySHARE Printer User Manual which is available at http downloadcenter netgear com This chapter...

Страница 169: ...nd get started link to download the ReadySHARE Printer utility setup file to your Windows based computer 4 Follow the instructions on the page to download the ReadySHARE Printer utility Install the Re...

Страница 170: ...anages the printing queue By default the utility starts automatically whenever you log on to Windows and runs in the background To print a document using the NETGEAR USB Control Center 1 Click the NET...

Страница 171: ...The status changes to Available Now any computers on the network can use the printer 6 To exit the utility select System Exit User Manual 171 Share a USB Printer XR500 Nighthawk Pro Gaming Router...

Страница 172: ...t up VPN service in the router and use VPN access The chapter includes the following sections Set Up a VPN Connection Specify VPN Service in the Router Install OpenVPN Software Use a VPN Tunnel on a W...

Страница 173: ...96 x x or 10 x x x that never changes to your Internet account the VPN can use that IP address to connect to your home network Specify VPN Service in the Router You must specify the VPN service settin...

Страница 174: ...n your computer before you can use a VPN connection Install OpenVPN Software You must install this software on each Windows based computer Mac computer iOS device or Android device that you plan to us...

Страница 175: ...files Step 17 provides information about what to do with the downloaded OpenVPN configuration files 7 To download the OpenVPN client utility visit openvpn net index php download community downloads h...

Страница 176: ...ion folder and click the Next button 15 Click the Install button The window displays the progress of the installation and then displays the final installation window 16 Click the Finish button 17 Unzi...

Страница 177: ...oftware on Your Mac Computer You must install this software on each Mac computer that you plan to use for VPN connections to your router To install VPN client software on your Mac computer 1 Launch a...

Страница 178: ...er or mobile device that is connected to the router network 2 Enter http www routerlogin net A login window opens 3 Enter the router admin user name and password The user name is admin The password is...

Страница 179: ...word are case sensitive The Dashboard displays 4 Select Settings Advanced Settings VPN Service The VPN Service page displays 5 If you did not yet enable VPN service select the Enable VPN Service check...

Страница 180: ...change the IP scheme either for your home network or for the network with the client VPN computer For information about changing these settings see Change the Router s LAN IP Address and RIP Settings...

Страница 181: ...Use VPN to Access Your Internet Service at Home When you are away from home and you access the Internet you usually use a local Internet service provider For example at a coffee shop you might be giv...

Страница 182: ...iguration options on this page see Specify VPN Service in the Router on page 173 6 Scroll down to the Clients will use this VPN connection to access section and select the All sites on the Internet Ho...

Страница 183: ...Specify VPN Service in the Router on page 173 6 Scroll down to the Clients will use this VPN connection to access section and select the Home Network only radio button The VPN connection is to your ho...

Страница 184: ...4 When the VPN connection is established launch your Internet browser User Manual 184 Use VPN to Access Your Network XR500 Nighthawk Pro Gaming Router...

Страница 185: ...private networking VPN This chapter describes how to set up the router as a VPN client and use VPN access For information about using the router as a VPN server see Use VPN to Access Your Network on...

Страница 186: ...ry and then to the Internet All devices that are connected to your router are assigned new IP addresses from the VPN server which hides the actual location of your router and the devices that are conn...

Страница 187: ...llowing a From the VPN Server menu select a VPN provider b Click the Buy a License link A provider web page opens that lets you choose a price plan and purchase a license c Follow the instructions on...

Страница 188: ...mation For more information about the logs see on page 133 Disconnect the Router From the VPN Server To disconnect the router from the VPN server and terminate the VPN connection 1 Launch a web browse...

Страница 189: ...and port triggering to set up rules for Internet traffic You need networking knowledge to set up these features This chapter includes the following sections Manage Port Forwarding to a Local Server fo...

Страница 190: ...ervice or application 1 Decide which type of service application or game you want to provide 2 Find the local IP address of the computer on your network that will provide the service You can usually f...

Страница 191: ...on uses You can usually find this information by contacting the publisher of the application or user groups or news groups 2 Launch a web browser from a computer or mobile device that is connected to...

Страница 192: ...ce or application 1 Launch a web browser from a computer or mobile device that is connected to the router network 2 Enter http www routerlogin net A login window opens 3 Enter the router user name and...

Страница 193: ...removed Application Example Make a Local Web Server Public If you host a web server on your local network you can use port forwarding to allow web requests from anyone on the Internet to reach your w...

Страница 194: ...address 192 168 1 123 receives the request and sends a reply message to your router 4 Your router performs Network Address Translation NAT on the source IP address and sends the reply through the Int...

Страница 195: ...p www routerlogin net A login window opens 3 Enter the router admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user...

Страница 196: ...is connected to the router network 2 Enter http www routerlogin net A login window opens 3 Enter the router admin user name and password The user name is admin The password is the one that you specifi...

Страница 197: ...radio button next to the service or application name 6 Click the Edit Service button The Port Triggering Services page displays 7 Change the settings For information about the settings see Add a Port...

Страница 198: ...ons from the Port Triggering Portmap Table To disable port triggering 1 Launch a web browser from a computer or mobile device that is connected to the router network 2 Enter http www routerlogin net A...

Страница 199: ...nslation NAT on the source address and port and sends this request message through the Internet to the IRC server 4 Noting your port triggering rule and observing the destination port number of 6667 y...

Страница 200: ...eck the NETGEAR support site at netgear com support for product and contact information The chapter contains the following sections Quick tips Troubleshoot With the LEDs You Cannot Log In to the Route...

Страница 201: ...more powered on computers are connected to the router by an Ethernet cable the corresponding numbered router LAN port LEDs light Check the Network Settings Be sure that the network settings of your d...

Страница 202: ...the following Make sure that the power adapter is securely connected to your router and securely connected to a working power outlet Make sure that you are using the power adapter that NETGEAR suppli...

Страница 203: ...the correct cable When you connect the router s Internet port to a modem use the cable that was supplied with the modem This cable can be a standard straight through Ethernet cable or an Ethernet cro...

Страница 204: ...faults This sets the router s IP address to 192 168 1 1 Make sure that Java JavaScript or ActiveX is enabled in your browser If you are using Internet Explorer click the Refresh button to be sure that...

Страница 205: ...uter by restarting your network For more information see Check the Internet Connection Status View Details and Release and Renew the Connection on page 136 If your router is still unable to obtain an...

Страница 206: ...hoot Internet Browsing If your router can obtain an IP address but your computer is unable to load any web pages from the Internet it might be for the following reasons The traffic meter is enabled an...

Страница 207: ...f the router and computer or mobile device must match exactly The default SSID and password are on the router label Does the computer or mobile device that you are using find your WiFi network If not...

Страница 208: ...er to a remote device 1 From the Windows toolbar click the Start button and select Run 2 In the Windows Run window type ping n 10 IP address where IP address is the IP address of a remote device such...

Страница 209: ...by the IP address of the router as in this example ping www routerlogin net 3 Click the OK button You see a message like this one Pinging IP address with 32 bytes of data If the path is working you se...

Страница 210: ...Verify that the IP address for your router and your computer are correct and that the addresses are on the same subnet User Manual 210 Troubleshooting XR500 Nighthawk Pro Gaming Router...

Страница 211: ...A Supplemental Information This appendix includes technical information about your router The appendix contains the following sections Factory Settings Technical Specifications 211...

Страница 212: ...ensitive password Login password case sensitive Use default hardware address WAN MAC address Internet connection 1500 WAN MTU size Autosensing Port speed 192 168 1 1 LAN IP address Local network LAN 2...

Страница 213: ...annel 2 4 GHz Up to 800 Mbps 5 GHz Up to 1773 Mbps Operating mode 2347 CTS RTS threshold Automatic Preamble mode 100 Transmit power control Disabled WiFi communication Guest WiFi network Enabled Broad...

Страница 214: ...idity noncondensing Operating humidity FCC Part 15 Class B EN 55022 CISPR 22 Class B C Tick N10947 Electromagnetic emissions Four RJ 45 ports supporting 10BASE T 100BASE TX and 1000BASE T LAN One RJ 4...

Страница 215: ...K WPA WPA2 mixed mode WPA WPA2 Enterprise and WEP 802 11 security 1 Maximum wireless signal rate derived from IEEE Standard 802 11 specifications Actual throughput can vary Network conditions and envi...

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