run that software after installing your router. If you use Internet Explorer select Tools
> Internet Options, click the Connections tab, and select the Never dial a
connection. Other browsers provide similar options.
Changes are not saved
If the router does not save the changes that you make in the router web interface, do
the following:
•
When entering configuration settings, always click the Apply button before moving
to another page or tab, or your changes are lost.
•
Click the Refresh or Reload button in the web browser. It is possible that the changes
occurred, but the old settings might be in the web browser’s cache.
Troubleshoot WiFi Connectivity
If you are experiencing trouble connecting to the router over WiFi, try to isolate the
problem:
•
Be sure that the WiFi settings in your computer or mobile device and router match
exactly. For a computer or mobile device that is connected over WiFi, the WiFi
network name (SSID) and WiFi security settings of the router and computer or mobile
device must match exactly. The default SSID and password are on the router label.
•
Does the computer or mobile device that you are using find your WiFi network?
If not, check the WiFi LED on the front of the router. If it is off, you can press the WiFi
On/Off button on the router to turn the router WiFi radios back on and check to see
if the standard LED settings were changed (see Turn the LEDs On or Off Using the
LED On/Off Switch on page 18 or Disable or Enable LED Blinking or Turn Off LEDs
on page 139).
•
If you disabled the router’s SSID broadcast, then your WiFi network is hidden and
does not display in your WiFi client’s scanning list (see Specify Basic WiFi Settings
on page 101). By default, SSID broadcast is enabled.
•
Does your computer or mobile device support the security that you are using for
your WiFi network (WPA or WPA2)?
•
If you want to view the WiFi settings for the router, use an Ethernet cable to connect
a computer to a LAN port on the router. Then log in to the router, select System
Information, and locate the Wireless Status pane.
User Manual
207
Troubleshooting
XR500 Nighthawk Pro Gaming Router
