Appendix A. Troubleshooting
|
137
A
A.
Troubleshooting
Diagnosing and solving problems
This appendix provides information about troubleshooting your N300 Wireless Dual Band
ADSL2+ Modem Router DGND3300v2. After each problem description, instructions are
provided to help you diagnose and solve the problem. As a first step, review the Quick Tips.
Tip:
NETGEAR provides helpful articles, documentation, and the latest
firmware updates at
http://www.netgear.com/support
.
This chapter includes the following sections:
• Quick Tips
on page
137
• Troubleshooting with the LEDs
on page
138
• Cannot Access the N300 Wireless Modem Router Menu
on page
140
• Cannot Access the Internet
on page
141
• Troubleshooting a Network Using the Ping Utility
on page
142
• Problems with Date and Time
on page
144
• Wireless Connectivity
on page
145
• Viewing Available Networks
on page
145
Quick Tips
This section describes tips for troubleshooting some common problems.
Recommendation
Instructions
You can turn off the dome lights for the N300
wireless modem router.
Tap the dome to turn off the lights. These lights identify the
activity of the eight internal antennas, flashing to show which
combination of antennas is receiving the strongest signals.
Be sure to restart your network in this
sequence.
1. Unplug the N300 wireless modem router.
1. Turn off the computers.
2. Plug in the N300 wireless modem router. Wait 1 minute.
3. Turn on the computers.