2-Port Gateway User’s Guide
75
APPENDICES
Appendix A – Troubleshooting
Common mechanical installation
problems
If there appears to be a malfunction, first check all
cables and connections. If these appear to be in
order, see the following table for specific troubles
and solutions.
Symptom
Possible
Cause
Corrective
Action
Power source
switched off
Switch power
source ON
Faulty power cable
Check/replace
power cable
Faulty power
source
Check/correct input
power
Power LED off
Faulty internal
power supply
Contact your
distributor
Faulty console
terminal
Check/replace
terminal
Faulty cabling to
terminal
Check/replace
cable
No initialization
response from 2-
Port Gateway
Faulty 2-Port
Gateway
Contact your
distributor
Overheating
Check ventilation
Unit shuts off after
operating for
some time
Faulty 2-Port
Gateway
Contact your
distributor
Console fault
Reset/replace
console
Software error
Repeat power-up
procedure
Web Management
Tool or Console
page display
freezes
Faulty 2-Port
Gateway
Contact your
distributor
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