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2-Port Gateway User’s Guide

Appendix B – Technical Support

If you are experiencing a technical problem, please
refer to

Appendix A, Troubleshooting

, in this Guide.

If the problem remains unresolved, please contact

your reseller for assistance.

Do not attempt to disassemble the 2-

Port Gateway. There are no user-

serviceable parts inside the unit.

Содержание 2-Port Gateway

Страница 1: ...2 Port Gateway User s Guide...

Страница 2: ...al is furnished for informational use only and Net2Phone assumes no responsibility for any errors or inaccuracies that may appear herein Any Net2Phone services provided through this equipment are not...

Страница 3: ...Your PC 12 3 CONFIGURING YOUR 2 PORT GATEWAY 15 OVERVIEW 15 WAN CONFIGURATION 16 Using DHCP Addressing 16 Using Static IP Addressing 17 Setting up Point to Point Protocol over Ethernet PPPoE 20 OPTION...

Страница 4: ...3 Ethernet Statistics 54 DSP Statistics 57 Tcid Configuration 59 DEVICE INFORMATION PAGE 63 UPDATE FIRMWARE PAGE 65 SAVE CHANGES PAGE 65 RESET PAGE 67 RESTART GATEWAY PAGE 67 5 PLACING AND RECEIVING C...

Страница 5: ...ork connection problems 76 Common configuration problems 77 Common Internet connectivity problems 77 Problems using the 2 Port Gateway 78 APPENDIX B TECHNICAL SUPPORT 79 APPENDIX C SYSTEM SPECIFICATI...

Страница 6: ......

Страница 7: ...VoIP It then uses the LAN s broadband connection to send calls over the Internet via Net2Phone s service platform Since Net2Phone calls bypass most of the Public Switched Telephone Network PSTN the re...

Страница 8: ...hone connections for simultaneous outgoing calls Silence Suppression to reduce bandwidth consumption Dynamic Host Configuration Protocol DHCP or Static IP address assignment Comfort Noise generation f...

Страница 9: ...nected to the 2 Port Gateway 2 Port Gateway Hardware Overview The following graphics detail the front and back panels of the 2 Port Gateway 2 Port Gateway Front Panel Power LED Indicates when power is...

Страница 10: ...N 10 100M The 10Mbits indicator lights up when the 2 Port Gateway makes a successful Ethernet LAN connection The 100Mbits indicator lights up when 100Mbits is reached over a LAN connection Ethernet LA...

Страница 11: ...ts your broadband modem or DSL line to your 2 Port Gateway LAN Input Port The LAN jack that connects the 2 Port Gateway to your peripheral hardware devices PC Hub etc Phone Port 1 Jack Enables you to...

Страница 12: ...2 Port Gateway User s Guide 6...

Страница 13: ...Gateway Hardware Requirements To use the 2 Port Gateway you will need One A C power adapter included A broadband Internet connection such as a DSL or cable modem a T1 line etc One Net2Phone multi user...

Страница 14: ...r describes how to set up the 2 Port Gateway to perform both functions You will perform the following basic high level steps which are outlined in more detail starting on page 10 1 Install the 2 Port...

Страница 15: ...you configure the 2 Port Gateway based on your broadband WAN setup Note If you are planning on using the 2 Port Gateway as a router to connect multiple PCs and or IP devices then you will connect the...

Страница 16: ...figure on the next page to your broadband DSL cable modem or existing LAN broadband connection i e office network via an RJ 45 cable 2 Connect the LAN port on the 2 Port Gateway to your computer or a...

Страница 17: ...Placing and Receiving Calls 5 Connect the AC Adapter cord to the back of the 2 Port Gateway and plug in the power cord Your cable connections should now resemble the diagram on page 9 6 Reboot your P...

Страница 18: ...t all of your cabling is properly connected If all of the connections are secure then you need to obtain an IP address for your PC using MS DOS see below Obtaining an IP Address for Your PC After rebo...

Страница 19: ...window The Run window opens 3 Type COMMAND in the Open field and click the OK button The DOS prompt window displays Note If COMMAND does not work try typing CMD 4 From the DOS C prompt type ipconfig...

Страница 20: ...e 2 Port Gateway The IP address will start with 192 168 100 XXX Once you have obtained an IP address for the PC from the device you are ready to begin configuring the 2 Port Gateway using the Web Mana...

Страница 21: ...ing the Web browser on your PC Your PC must be connected to the LAN port of the 2 Port Gateway or a hub connected to that same port and your PC must have been rebooted For complete details on the Web...

Страница 22: ...onfiguration Protocol for obtaining IP address parameters If your WAN is using DHCP the 2 Port Gateway s IP address parameters were configured automatically when you connected it to your broadband ser...

Страница 23: ...addresses instead of DHCP If your WAN uses static IP addressing then you must disable the 2 Port Gateway s default DHCP setting and then enter your static IP address parameters To disable DHCP and en...

Страница 24: ...ick the Enter button NOTE The default user name is admin and the default password is n2p Remember that both the user name and password are case sensitive You are now logged into the Web Management Too...

Страница 25: ...o Specify an IP Address This disables DHCP and allows you to enter the static IP address parameters assigned by your broadband service provider 7 Enter the IP address assigned to the device in the IP...

Страница 26: ...mon broadband medium such as a single DSL line wireless connection or cable modem Some broadband service providers use PPPoE to establish communications with an end user Check with your broadband serv...

Страница 27: ...ds and plugging the power cord back in 9 Log back in to the Web Management Tool 10 Click WAN Configuration 11 At the bottom of the WAN Configuration page click the Connect button to connect to the PPP...

Страница 28: ...IP addressing or you can assign up to 253 static IP addresses Using DHCP Addressing The default behavior for the 2 Port Gateway s LAN feature is to use DHCP addressing to automatically assign an IP ad...

Страница 29: ...r 2 Port Gateway enter it in the Starting IP Address fields and the corresponding subnet mask Netmask associated with the IP address 6 Click the Save button 7 The 2 Port Gateway should prompt you to r...

Страница 30: ...t Gateway can assign up to 253 static IP addresses to PCs devices connected to the 2 Port Gateway To change your LAN settings when using static IP addressing 1 Log in to the 2 Port Gateway s Web Manag...

Страница 31: ...d prompt you to reboot the device If not reboot the 2 Port Gateway by unplugging the power cord from the back of the 2 Port Gateway waiting three seconds and plugging the power cord back in 7 For each...

Страница 32: ...PIN You can enter the same Net2Phone account number and PIN for both phone ports if you want both ports to share the same multi use account You can also use two separate accounts in the 2 Port Gatewa...

Страница 33: ...d 5 Enter your PIN in the PIN field 6 If you have a second account number enter it in the Account 2 field 7 Enter the PIN for the second account in the PIN field 8 If you expect to receive incoming ca...

Страница 34: ...cting to the Internet Once your WAN configuration has been set and the 2 Port Gateway has been rebooted your 2 Port Gateway your PC and any other connected devices should have Internet connectivity If...

Страница 35: ...un window opens c Type COMMAND in the Open field and click the OK button The DOS prompt window displays d From the DOS C prompt type ipconfig and press the Enter key The command window opens Note If C...

Страница 36: ...IP address displayed should be 192 168 100 xx 4 Try rebooting the DSL cable modem to which the 2 Port Gateway is connected to reset the IP address for the 2 Port Gateway 5 Contact your network adminis...

Страница 37: ...eway and describes all fields available on every configuration page in the Web Management Tool Each configuration page is accessible by logging into the 2 Port Gateway from your PC s Web browser and c...

Страница 38: ...name and password in the text boxes provided and click the Enter button NOTE The default user name is admin and the default password is n2p Remember that both the user name and password are case sensi...

Страница 39: ...tion page click on a menu folder which displays a list of configuration menu items Then click on the specific configuration item For example click the Configure Gateway Settings folder in the left fra...

Страница 40: ...ttings Allows you to configure telephone settings and local server settings Monitor Gateway Displays various statistics pages Device Configuration Allows you to change general device configuration set...

Страница 41: ...gure WAN IP addresses and PPPoE LAN Configuration Allows you to configure your LAN and Gateway IP address and LAN settings Net2Phone Configuration Allows you to configure your Net2Phone account number...

Страница 42: ...e your WAN and PPPoE settings as well as the Machine Address Cloning MAC address From this page you can enter the following information MAC Address Displays the 2 Port Gateway s default MAC address WA...

Страница 43: ...Name Allows you to enter a host name if needed MAC Cloning Allows you to change your Machine Address Cloning MAC address If your broadband service provider has strict connection security and you need...

Страница 44: ...Confirm Password Allows you to re enter your PPPoE password WAN Current Settings IP Address Displays the current IP address Subnet Mask Displays the current subnet mask address Default Gateway Displa...

Страница 45: ...PPPoE please refer to Setting up Point to Point Protocol over Ethernet PPPoE in Section 3 LAN Configuration Page The LAN Configuration page allows you to enter and save your LAN IP Address and LAN Ne...

Страница 46: ...dress of the 2 Port Gateway Dynamic IP Address State Allows you to change the state of the LAN IP Address connection Enabled the 2 Port Gateway will automatically assign an IP address Netmask gateway...

Страница 47: ...to edit it Default Gateway Shows the default starting Gateway address and allows you to edit it DNS Server IP Shows the default starting DNS Server IP address and allows you to edit it Windows Interne...

Страница 48: ...ou can enter the same Net2Phone account number and PIN in both the Account 1 and Account 2 sections If you would prefer to use two separate accounts you can enter the information for the first account...

Страница 49: ...s both ports cannot accept incoming calls from other devices at the same time if they are sharing the same account number Account 1 Account 2 Allows you to enter your Net2Phone account number s PIN Al...

Страница 50: ...P port See Configuring Firewall Ports below for more information Configuring Firewall Ports The Net2Phone Configuration page also allows you to configure TCP ports UDP ports and doorman information Th...

Страница 51: ...eway Settings folder 3 Click the Net2Phone Configuration menu item 4 Enter the Doorman Port IP and the Port Number in the fields provided In the event that the default doorman port becomes blocked bet...

Страница 52: ...to be used on the 2 Port Gateway Default UDP Port 1 6000 UDP Port 2 6060 7 Click the Save button to save the changes made to the Net2Phone Configuration page 8 The 2 Port Gateway should prompt you to...

Страница 53: ...iguration page allows you to change your password To change your password 1 Enter your current password in the Old Password field 2 Enter your new password in the New Password field 3 Re enter your ne...

Страница 54: ...ou to configure the receiving and transmission gain as well as the disconnected signaling parameters SNMP Trap Configuration Allows you to configure the Trap Manager IP Address the Community Name and...

Страница 55: ...gnaling parameters Receive Gain The receive gain of the device 14 to 14 dB Transmission Gain The transmit gain of the device 14 to 14 dB CPC Wait The amount of wait time in milliseconds CPC Duration T...

Страница 56: ...o configure the following fields Trap Manager IP Address The IP address of the trap receiving station Community Name A user defined SNMP community name SNMP AuthTrap Enables or disables the SNMP trap...

Страница 57: ...he Local Server Configuration page allows you to edit the local server configuration parameters You can enable or disable them by clicking the Edit tab and changing the state of the Local Server Confi...

Страница 58: ...CP or UDP protocol port number for the particular protocol packet you wish to redirect Local Port Allows you to select the port number used by the designated host on the LAN or a well known port Serve...

Страница 59: ...ections Ethernet Statistics Allows you to view the Ethernet statistics for your LAN WAN connection DSP Statistics Allows you to view the statistics for the DSP Servers by Tcid port setting Tcid Config...

Страница 60: ...AN WAN connection The Ethernet Statistics page includes Rx Packets The total number of packets received by the device Rx Bytes The total number of bytes contained in packets received by the device Rx...

Страница 61: ...The number of packets received that failed the CRC checksum test Rx Overrun Packets The number of packets received that exceed the 1518 octet maximum length imposed on Ethernet packets Overrun packets...

Страница 62: ...ssion Limit The number of times the device can retransmit packets Tx Underrun Packets This counter shows the number of runt packets transmitted by the device that are less than the allowed 64 octet mi...

Страница 63: ...istics page allows you to view the statistics for the DSP Servers by Tcid port setting These statistics include Rx Voice Packets The total number of voice packets received by the device Rx Octets The...

Страница 64: ...ed voice packets Tx Octets The number of transmitted octets Tx Silence Suppressed Frames The number of transmitted silence suppressed frame packets Tx Grant Sync Dropped Frames The number of transmitt...

Страница 65: ...ost enhanced packets Missing Core Packets The number of missing core packets Pkts Lost by Network The number of packets lost by the network Tcid Configuration The Tcid Configuration page allows you to...

Страница 66: ...hony Interface Configuration Gain Rx Tx The receiving and transmitting volume gain Idle Noise Level The idle noise level in decibels Signaling Protocol Displays the configured signaling protocol FXS L...

Страница 67: ...he CPC wait duration Ring ID Displays the Ring ID number Caller ID Generation Displays whether Caller ID generation is on or off Dial Out Parameters Out Wait Displays the out wait time Out Type Displa...

Страница 68: ...ellation output parameter V 18A Tone Detect Parameters Hangover Displays the V 18A tone detect hangover number Threshold Displays the V 18A tone detect threshold number Fraction Displays the V 18A ton...

Страница 69: ...onds Service Class Displays the service class Default Digit Map Displays the default digital map Default Event List Displays the default event list Entity to be Notified Displays the Web address for t...

Страница 70: ...er Serial Number The 2 Port Gateway serial number Firmware Version The current firmware version installed on the 2 Port Gateway Country Code The country code associated with the 2 Port Gateway Web Por...

Страница 71: ...ge this address unless instructed to do so by technical support In the event that you need to upload new firmware from a local server 1 Enter the Server IP address in the TFTP Server Address field 2 C...

Страница 72: ...V RAM they will become the default settings for the 2 Port Gateway and they will be used every time the device is powered on reset or rebooted The only exception to this is a factory reset which will...

Страница 73: ...presets Click the Reset To Factory Default button to perform the reset Caution This will reset any IP configurations and account information you have saved into the 2 Port Gateway Restart Gateway Pag...

Страница 74: ...eway User s Guide 68 Note If you make changes to the settings on any of the Web Management Tool pages click Save Changes before restarting the 2 Port Gateway Otherwise the changes will be lost after t...

Страница 75: ...d other Net2Phone devices This section offers instructions on placing and receiving different types of calls with the 2 Port Gateway Note You must have Internet connectivity to place and receive calls...

Страница 76: ...dialing to begin the call Four seconds is the default wait time before the 2 Port Gateway will place a call this time value can be changed on the Net2Phone Configuration page in the Web Management Too...

Страница 77: ...anagement Tool Note If you try to place a call and get a fast busy signal it means the call could not be completed due to one of a variety of reasons listed below an unauthorized number was dialed the...

Страница 78: ...evice of the person you want to call 3 When you have finished your call simply hang up your telephone handset For example if you are using a telephone connected to a 2 Port Gateway in New York City to...

Страница 79: ...set up your PSTN Life Line 1 Access the Device Information page in the Web Management Tool to confirm that the PSTN Life Line Status is disabled 2 Connect an RJ 11 cable from your 2 Port Gateway PSTN...

Страница 80: ...d allowing you to place both Internet based and regular PSTN based calls Enabling the PSTN Life Line Status would restrict your telephone to regular PSTN based calls ONLY To access a regular PSTN tele...

Страница 81: ...cable Faulty power source Check correct input power Power LED off Faulty internal power supply Contact your distributor Faulty console terminal Check replace terminal Faulty cabling to terminal Check...

Страница 82: ...Make sure your RJ 45 LAN cable is securely connected to both the 2 Port Gateway and to the LAN hub or router Make sure that all network ports routers or hubs are live When I enter a static IP Address...

Страница 83: ...oblems I set up my WAN configuration and rebooted my 2 Port Gateway but I m unable to connect to the Internet If you do not have Internet connectivity try the following 1 Verify that all cables are co...

Страница 84: ...he 2 Port Gateway When I attempt to call into my 2 Port Gateway from another unit via 72 I get a busy signal Make sure the account number you are calling from is valid and has a correct PIN Make sure...

Страница 85: ...experiencing a technical problem please refer to Appendix A Troubleshooting in this Guide If the problem remains unresolved please contact your reseller for assistance Do not attempt to disassemble t...

Страница 86: ...nalog voice port one LAN link indicator one LAN data receive indicator VoIP protocol Net2Phone proprietary protocol Voice processing capabilities compression decompression QoS related capabilities G 7...

Страница 87: ...Operation temperature 0 50 o C Storage temperature 40 85o C Operation humidity 5 95 NOTE non condensing Noise level 15 dB 1 m Ringer Equiv No 0 5B LED Meaning LED Meaning ALM Alarm OPR Operational LIN...

Страница 88: ...interference and 2 this device must accept any interference received including interference that may cause undesired operation For 2 Port Gateway FCC Declaration of Conformity Productname 2 Port Gatew...

Страница 89: ...ications not expressly approved by the manufacturer could void the user s authority to operate the equipment Use with an approved telephone set Party responsible for product compliance Net2Phone Inc 5...

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