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F A U LT
T R O U B L E S H O O T I N G M E A S U R E S
The system cannot be swit-
ched on (no indication in the
LCD)
• Remove the battery from the holder, reinsert it and plug it in again
if necessary.
• Check the plugs, contact surfaces and contacts on the LCD and
battery for contamination. Water and particles could accumulate
and remain stubbornly adhered especially during the positioning of
the charger socket on the bottom bracket.
• Press the battery button so that the LEDs light up.
The battery cannot be char-
ged
• Carefully check the battery charger plug and the battery socket for
deposits.
• The battery cannot be charged if the ambient temperature/battery
temperature is < 0 °C or > 50 °C. Always charge the battery at room
temperature.
• Refer to the charging instructions, especially the fault codes, in the
battery charger's user manual.
• A fault is indicated if the middle LED of the battery flashes after the
battery charger is plugged in. Press the Info button on the battery.
If LEDs 2 and 4 light up, an overtemperature has occurred and the
battery cannot be charged until its temperature drops. The battery
can remain on the battery charger, charging commences when the
battery has cooled down to charging temperature. It is safe to leave
the battery in the battery charger during this period.
No motor assistance (LCD in
operation, motor assistance
not available)
• Remove the battery from the holder and reinsert it. If necessary, re-
connect the plug.
• Fully charge the battery once.
• Turn the LCD down from the holder dock, wait about 1 minute, and
then switch the system on again.
• Check that all plugs are seated correctly and check all cables for
cable breakage, e.g. due to severe kinking.
• Does a fault indication appear on the LCD? If yes, please consult
your specialist dealer if necessary.
• Ask your specialist dealer check which assistance levels have been
stored in the neoDiagnostics software tool.
• Check the setting of the assistance levels via your neodrives app
F A U LT
T R O U B L E S H O O T I N G M E A S U R E S
Recuperation does not
work
• Is the battery's state of charge > 90 %? The recuperation only functi-
ons if the battery's state of charge ≤ 90 %.
• Is the current speed less than 6 km/h? Below 6 km/h, recuperation is
automatically deactivated.
• Is the current speed more than 75 km/h? No further recuperation
takes place above 75 km/h.
• If the battery exceeds the maximum charging temperature of 50 °C,
the battery's charging function will be switched off and no further
recuperation takes place. This function is enabled again as soon as
the battery temperature falls below this charging temperature.
• Is the ambient temperature < 0 °C? The battery cannot be charged
below a cell temperature of 0°C, which also means that recupera-
tion is not possible.
The motor does not
deliver full power
• The motor may be in the high temperature range. Let the S-Pedelec
cool down for about 10 minutes (in the shade) and then resume the
ride.
• As the battery voltage decreases, the performance and also the top
speed drop slightly. When the battery is almost flat, the maximum
speed may be 2-3 km/h below the level when riding with a fully
charged battery.
Range appears
too short
The range depends on:
• Driving profile
• Assistance mode
• Tyre pressure
• Riding style
• Personal fitness level
• Total weight
• Outside temperature
• Battery capacity
• The distance selected
• Smartphone charging via LCD
If just one of these factors is not optimal, the range can be significant-
ly less. Example: At an outdoor temperature of 0°C, the range can be
reduced by 30-40%.
Battery key lost
Order a new key: We recommend that you note the key number on
the sales or purchase receipt and store the enclosed security key in a
safe place. You can use this number to reorder a replacement key if
lost. Different keys and cylinders are installed according to the bike
manufacturer and you will have to order replacements for these from
the manufacturer concerned (Abus or Axa). If you no longer have the
key number, the only option is to remove the lock. Contact your spe-
cialist dealer for more information.
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0 6 . 5 | FAULT SYMPTOMS AND
POSSIBLE MEASURES
