Program No.
Program Name / Description
41-11-04
VRS Delay Announcement – 2nd Delay Message Number
For each ACD group (1~8), set the 2nd Delay Message Number (01~101).
41-11-05
VRS Delay Announcement – 2nd Waiting Message Sending Count
For each ACD group (1~8), determine how many times the 2nd Announcement Message will be
played to a caller in queue for modes 8 and 9 (0~255).
41-11-07
VRS Delay Announcement – ACD Forced Disconnect Time After 2nd Message
For each ACD group (1~8), assign how long the system should wait after the end of the 2nd An-
nouncement Message before disconnecting the call (0~64800).
41-11-08
VRS Delay Announcement – Queue Depth Announcement
For each ACD Group (1~8), use (0) to disable the Queue Depth Announcements, (1) after the 1st
Delay Announcement only, (2) after the 2nd Delay Announcement only, or (3) after both the 1st and
2nd.
With InMail set as the announcement source:
Program No.
Program Name / Description
41-19-01
ACD Voice Mail Delay Announcement – Delay Message Start Time
For each ACD Group (1~8), set how long the system waits before playing the first Delay Announce-
ment (0~64800 seconds).
41-19-04
ACD Voice Mail Delay Announcement – Mailbox Number for 2nd Announcement Message
For each ACD Group (1~8), set the mailbox number to be used for the 2nd Delay Announcement.
41-19-05
ACD Voice Mail Delay Announcement – 2nd Delay Message Sending Count
For each ACD Group (1~8), determine how many times the 2nd Delay Message is played to the call-
er (0~255).
41-19-07
ACD Voice Mail Delay Announcement – ACD Forced Disconnect Time After 2nd Announce-
ment
For each ACD Group (1~8), assign how long the system should wait after the end of the 2nd An-
nouncement Message before disconnecting the call (0~64800 seconds).
41-19-08
ACD Voice Mail Delay Announcement – Delay Message Interval Time
For each ACD Group (1~8), set the timer for the interval between the Delayed Messages (0~64800
seconds).
2
5
The 2nd
announcement
is played.
When a call
rings in, these
timers start.
Overflow occurs
(mode 9 only).
41-11-05
(VRS)
41-19-05
(InMail)
22-01-11
(VRS)
41-19-08
(InMail)
41-08-04
1
41-11-01
(VRS)
41-19-01
(InMail)
3
4
The 2nd
announcement
may repeat based
on 41-11-05 or
41-19-05.
The call disconnects
once the timer expires
(unless set to 0).
41-11-07
(VRS)
41-19-07
(InMail)
SL2100
ISSUE 1.0
3-20
Overflow Options
O
Содержание UNIVERGE SL2100
Страница 1: ...ACD Installation Manual GVT 010790 301 00 NA ISSUE 1 0 ...
Страница 22: ...MEMO SL2100 ISSUE 1 0 2 14 Setting Up ACD for the First Time ...
Страница 48: ...Related Features Off Duty Mode Operation None SL2100 ISSUE 1 0 3 26 Queue Status Display Q ...
Страница 120: ...Feature Cross Reference Automatic Call Distribution ACD SL2100 ISSUE 1 0 4 54 Program 41 ACD Setup Program 41 ...
Страница 132: ...Feature Cross Reference Traffic Reports SL2100 ISSUE 1 0 4 66 Program 90 Maintenance Program Program 90 ...
Страница 134: ...MEMO SL2100 ISSUE 1 0 4 68 Program 90 Maintenance Program Program 90 ...
Страница 135: ...MEMO ISSUE 1 0 SL2100 ACD Installation Manual 4 69 ...
Страница 136: ...ACD Installation Manual NEC Corporation ISSUE 1 0 ...