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7-1

SVP Server Installation, Setup, & Maintenance Manual - Revision 1

Troubleshooting via System Status
Menu

This chapter describes how to troubleshoot errors using the System

Status Menu which can be opened from the main menu window of the

SVP Server.

Chapter Topics

• Troubleshooting Errors
• Error Status Window
• Network Status
• Software Version

Troubleshooting Errors

Information about system alarms and network status displays on

various windows and can be accessed through the System Status Menu

window. Use the following steps to troubleshoot errors.

Step 1

Open a Telnet session or a terminal emulation program that is

preconfigured for SVP Server and e

nter the default login:

admin

and default password:

admin

. The System Status menu displays

(Figure 4-1 on page 4-2)

Step 2

Select

System Status

and press

ENTER

. The System Status Menu

window displays

(Figure 7-1)

REFERENCE

Refer to

“Connecting to the SVP Server” on page 4-1

and

“The System

Menu” on page 4-3

for additional information about connecting to the SVP Server

and navigating to the System Status Menu.

Содержание SVP SERVER -

Страница 1: ...SVP Server Installation Setup and Maintenance Manual July 2005 Revision 1 Doc No NEC 9120 NEC Business Solutions Ltd ...

Страница 2: ......

Страница 3: ...rmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be requi...

Страница 4: ...these general precautions while installing telephone equipment Never install telephone wiring during a lightning storm Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface Use caution when installing or modifying telephon...

Страница 5: ...uality of Service 2 1 Multiple SVP Servers 2 2 The Timing Function 2 2 SVP Server Capacity 2 3 System Diagram 2 5 System Components 2 6 SVP Server Front Panel 2 8 Installing the SVP Server 3 1 Customer Required Material 3 1 Locate the SVP Server 3 1 Mounting and Connecting the SVP Server 3 2 Mounting the SVP Server to Rack 3 2 Mounting the SVP Server to Wall 3 3 Connecting SVP Server to LAN 3 3 Co...

Страница 6: ...All 4 6 SVP Server Configuration 4 6 IP System Configuration 4 8 160 Series 4 8 170 Series 4 9 Change Password 4 11 Swapping Adding Deleting SVP Servers 5 1 IP System 5 1 Adding a SVP Server 5 1 Removing a SVP Server 5 1 Changing the Master SVP Server 5 2 UNIVERGE WL System Telephony Gateway 5 2 Software Maintenance 6 1 Overview 6 1 Software Updates 6 1 Troubleshooting via System Status Menu 7 1 T...

Страница 7: ...Contents iii SVP Server Installation Setup Maintenance Manual Revision 1 Network Status 7 3 Software Version 7 5 Index Index 1 ...

Страница 8: ...iv Contents SVP Server Installation Setup Maintenance Manual Revision 1 ...

Страница 9: ... 3 SVP Server Front Panel 2 9 4 1 Netlink SVP II System Menu window 4 2 4 2 Network Configuration window 4 4 4 3 Configuration window 4 7 4 4 160 Series SVP II Configuration window 4 8 4 5 170 Series SVP II Configuration window 4 10 4 6 Change Password window 4 12 7 1 System Status Menu window 7 2 7 2 Network Status window 7 3 7 3 Software Version Numbers window 7 5 ...

Страница 10: ...vi Figures SVP Server Installation Setup Maintenance Manual Revision 1 ...

Страница 11: ... 3 IP SVP Server Capacity multiple environment 2 4 2 4 SVP Server Front Panel Features 2 9 3 1 Customer Requirements for SVP Server 3 1 3 2 Equipment Requirements rack mount 3 2 4 1 VT 100 terminal configuration 4 2 4 2 System Menu window elements 4 3 4 3 160 Series Software 4 8 4 4 170 Series Software 4 9 7 1 Active Alarms on the Error Status window 7 2 7 2 Network Status window Troubleshooting I...

Страница 12: ...viii Tables SVP Server Installation Setup Maintenance Manual Revision 1 ...

Страница 13: ... simple to use There are examples of the windows with step by step instructions for the procedures you need to perform How this Guide is Organized Chapter 1 Introduction This chapter outlines how to use the manual including the organization chapter layout and conventions used in the SVP Server Installation Setup and Maintenance Manual Chapter 2 SVP Server Overview This chapter describes multiple S...

Страница 14: ... Field names Button names Drop down list names Commands keywords or other user input Enter the ID in the Name field Click Save Select the names from the Admin s drop down list Enter login admin at the command prompt Capitalized Menu names Window names Dialog box names From the File menu choose Save From the Directory window select Edit Modify Click OK to save and close the Account Properties dialo...

Страница 15: ... action or event Important Emphasizes a MUST read statement Note Used to point out special details that you must know or actions that you must take relevant to your current actions Tip Describes time saving ideas and other useful information for completing procedures Reference Indicates a reference to another related document When you see It means Example NOTE The UNIVERGE WL System SVP Server and...

Страница 16: ...1 4 Introduction SVP Server Installation Setup Maintenance Manual Revision 1 ...

Страница 17: ...ed to and from an IP telephony server or gateway Preference is given to voice packets over data packets on the wireless medium increasing the probability that all voice packets are transmitted efficiently and with minimum delay SVP Server is fully compliant with the IEEE 802 11 and 802 11b standards SVP Server is required for QoS because the current IEEE 802 11b wireless LAN standard provides no m...

Страница 18: ...there is no master server The Timing Function In the UNIVERGE WL System Telephony Gateway environment SVP Servers provide the timing function for active calls In multiple SVP Server environments the active calls are distributed across the SVP Servers In the IP PBX environment SVP Servers provide both the connection or gateway to the IP PBX for the Wireless Telephones and the timing function for ac...

Страница 19: ... Telephony Gateway resulting in a check out check in sequence If the Wireless Telephone was in a call the audio will be lost and the call will be dropped SVP Server Capacity The SVP Server requires a CAT 5 cable connection between its network port and the Ethernet switch The SVP Server auto negotiates to the type of port on the Ethernet switch and supports 10Base T 100Base T full duplex and half d...

Страница 20: ...mited by the eight simultaneous calls supported by each Telephony Gateway This note only applies when there are 3 SVP Servers and 320 total calls SVPServers Calls per server Total Calls Erlangs WTs 10 use WTs 15 use WTs 20 use 1 80 80 65 500 433 325 2 64 128 111 1000 740 555 3 60 180 160 1500 1067 800 4 58 232 211 2000 1407 1055 5 57 285 262 2500 1747 1310 6 56 336 312 3000 2080 1560 7 56 392 367 ...

Страница 21: ...en the user moves out of range In order to resume functionality in the new subnet area the user must power cycle the Wireless Telephone Once the Wireless Telephone achieves communication within the new subnet normal functionality will return Subnets are not recommended in Telephony Gateway environments System Diagram Figure 2 1 shows the SVP Server residing on a network with an IP telephony server...

Страница 22: ...ss Telephones Telephony Gateway Access Points Ethernet Switch Router SVP Server Administrative computer TFTP Server Administrative Computer SVP Server Ethernet Switch Telephony Gateway Telephony Gateway Telephony Gateway Telephony Gateway Telephony Gateway Demarc Block PBX Device supplied by NEC Business Solutions Ltd CAT 5 cable 25 pair cable Multiple phone cables Phone cable access point access ...

Страница 23: ...phone equipment room Each Telephony Gateway supports up to 16 telephone lines and Wireless Telephones Up to 40 Telephony Gateways can be connected to the LAN to support additional telephone lines If five or more Telephony Gateways are connected to the LAN a SVP Server must be installed to handle the increased call volume Access Points Access points AP provide the connection between the wired Ether...

Страница 24: ... a maximum of 640 telephone lines and 120 simultaneous Wireless Telephone calls SVP Server is the NEC Business Solutions quality of service QoS mechanism that is implemented in the Wireless Telephone and AP to enhance voice quality over the wireless network SVP Server gives preference to voice packets over data packets on the wireless medium increasing the probability that all voice packets are tr...

Страница 25: ... for system administration Link LEDs LNKOK Lit when there is a network connection ACT Lit if there is system activity COL Lit if there are network collisions NETWORK Connects to wired Ethernet LAN ERROR LED Lit when the system has detected an error STATUS LEDs Indicate system error messages and status 1 Heartbeat indicates gateway is running 2 Indicates active calls 3 4 5 Currently unused PWR powe...

Страница 26: ...2 10 SVP Server Overview SVP Server Installation Setup Maintenance Manual Revision 1 ...

Страница 27: ... by the customer Table 3 1 Customer Requirements for SVP Server Locate the SVP Server The SVP Server measures approximately 4 x 12 5 x 7 inches and weighs about five pounds The unit is designed to be wall mounted vertically or horizontally over plywood Equipment Requirements Power Outlet The outlet must accept the AC adapter provided by NEC Business Solutions Ltd Backboard space Plywood secured on...

Страница 28: ...ned for mounting equipment in a standard 19 inch rack Table 3 2 describes the equipment requirements Table 3 2 Equipment Requirements rack mount Mounting the SVP Server to Rack Use the following steps to rack mount the SVP Server Step 1 Remove the corner screws from the SVP Server Step 2 Screw the U shaped end round screw holes of the two mounting plates to the SVP Server Step 3 Screw the other en...

Страница 29: ...rt on the SVP Server to the connecting port on the Ethernet switch Connecting Power Use the following steps to connect the power Step 1 Connect the power plug from the AC adapter to the jack labeled PWR on the SVP Server Step 2 Plug the AC adapter into a 110VAC outlet to apply power to the SVP Server The system will cycle through diagnostic testing and the LEDs will blink for about one minute Step...

Страница 30: ...3 4 Installing the SVP Server SVP Server Installation Setup Maintenance Manual Revision 1 ...

Страница 31: ...uration SVP Server Configuration IP System Configuration Change Password Connecting to the SVP Server The initial connection to the SVP Server must be made via a serial connection to establish the SVP Server s IP address After the IP address is established connection to the SVP Server may be done via the network using Telnet It is recommended that the basic setup actions are completed while the se...

Страница 32: ...n to use when using a VT 100 terminal Table 4 1 VT 100 terminal configuration Step 3 Press ENTER to display the login window Step 4 Enter the default login admin and default password admin These are case sensitive The Netlink SVP II System Menu window displays Figure 4 1 Figure 4 1 Netlink SVP II System Menu window Options Required Entries Bits per second 9600 Data bits 8 Parity None Stop bits 1 F...

Страница 33: ...tep 2 At the prompt enter the default login admin and default password admin The System menu window displays Figure 4 1 on page 4 2 Table 4 2 describes on screen elements found in the System Menu window Table 4 2 System Menu window elements NOTE Telnet can only be used after the SVP Server s IP address is configured REFERENCE Refer to Connecting via the Serial Port on page 4 1 for more information...

Страница 34: ...guration options on the Network Configuration Menu Step 1 Select Network Configuration on the Netlink SVP II System Menu window Figure 4 1 on page 4 2 and press ENTER The Network Configuration window displays Figure 4 2 Figure 4 2 Network Configuration window Step 2 Enter the IP address of the SVP Server defined by your network administrator in the IP Address field Enter the complete address inclu...

Страница 35: ...Windows Name Services settings in the WINS servers field Consult your system administrator for the correct settings These can also be set to DHCP If the settings are set to DHCP the DHCP client in the SVP Server will attempt to automatically get the correct setting from the DHCP server The DHCP setting is only valid when the IP address is also acquired using DHCP Step 7 Enter the Workgroup setting...

Страница 36: ...endent administration of each SVP Server is desired the passwords may be set at initial configuration SVP Server Configuration The type of gateway you are using determines the mode of the SVP Server Select from either the Netlink or Netlink IP to interface with the Telephony Gateway or IP Telephony Server respectively The SVP II Configuration window Figure 4 3 is where the mode of SVP Server is se...

Страница 37: ...e normal operation Step 5 Maintenance Lock prevents any new calls from starting and is set automatically by the system to Y Yes after certain maintenance activities that require reset If an IP address is changed the system must be reset so a Y displays in the Maintenance Lock field Step 6 Optional Select the Reset System option if you want to be prompted to reset the SVP Server upon exiting this w...

Страница 38: ...ration 160 Series The 160 series software is the default software version that is shipped with the SVP Server Use this version of software when using a digital interface between the PBX and Telephony Gateway Ensure the latest revision is currently installed on the SVP Server as described in Chapter 7 Table 4 3 160 Series Software When Netlink IP is selected as the SVP II Mode the 160 Series versio...

Страница 39: ... 5 Optional Select the Reset System option if you want to be prompted to reset the SVP Server upon exiting this window Note that resetting the SVP Server will terminate any calls in progress 170 Series The 170 series software is required in NEC IP environment Ensure the latest version is installed on the SVP Server Check the version currently installed on the SVP Server as described in Chapter 7 T...

Страница 40: ...ied in an IP system Select one of the following identification options Statically configure the IP address of the master SVP Server in each of the SVP Servers Enter the IP address Statically configure the IP address of the master SVP Server in a DHCP server and configure each of the SVP Servers to get the information from the DHCP server Enter DHCP Statically configure the IP address of the master...

Страница 41: ...Lock The system automatically sets this option to Y Yes after certain maintenance activities that require reset such as changing the IP address Maintenance Lock prevents any new calls from starting Note that the administrator cannot change this option It is automatically set by the system Reset the system at exit to clear Maintenance Lock Reset System If this option is selected you will be prompte...

Страница 42: ...n and either select Set Password or press the S key to set the new password Password parameters More than four characters First character must be a letter Other characters may be numbers or letters No dashes spaces or punctuation marks etc alphanumeric only If you forget a password call the National Technical Assistance Center NTAC for assistance ...

Страница 43: ...alling functionality Adding a SVP Server In the IP PBX environment a new SVP Server is detected within two seconds of being added to the system booted configured connected When detected any Wireless Telephone not active in a call will immediately be forced to check out and check in again Any Wireless Telephone in a call will immediately switch to the SVP Server that should provide its timing funct...

Страница 44: ...ll interruption Be sure to reset all SVP Servers after the master has been replaced If the IP address of the master is changed it must be changed in all SVP Servers UNIVERGE WL System Telephony Gateway In a Telephony Gateway environment the addition of a SVP Server is detected as soon as the new SVP Server is running The new SVP Server immediately starts providing the timing function for the appro...

Страница 45: ...ss Solutions Ltd or its authorized dealer will provide information about software updates and how to obtain the software Example Downloading from a web site At startup the SVP Server uses TFTP to check the software version it is running against the version in the TFTP location If there is a discrepancy the SVP Server will download the version in the TFTP location Software Updates After software up...

Страница 46: ...e 4 3 on page 4 7 prior to updating the software Reset the SVP Server after the system is locked NOTE Note that locking the SVP Server will prevent new calls from starting All calls in progress will be terminated when the SVP Server is reset REFERENCE Refer to SVP Server Configuration on page 4 6 for more information about locking the SVP Server ...

Страница 47: ... various windows and can be accessed through the System Status Menu window Use the following steps to troubleshoot errors Step 1 Open a Telnet session or a terminal emulation program that is preconfigured for SVP Server and enter the default login admin and default password admin The System Status menu displays Figure 4 1 on page 4 2 Step 2 Select System Status and press ENTER The System Status Me...

Страница 48: ...ration of the components of the system Use this data to determine system function and to troubleshoot areas that may be experiencing trouble Error Status Window The Error Status window displays any alarms that indicate some system malfunction Some of these alarms are easily remedied and others require a call to the National Technical Assistance Center NTAC From the System Status Menu select Error ...

Страница 49: ...ork that can help troubleshoot network problems To open the Network Status window from the System Status menu Figure 7 1 select Network Status The Network Status window displays Figure 7 2 Figure 7 2 Network Status window Table 7 2 displays information about the Ethernet network found in the Network Status window that can help troubleshoot network problems Maximum access point usage reached Reduce...

Страница 50: ...ts packets received errors sum of all receive errors long packet short packet CRC overrun alignment drop packets dropped due to insufficient memory fifo overrun occurred during reception alignment non octet aligned packets number of bits NOT divisible by 8 multicast packets received with a broadcast or multicast destination address TX Ethernet statistics concerning the transmitted signal during Sy...

Страница 51: ... and will assist NEC Business Solutions Ltd engineering and or customer support in troubleshooting software problems From the System Status Menu select Software Version The Software Version Numbers window displays Figure 7 3 Figure 7 3 Software Version Numbers window SVP II Telephones in Calls Wireless Telephones in a call SVP II SRP Audio Delay SRP audio packets whose transmission was momentarily...

Страница 52: ...7 6 Troubleshooting via System Status Menu SVP Server Installation Setup Maintenance Manual Revision 1 ...

Страница 53: ... 7 2 Ethernet switch 2 3 F Front Panel 2 8 I Installing the SVP Server 3 2 M Mounting 3 2 N Network Status 7 3 P Power 2 8 2 9 3 1 3 2 3 3 S Serial Connection 4 1 Site Preparation 3 2 Software Updates 4 1 4 5 6 1 System Diagram 2 5 T Telephony Gateway System Example 2 6 Telnet 4 3 TFTP Download Master 4 5 W Wireless Telephones description 2 7 SVP Server administration 4 3 alarms 7 2 connecting 3 2...

Страница 54: ...Index 2 SVP Server Installation Setup Maintenance Manual Revision 1 ...

Страница 55: ...For additional information or support on this NEC Business Solutions product contact your NEC Business Solutions representative ...

Страница 56: ...SVP Server Installation Setup Maintenance Manual NEC 9120 Revision 1 NEC Business Solutions Ltd ...

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