5. Troubleshooting
Express5800/R120h-1M, R120h-2M (3rd-Gen) Maintenance Guide
40
Chapter 1 Maintenance
5.6
Problem of Internal Devices and Other Hardware
[?]
Unable to access the internal or external devices
Are cables properly connected?
Make sure that the interface cables and power cord are properly connected. Also make sure that the
cables are connected in the correct order.
Is the power-on order correct?
When the server has any external devices connected, power on the external devices first, then the server.
Did you install drivers for connected optional devices?
Some optional devices require specific device drivers. Refer to the manual that comes with the device to
install its driver.
Is option board setting correct?
Refer to the manual that comes with the board for details to specify I/O port address, and other settings.
[?]
The keyboard or mouse does not work
Is the cable properly connected?
Make sure that the cable is connected to the connector on the front or rear
of the server.
Is BIOS configuration correct?
In System Utility, you can change the configuration of USB. In System Utility, from
System
Configuration
>
BIOS/Platform Configuration (RBSU)
>
System Options
>
USB Options
, check the
configuration of USB port to which the keyboard is connected.
Are the server drivers installed?
Refer to the manual that comes with your OS to check that the keyboard and mouse drivers are installed.
[?]
Unable to access the hard disk drive
Is the hard disk drive supported by the server?
Operation of any device that is not authorized by NEC is not supported.
Is the hard disk drive properly installed?
Check the hard disk drive installation status and the cable connections.
[?]
The hard disk drive is failed
Be sure no loose connections exist.
Update the components, if an
update is available for any of the following components:
- Smart Array Controller firmware
- Dynamic Smart Array driver
- Host bus adapter firmware
- Expander backplane SEP firmware
- System ROM
Be sure the drive or backplane is cabled properly.
If the drive's data cable is faulty, replace it.
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