5. Troubleshooting
Express5800/R120h-1M, R120h-2M (3rd-Gen) Maintenance Guide
34
Chapter 1 Maintenance
Did you create a logical drive?
For a RAID system, create a logical drive using EXPRESSBUILDER or RAID Configuration Utility (Off-
line Utility or LSI Software RAID Configuration Utility) to install OS.
[?]
Unable to install Windows
Did you check the precautions for installation?
For installing OS, see "
Installation Guide (Windows)
".
[?]
A product key is not requested
Did you use the backup DVD-ROM?
You do not need to type the product key when installing Windows with the backup DVD-ROM.
[?]
The Telnet Service is not installed
Adjust the computer name to 14 characters or less (*), and then install the Telnet Service according to
the following procedure:
(1) Click
Run
on Start menu.
(2) Enter
tlntsvr/service
in
Open
, and then click
OK
.
(3) Click Start menu, point to
Control Panel,
click
Administrative Tools
, and then click
Services
to
confirm whether the Telnet Service is registered.
* You can specify the computer name at 15 characters or more after installing the telnet service.
[?]
An error message appears after the graphics accelerator is installed
Is the Server Core installation of Windows Server 2012 R2?
An application error is recorded in event log after restarting. Ignore this event log because it does not
affect system operation.
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