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5-4

Problem Solving

If the above items are all correct, but the problem reoccurs, refer to

Diagnostic

Procedures

in this chapter.

Running New Application Software

Problems that occur when you run new application software are usually related to the
software. Faulty equipment is much less likely, especially if other software runs
correctly. If you have problems while running new application software, check the
following checklist.

Checklist

!

Does the system meet the minimum hardware requirements for the software? Refer
to the software documentation.

!

Is the software an authorized copy? If not, obtain an authorized copy of the software.
Unauthorized copies often do not work.

!

If you are running the software from a diskette, is it a good copy?

!

If you are running the software from a hard disk drive, is the software correctly
installed? Where all necessary procedures followed and files installed?

!

If you are running the software from a CD-ROM disk is the disk scratched or dirty?

!

Are the correct device drivers installed?

!

Is the software correctly configured for the system?

!

Are you using the software correctly?

!

If other software runs correctly on the system, contact your vendor about the failing
software.

If the problems persist with the software, contact the software vendor's customer service
representative.

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Содержание Express5800 320La

Страница 1: ...U s e r s G u i d e EXPRESS5800 320La 320La R...

Страница 2: ...NEC...

Страница 3: ...U s e r s G u i d e EXPRESS5800 320La 320La R...

Страница 4: ...data and operator control Since implementation by customers of each product may vary the suitability of specific product configurations and applications must be determined by the customer and is not w...

Страница 5: ...15 PCI modules 1 17 PCI Adapter Cards 1 17 Device Module 1 18 Optional Components 1 18 Tape Drives 1 18 Monitor Keyboard and Mouse 1 18 System Features 1 19 Pentium III Processor 1 19 System Memory 1...

Страница 6: ...Submenu 3 8 Peripheral Configuration Submenu 3 8 Monitoring Configuration Submenu 3 9 PCI Device Submenu 3 9 Option ROM Submenu 3 10 Keyboard Features Submenu 3 10 Security Menu 3 11 System Hardware...

Страница 7: ...Drives 4 39 Installing a Hard Disk Drive 4 40 Removing a Hard Disk Drive 4 43 Hot Swapping a Hard Drive 4 44 Replacing the Device Module 4 45 Replacing a Power supply 4 47 Installing the Internal Dev...

Страница 8: ...11 CD ROM Drive Activity Light Does Not Light 5 12 Problems with Application Software 5 12 Bootable CD ROM Is Not Detected 5 12 Problems with the Network 5 13 PCI Installation Tips 5 13 Error Message...

Страница 9: ...BIOS Setup Utility and the Fast Util Configuration Utility which is used to configure SCSI devices in your system This chapter also provides information on system board jumper settings Chapter 4 CRU...

Страница 10: ...oss of life CAUTION Cautions indicate situations that can damage the system hardware or software Note Notes give important information about the material being described Names of keyboard keys are pri...

Страница 11: ...o be included in your user s guide at the time it was developed and released Getting Started Sheet The Getting Started Sheet provides several easy to follow steps to become familiar with your server d...

Страница 12: ...oing the procedures in this manual make sure that your system is powered off and unplug the AC power cords from the back of the chassis Failure to disconnect power before opening your system can resul...

Страница 13: ...he external ports Remote Earths To prevent electrical shock connect all local individual office computers and computer support equipment to the same electrical circuit of the building wiring If you ar...

Страница 14: ...ystem warm or cool to room temperature before using it Keep the system away from magnetic forces Keep the system dry Do not wash the system with a wet cloth or pour fluid into it Protect the system fr...

Страница 15: ...1 System Overview Overview Fault Tolerant Hardware System Chassis System Components and Module Set System Features...

Страница 16: ...ed and available as a tower based system including housing for the tape drive module see Figure 1 1 or as a rack mount system without housing for the tape drive module see Figure 1 2 in a relatively s...

Страница 17: ...led drive can be removed and replaced with a new drive without system power being turned off High degree of SCSI disk fault tolerance and advanced disk array management features Video Graphics Array V...

Страница 18: ...g and is never aware that a failure occurred To provide system redundancy this system uses dual hardware technology That means that all major components are mirrored within a single hardware chassis G...

Страница 19: ...nal view internal view and the system board set External View Figure 1 5 shows the front chassis features and controls Figure 1 6 shows the rear chassis features and controls Figure 1 7 shows the opti...

Страница 20: ...tus LEDs Refer to Table 1 2 for information on disk drive status LED panel indicators I CPU modules Two CPU modules providing Dual Modular Redundancy DMR The CPU modules are numbered 1 2 left to right...

Страница 21: ...ndicators Refer to Table 1 6 for information on the power supply LED indicators B COM1 COM1 serial port 9 pin connector for UPS option C Keyboard USB port 1 D Mouse USB port 2 E COM2 COM2 serial port...

Страница 22: ...the system status LED indicators along with a description of each LED indicator Table 1 2 lists the disk drive status LED panel indicators along with a description of each LED indicator Table 1 3 lis...

Страница 23: ...ght Green Flashing light PCI and CPU modules are operating normally CPU or PCI module is operating in simplex mode None required normal None required normal Amber Amber Flashing light Critical tempera...

Страница 24: ...controlled Blinks off during disk access Table 1 3 CPU Module Status LED Indicators Fail LED State LED Description Response Off Green Both CPU modules are operating normally None required normal Off A...

Страница 25: ...condition persists contact your technical support representative Table 1 5 PCI Adapter Slot Status LED Indicators Fail LED State LED Description Response Off Amber PCI adapter is running in simplex mo...

Страница 26: ...power cords are properly connected to the power supplies and the AC wall outlets Green Flashing light Off Off AC present and Standby On None required normal Green Off Off Power supply DC On and OK No...

Страница 27: ...and Backplanes Inside the Server Customer Replaceable Units CRUs Certain hardware components within the server are defined as Customer Replaceable Units CRUs of which most are hot pluggable and redund...

Страница 28: ...The server has two standard 450 Watt power supplies Each supply has autoranging input 50 60 Hz and automatically switches between the following input voltage ranges 100 127 VAC at 50 60 Hz 7 6 A maxim...

Страница 29: ...n both CPU modules in lockstep Thus if one CPU module fails the second CPU module takes over the processing without any interruption to the current application running on the system Note that this typ...

Страница 30: ...eature Description Disk drives Hot pluggable and redundant Disk drive speeds and storage capacity Disk drive spindle speeds of 10 000 RPM Storage capacities of 18 or 36 GB Disk drive carrier Each disk...

Страница 31: ...card slots are available in the PCI module Note that Slot 1 is reserved for a graphics video card or the SMM card Embedded adapters Two embedded adapters are available as follows LAN SCSI disk Network...

Страница 32: ...n the tower system only two tape drive module bays are available for mounting optional half height 5 25 inch tape drives As a prerequisite to installing the optional tape drives an optional internal d...

Страница 33: ...ed on the CPU board located in the CPU module The primary processor plugs into a Zero Insertion Force ZIF socket on the board The processor features a 256 KB cache An optional second Pentium processor...

Страница 34: ...mory socket 1 D Memory socket 4 Figure 1 13 DIMM Locations on the CPU Board SAF TE Controller The SCSI Backplane has two SAF TE SCSI Accessed Fault Tolerant Enclosure controllers that provide an inter...

Страница 35: ...sfers Network Controller Each PCI CRU includes a 10BASE T 100BASE TX network controller based on the Intel 82559 Fast Ethernet Network Interface ASIC As a PCI bus master the controller can burst data...

Страница 36: ...0 Hz Peripheral Controller The Super I O PC97317 integrated peripheral controller supports two enhanced serial ports UARTs and an integrated Real Time Clock RTC module The I O panel board provides the...

Страница 37: ...System Overview 1 23 A B C A PCI module B PCI board C Real time clock battery Figure 1 14 Real Time Clock Battery...

Страница 38: ...conditions fan failure or chassis intrusion To enable accurate monitoring the BMC maintains the nonvolatile Sensor Data Record SDR from which sensor information can be retrieved The BMC provides an I...

Страница 39: ...port Figure 1 15 I O Panel External Connectors The external device I O connectors located on each PCI module see Figure 1 16 provide support for a LAN port and PCI board device ports A B C D E F A PC...

Страница 40: ...1 26 System Overview...

Страница 41: ...2 Setting Up the System Overview Selecting a Site Unpacking the System Rack Mount System Assembly Getting Familiar with the System Making Connections Connecting the Power Cord s Using the System...

Страница 42: ...Be sure the power service connection is through a properly grounded outlet CAUTION The power plug from each of the power supplies must be plugged into the same common ground power outlets Clean dust...

Страница 43: ...when you unpack the boxes file a damage claim with the carrier immediately Rack Mount System Assembly This section provides the instructions for assembling the rack mount server unit into a standard E...

Страница 44: ...an those specified in the procedure Do not touch I O connector pins All screws are Phillips head unless otherwise specified On completion of any assembly or reassembly perform a power on test If a fau...

Страница 45: ...rt to prevent it from falling over when one or more servers are extended in front of it on slide assemblies The anchors must be able to withstand a force of up to 113 kg 250 lbs You must also consider...

Страница 46: ...he rack cabinet Note You must use the following procedure to prepare the rack cabinet before mounting the server unit into it Observe all safety precautions warnings and cautions noted throughout this...

Страница 47: ...ions on the front vertical mounting rails for the cage nuts which hold the thumbscrews of the server faceplate see Figure 2 2 4 Insert six M5 cage nuts in their marked locations on the front vertical...

Страница 48: ...t B Inner bracket C Screws 8 Figure 2 4 Rail Assembly 6 Loosen the eight screws that secure their outer and inner brackets together so that they can slide fairly easy see Figure 2 4 7 Align the right...

Страница 49: ...nting rail 10 Install two screws that secure the rear of the rack assembly to the vertical mounting rail 11 Tighten all four screws holding the rail assembly to the vertical mounting rails Note The sc...

Страница 50: ...2 10 Setting Up the System A B B C A Outer bracket B Screws 8 C Inner bracket Figure 2 6 Securing the Rail Assembly Outer and Inner Brackets...

Страница 51: ...der the weight of any other device installed in the rack Avoid Injury It is required that at least two people are present when lifting and assembling the rack mount server unit into a rack cabinet Do...

Страница 52: ...2 12 Setting Up the System A B A Right hand side mounting screws and washers 4 B Left hand side mounting screws and washers 4 Figure 2 8 Securing the Server Unit...

Страница 53: ...equipment damage Connecting the Power Cord s Plug the female end of each AC power cord into the input receptacle s on the rear of the server unit chassis see Figure 2 9 Plug the male end of the power...

Страница 54: ...ol unit such as an UPS confirm that the power control unit is powered off Connecting the power cord while power is supplied to the power control unit may cause a failure WARNING Your system shipped wi...

Страница 55: ...Setting Up the System 2 15 Figure 2 10 UPS AC Power Cord with 30 amp plug L5 30P...

Страница 56: ...Cycling the power immediately may cause malfunction or failures of the server Before relocating the server unit turn off the power and unplug the power cords from the outlet Moving the server unit wh...

Страница 57: ...erver System Power on your server system as follows 1 Make sure all external devices such as a video display keyboard and mouse have been connected and the power cords are connected 2 Power on the vid...

Страница 58: ...f this Guide CAUTION Always allow POST to complete before powering down your system If you have problems powering on your system refer to Problem Solving in Chapter 5 of this User s Guide After you ha...

Страница 59: ...server or the reset functions do not work To perform a forced power shutdown Press in on the push button power on off switch located on the front panel of the server for at least 4 seconds to force t...

Страница 60: ...2 20 Setting Up the System...

Страница 61: ...3 Configuring Your System Configuring Your System BIOS Setup Utility Fast Util Utility Configuring System Jumpers...

Страница 62: ...e either of the SCSI controllers in your system or to perform a SCSI disk format or verify disk operation of these drives If your system has been factory configured the BIOS Setup or Fast Util Utility...

Страница 63: ...Menu Use Main Use this menu for basic system configuration Advanced Use this menu for setting the Advanced Features available on your system Security Use this menu to set User and Supervisor Password...

Страница 64: ...or bottom of window PAGE UP or PAGE DOWN Move cursor to next or previous page F5 or Select the previous value for the field F6 or or SPACE Select the next value for the field F9 Load default configura...

Страница 65: ...es the total capacity of the extended memory BIOS Version Display Only Indicates the version of the system BIOS System Time HH MM SS Sets the system time hour minutes seconds on 24 hour clock System D...

Страница 66: ...on Submenu Peripheral Configuration Refer to Peripheral Configuration Submenu Monitoring Configuration Refer to Monitoring Configuration Submenu It sets POST Monitoring and Boot Monitoring PCI Device...

Страница 67: ...led RomPilot Support Disabled Enabled Disables or enables RomPilot support including the remote console and remote drive functions during activation of OS The Boot time diagnostic screen is enabled if...

Страница 68: ...IMM 3 Size None Display Only Shows the memory size of DIMM installed DIMM 3 Speed None Display Only Shows the clock speed of DIMM installed None No DIMM installed Peripheral Configuration Submenu Feat...

Страница 69: ...AUSE Monitoring Disabled Enabled Disables and enables the POST Pause Monitoring Feature POST Pause Monitoring Time Out 3 1 to 20 Selects the time out value of the POST Pause Monitoring Feature This fe...

Страница 70: ...Slot 2 Enabled Disabled Initializes device expansion ROM PCI Slot 3 Enabled Disabled Initializes device expansion ROM PCI Slot 4 Enabled Disabled Initializes device expansion ROM Keyboard Features Sub...

Страница 71: ...eric characters controls access to the setup utility When the Enter key is pressed the user is prompted for a password press ESC key to abort Once set this can be disabled by setting it to a null stri...

Страница 72: ...ecting Masked disables power off with the power switch after the operating system is started including shutdown by pressing the Power switch for at least 4 seconds Option ROM Menu Mask Unmasked Masked...

Страница 73: ...ice for selection Error Log Initialization Press Enter Request to initialize the System Error Log now If Clear OK then display System Event Log Cleared If Clear NG then display System Event Log Not Cl...

Страница 74: ...Description Your Setting Wake On LAN Disabled Enabled Enables Wake ON LAN support Console Redirection Submenu Feature Choices or Display Only Description Your Setting Serial Port Address Disabled Ser...

Страница 75: ...tempts to boot from a PXR server Exit Menu You can make the following selections on the Exit Menu Select an option using the up or down arrow keys then press Enter to execute the option Pressing Esc d...

Страница 76: ...g message appears on the video monitor Press Alt Q for Fast Util 3 Press Alt Q to run this utility The Fast Util starts and the Fast Util Options Menu is displayed listing the following selections Fas...

Страница 77: ...BIOS Enabled Disabled Specify whether the BIOS extension of the host adapter is enabled or disabled PCI Bus DMA Burst Enabled Disabled Specify whether the DMA burst transfer on the PCI bus is enabled...

Страница 78: ...et Do not change Enable Device Yes No Factory set Do not change Negotiate Wide Yes No Specify whether the wide 32 bits transfer is enabled or disabled Negotiate Synchronous Yes No Specify whether the...

Страница 79: ...ance of the SCSI bus Autoconfigure SCSI Device Submenu When Autoconfigure SCSI Device is selected the screen for setting the information on the device connected to the host adapter appears The paramet...

Страница 80: ...ault Settings is selected the screen for returning the setting values to the default values is displayed Note After restoring the default settings you must set the SCSI ID for SCSI Bus 1 to the value...

Страница 81: ...the prior menu displayed reappears Select Different Disk Selects another SCSI device on the same SCSI bus Select Host Adapter When Select Host Adapter is selected from the Fast Util Options menu the l...

Страница 82: ...guration Settings Modified screen selections are as follows Configuration Settings Modified Save Changes Do not save changes The termination screen Exit Fast UTIL selections are as follows Exit Fast U...

Страница 83: ...tation Otherwise wear an antistatic wrist strap attached to chassis ground The jumper blocks on the PCI board located in the PCI module one PCI board per PCI module enable you to set specific operatin...

Страница 84: ...in bold What it does at system reset 1 2 CMOS clear Off Protect On Erase Preserves the contents of CMOS Clears CMOS 3 4 Password disable Off Enable On Disable Enables password protection Disables the...

Страница 85: ...1 through 5 of subsection Modifying the PCI Board in chapter 4 Note Use the same jumper settings for both PCI module s 2 Locate the position of the system jumpers that you are changing on the PCI boa...

Страница 86: ...rd disable of system jumper block Otherwise go to next step 5 Perform steps 12 through 14 of subsection Modifying the PCI Board in chapter 4 6 While waiting for POST to complete press the F2 key to en...

Страница 87: ...Rack Mount System Replacing CPU Modules Replacing or Adding Processors and VRMs Replacing or Adding DIMMs Removing a PCI Module Installing PCI Adapter Boards Removing PCI Adapters Boards Installing a...

Страница 88: ...lso 5vdc is present on the system boards whenever the AC power cord is connected between the system and an AC outlet Before performing any procedures that require the server to be off first power off...

Страница 89: ...er to be off make sure that your system is powered off and unplug all AC power cords Failure to disconnect power before opening your system can result in personal injury and equipment damage System po...

Страница 90: ...npainted metal surface on your system when handling parts ESD and handling boards Always handle boards carefully They can be extremely sensitive to ESD Hold boards only by their edges After removing a...

Страница 91: ...the ESMPRO ServerAgent or the ESMPRO ServerManager from the management PC on the network Then after a new module is installed it must be reenabled by using the server utility of the ESMPRO ServerAgen...

Страница 92: ...e front door is open If the command is executed while the front door is closed the media may run into the front door resulting in an error or may cause the unit to fail To open the front door of the t...

Страница 93: ...SD precautions listed at the beginning of this chapter 2 Carefully swing the front door closed and lock the door The front door is locked by inserting the security key into the lock which is located a...

Страница 94: ...pen If the command is executed while the upper front cover is closed the media may run into the front cover resulting in an error or may cause the unit to fail To remove the front covers from the rack...

Страница 95: ...g of this chapter 2 Install the lower front cover first and then the upper one See Figure 4 4 To install the lower and upper front covers fasten the tab on the left hand side of each of the front cove...

Страница 96: ...n the front door on the tower cabinet or front covers on the rack mount system See Opening and Closing the Front Door of the Tower Cabinet earlier in this chapter or Removing and Installing the Front...

Страница 97: ...ull the locking handle all the way down to its unlocked position This disconnects the CPU module from its backplane Then using the locking handle pull the CPU module out of the chassis just enough so...

Страница 98: ...nlocked position See Figure 4 9 3 Support the CPU module with both hands and carefully slide it into the chassis until it is firmly seated in its connector 4 Push the locking handle all the way up to...

Страница 99: ...ied to the CPU module D Knurled screw Figure 4 9 Installing the CPU Module 6 Close and lock the front door on the tower cabinet or front covers on the rack mount system See Opening and Closing the Fro...

Страница 100: ...here are less than two processors installed The VRM modules are installed in VRM sockets adjacent to the processors Note Your system may have up to two processors on a CPU board All installed processo...

Страница 101: ...CPU module by sliding it slightly towards the rear of the module until it stops and its hooks disengage from the tab slots in the module chassis and then pull it straight up See Figure 4 11 Figure 4...

Страница 102: ...t remove the terminator board from the socket where you are adding the processor and store the terminator board appropriately To remove a terminator board perform step 7 Otherwise go to step 6 6 If yo...

Страница 103: ...vent misinsertion Check the orientation pin mark and pin assignment on the socket to mount the processor correctly Orientation Mark Figure 4 14 Mounting the Processor Correctly 9 Gently apply pressure...

Страница 104: ...ng sheet is damaged it must be replaced with a new one Reuse of the cooling sheet is not permitted Do not stick multiple cooling sheets on a processor only one is needed Keep any remaining cooling she...

Страница 105: ...o the next subsection Installing a VRM Installing a VRM Each processor has a voltage regulator module VRM associated with it and is installed in a VRM socket adjacent to it The VRM board connector is...

Страница 106: ...his chapter 3 Locate the processor or terminator board socket on the CPU board See Installing a Processor earlier in this chapter 4 If you are removing a terminator board refer to Installing a Process...

Страница 107: ...associated processor is removed See Removing a Processor or Terminator Board earlier in this chapter 1 Tilt the VRM socket levers down to release the VRM from its socket See Figure 4 22 2 While holdin...

Страница 108: ...see Figure 4 23 DIMMs should be installed in the four sockets starting from the lowest number DIMM 1 to the highest number DIMM 4 Each 168 pin socket can hold a single 72 bit DIMM module with 256MB a...

Страница 109: ...op cover of the CPU module See Installing a Processor earlier in this chapter 3 Slide and remove cooling fan 1 located in the front portion of the CPU module See Figure 4 24 Figure 4 24 Removing Cooli...

Страница 110: ...tatic wrist strap Hold DIMMs only by their edges 8 DIMMs are keyed so they can only be inserted one way Position the DIMM over the socket on the CPU board The notches in the bottom edge of the DIMM ma...

Страница 111: ...ooling Fan 1 12 Reinstall the top cover of the CPU module See Installing a Processor earlier in this chapter Removing DIMMs 1 Remove the appropriate CPU module from the server chassis See Removing a C...

Страница 112: ...Observe static precautions Use an antistatic wrist strap Hold DIMMs only by their edges Figure 4 31 Removing a DIMM 6 Repeat Steps 5 to remove additional DIMMs 7 If you are replacing DIMMs perform Ins...

Страница 113: ...CRU Replacement and Server Upgrades 4 27 Frame Fan Figure 4 32 Installing Cooling Fan 1 10 Reinstall the top cover of the CPU module See Installing a Processor earlier in this chapter...

Страница 114: ...front door on the tower cabinet or front covers on the rack mount system See Opening and Closing the Front Door of the Tower Cabinet earlier in this chapter or Removing and Installing the Front Covers...

Страница 115: ...o the PCI module See Figure 4 34 Note Removing the knurled screw deactivates an interlock switch that removes power to the CPU module Knurled Screws Figure 4 34 Removing the Knurled Screw Securing the...

Страница 116: ...ssis just enough so that you can support the module with both hands See Figure 4 36 Figure 4 36 Removing the PCI Module 8 Remove the module from the server unit and carefully turn it over on its top r...

Страница 117: ...rroring The BIOS Setup Utility must be run when a PCI adapter board in a PCI expansion slot is added or replaced in order to change its detailed BIOS settings such as its interrupt line IRQ when requi...

Страница 118: ...odule securing its top cover See Figure 4 39 Screws Figure 4 39 Removing the Two Screws Securing the Top cover of the PCI Module 3 Remove the top cover of the PCI module by sliding it slightly towards...

Страница 119: ...Connector Cap 5 Remove the PCI board from its protective wrapper holding the board only by its edges Do not touch the board components or its connectors Note Observe static precautions Use an antistat...

Страница 120: ...bracket fits into the space that was occupied by the PCI expansion slot cover If you are installing a full length PCI board you must also align the rear edge of the PCI board with the adjustable guid...

Страница 121: ...ver of the PCI module and ensure that its hooks mate with the tab slots of the PCI module chassis Then slide the cover towards the front of the PCI module chassis until its hooks are fully engaged in...

Страница 122: ...irroring The BIOS Setup Utility must be run when a PCI adapter board in a PCI expansion slot is removed or replaced in order to change its detailed BIOS settings such as its interrupt line IRQ when re...

Страница 123: ...h until the edge connectors pull free Make sure that you do not scrape the board against other components 4 Remove the board from the expansion slot and place it in an antistatic wrapper 5 If you are...

Страница 124: ...49 Securing the Locking Handle of the PCI Module 5 Hand tighten the knurled screw that fastens the locking handle to the PCI module Note Hand tighten the knurled screw only as much required to activa...

Страница 125: ...be installed as the boot disk The first mirrored pair of disk drives SCSI ID 0 contains the system s boot software and is known as the boot disk If installing new drives follow an installation scheme...

Страница 126: ...r of the dummy drive carrier identified by white lock lever towards you and remove the carrier from its slot see Figure 4 50 Note The dummy drive carrier is provided to maintain proper cooling Leave t...

Страница 127: ...r s screw holes and insert the four screws of appropriate size and length see Figure 4 51 A B C D Installing 3 1 2inch hard disk drive in carrier for hot swap bays A Carrier B Four screws C Hard disk...

Страница 128: ...ver clicks when it is locked See Figure 4 54 Incorrect Correct Figure 4 54 Securing the Hard Disk Drive Carrier 11 Close and lock the front door on the tower cabinet or front covers on the rack mount...

Страница 129: ...ard disk carrier will come out approximately 1 2 inch so that its handle is fully accessible in order to pull the carrier the rest of the way out of the bay Note After the drive is disconnected from i...

Страница 130: ...Rack Mount System earlier in this chapter 3 Check all the hard disk drive status LEDs to confirm which faulty drive to remove Each drive has two status indicators located on its front handle See Tabl...

Страница 131: ...sure to the laser beam do not try to open the enclosure Use of controls or adjustments or performance of procedures other than those recommended by the manufacturer may result in hazardous radiation e...

Страница 132: ...he cabinet 7 Secure the device module to the front panel with the two screws removed in step 4 above 8 Plug in the power cords and power on the system 9 Close and lock the front door on the tower cabi...

Страница 133: ...rs that are listed along with a description of each in Table 1 6 of chapter 1 To replace a power supply perform the following procedures 1 Observe the safety and ESD precautions listed at the beginnin...

Страница 134: ...to pull the power supply out of the bay just enough so that you can support the power supply with both hands Then carefully remove the power supply from the bay See Figure 4 59 Figure 4 59 Removing t...

Страница 135: ...e 4 58 1 2 Incorrect Correct Figure 4 60 Installing the Power Supply 9 Plug one end of the power cord into the AC input receptacle on the rear of the power supply see Figure 4 61 and connect the other...

Страница 136: ...ardware components can be installed into the existing tape drive module housing Unpacking the Internal Device Bay Expansion Kit Although the expansion kit hardware is inspected and carefully packaged...

Страница 137: ...rs verify that the installation was performed correctly If the problem persists see Problem Solving in Chapter 5 Static Precautions An electrostatic discharge ESD can damage disk drives option boards...

Страница 138: ...arefully lift the front door up and pull it towards you until it is free of its top and bottom hinges and then remove it See Figure 4 62 Figure 4 62 Removing the Front Door 6 Unscrew and remove the kn...

Страница 139: ...o the front of the chassis See Figure 4 64 8 While facing the front of the server push the top cover towards the back of the chassis to disengage the row of tabs attaching the cover to the chassis The...

Страница 140: ...secure it with two screws See Figure 4 65 Figure 4 65 Mounting the Power Supply Unit 2 Connect the device DC power distribution cable and the white black cable Power Good sensor cable coming from insi...

Страница 141: ...B C A Fan B Finger guard C Screws 2 Figure 4 67 Mounting the Cooling Fan and Finger Guard 4 Connect the fan cable to the fan cable connector on the device DC power distribution cable See Figure 4 68...

Страница 142: ...SI cable connectors insert one of the internal SCSI cable connectors into the bottom right hand side connector slot on the rear panel of the tape drive bay and tighten the connector screws Run and ins...

Страница 143: ...shown in Figure 4 72 A B C D A Device DC power distribution cable B In the location indicated by the circle secure the device DC power distribution cable to the chassis using tie wrap 100 mm C Bundle...

Страница 144: ...s contained in the expansion kit are not used until a 5 25 inch tape drive is mounted Save the power cord and SCSI terminators for future use 11 For the information on how to install or remove a 5 25...

Страница 145: ...Boards in this chapter Notes Set the SCSI terminator if present of the 5 25 inch tape drive to OFF Set the SCSI ID to a unique value that will not overlap the IDs of other devices For setup operation...

Страница 146: ...tape drive perform the Preparation procedures in subsection Installing the Internal Device Bay Expansion Kit 2 Each empty device bay has a dummy cover and a bracket assembly From the device bay where...

Страница 147: ...antistatic surface Record the drive model and serial number 7 Set any jumpers or switches in the tape drive Refer to the installation procedures that come with the tape drive Note All tape drives must...

Страница 148: ...ots in the bay and sliding it forward until it is flush with the front panel See Figure 4 77 A B A Oblong slot one for each side B Hook one on each side Figure 4 77 Mounting the 5 25 inch Tape Drive 1...

Страница 149: ...he SCSI interface cable to the tape drive remove the 50 pin conversion connector plugged into its connector This conversion connector is only used to connect the 5 25 inch tape drive to another device...

Страница 150: ...re 4 81 A B A Power cable B Interface cable middle connector Figure 4 80 Connecting the Power and Interface Cables to a 5 25 inch Tape Drive Tape Drive Tape Drive Front Panel Rear Panel Figure 4 81 In...

Страница 151: ...xternal cable restrainer and tighten the screws Perform the same procedure on the other rear cable cover external cable restrainer if used See Figure 4 82 Figure 4 82 Adjusting the Rear Cable Cover Ex...

Страница 152: ...e connectors and group 2 SCSI cable connectors Example 2 Shows the method of connecting two 5 25 inch tape drives to one SCSI controller board in daisy chain fashion When using this type of connection...

Страница 153: ...a manner that the SCSI interface cables and power cords jut out from the cable restrainers See Figure 4 85 Note Route the SCSI interface cables so that they do not block the exhaust port of the coolin...

Страница 154: ...4 68 CRU Replacement and Server Upgrades...

Страница 155: ...Static Precautions Troubleshooting Checklists Diagnostic Procedures Specific Problems and Corrective Actions Problems with the Network PCI Installation Tips Error Messages and Beep Codes How to Ident...

Страница 156: ...t Log System inventory from the Server Manager The failed system component related to an error condition is identified as a Customer Replaceable Unit CRU of which most are hot pluggable and redundant...

Страница 157: ...and peripheral devices correct To check these settings refer to the manufacturer s documentation that comes with them If applicable ensure that there are no conflicts for example two option boards sha...

Страница 158: ...the software an authorized copy If not obtain an authorized copy of the software Unauthorized copies often do not work If you are running the software from a diskette is it a good copy If you are runn...

Страница 159: ...in Make sure all the necessary files are installed If the problem recurs you may need to reformat the hard disk drive The hard disk drive the drive controller or the system device backplane board set...

Страница 160: ...nosing problems perform the following Note Before disconnecting any peripheral cables from the system turn off the system and any external peripheral devices Failure to do so can cause permanent damag...

Страница 161: ...SCSI devices in your system When the utility appears follow the instructions on your monitor to configure the SCSI host adapter settings and run the SCSI disk utilities See chapter3 Configuring Your S...

Страница 162: ...dicators As POST determines the system configuration it tests for the presence of each mass storage device installed in the system As each device is checked its activity indicator should turn on brief...

Страница 163: ...orrect the problem contact your service representative for assistance Power LED Does Not Light Check the following Are all the power supplies plugged in Is the power turned on to the AC outlet Is ther...

Страница 164: ...he screen after rebooting the system and POST emits a beep code write down the beep code you hear This information is useful for your service representative See Post Error Codes and Messages later in...

Страница 165: ...Have any of the fan motors stopped use the server management subsystem to check the fan status Are the cooling fans power connectors seated properly Is the front panel power on indicator lit If the sw...

Страница 166: ...d operation documentation for instructions on setting up and using the software Verify a different copy of the software to see if the problem is with the copy that you are using Make sure all cables a...

Страница 167: ...supports shared interrupts Try reseating the add in adapter The add in adapter stopped working without apparent cause Try reseating the adapter first then try a different slot if necessary The networ...

Страница 168: ...with the LCD error codes are shown in subsection LCD Error Code Hardware References later in this chapter CPU Missing Figure 5 1 Liquid Crystal Display Panel Table 5 1 LCD Error Messages Status Lamp E...

Страница 169: ...U module 1 Fatal 12 V power voltage alarm lower limit CPU1 12v Alm 07 Amber Blink CPU module 1 12 V power voltage alarm upper limit CPU1 12v Alm 09 Amber Lit CPU module 1 Fatal 12 V power voltage alar...

Страница 170: ...mber Lit CPU module 1 Fatal voltage alarm upper limit of the CPU module cooling fan CPU1 Missing Green Blink CPU module 1 CPU not found Contact your service representative CPU1 offline Green Blink CPU...

Страница 171: ...ice representative CPU12 TempAlm 09 Amber Lit CPU module 1 Fatal CPU 2 temperature alarm upper limit Check if the internal fan is clean and if the internal fan cable is connected firmly If the same er...

Страница 172: ...09 Amber Lit CPU module 2 Fatal 2 5 V power voltage alarm upper limit CPU2 3 3vAlm 00 Amber Blink CPU module 2 3 3 V power voltage alarm lower limit CPU2 3 3vAlm 02 Amber Lit CPU module 2 Fatal 3 3 V...

Страница 173: ...ain If the same error message is still displayed contact your service representative CPU2 Temp Alm 00 Amber Blink CPU module 2 Temperature alarm lower limit Check if the internal fan is clean and if t...

Страница 174: ...ntative D DUMP Request Off DUMP switch request Contact your service representative F FRB Processing Off During POST execution or OS start processing The server is operating normally M Memory U Err 11...

Страница 175: ...t PCI1 5vAlm 02 Amber Lit PCI module 1 Fatal 5 V power voltage alarm lower limit PCI1 5vAlm 07 Amber Blink PCI module 1 5 V power voltage alarm upper limit PCI1 5vAlm 09 Amber Lit PCI module 1 Fatal 5...

Страница 176: ...upper limit PCI2 3 3vsAlm00 Amber Blink PCI module 2 3 3 V power voltage alarm lower limit PCI2 3 3vsAlm02 Amber Lit PCI module 2 Fatal 3 3 V power voltage alarm lower limit PCI2 3 3vsAlm07 Amber Blin...

Страница 177: ...Amber Blink Power unit 2 Power supply unit failure PredictiveAlm 01 Amber Blink Power unit 1 Power supply unit alarm PredictiveAlm 02 Amber Blink Power unit 2 Power supply unit alarm Contact your ser...

Страница 178: ...Set for the CRUs associated with the error codes displayed Table 5 3 POST Error Codes and Messages is a list of the error codes and messages written at the start of each POST test Table 5 4 POST Erro...

Страница 179: ...odule board 0252 Password checksum bad Password cleared NvRAM is faulty Re set the password in the Setup menu Replace the PCI module board 0260 System Timer Error CPU module board is faulty Replace th...

Страница 180: ...bstructing the fan Fan is faulty PCI module board is faulty Replace the fan Replace the PCI module board Connect fan cable properly 0B47 Missing date and time synchronization The date and time are inc...

Страница 181: ...lty Front panel board is faulty Replace the front panel board 0BD0 1st SMBus device address not acknowledged 0BD1 1st SMBus device Errror detected 0BD2 1st SMBus timeout 0BD3 2nd SMBus device address...

Страница 182: ...for Reset Configuration Data to clear the configuration Replace the CPU PCI module board NOTICE Your System Redundant Power Supply is not configured SMBus device is faulty SMBus is faulty Check cable...

Страница 183: ...4 1 1 RAM High Byte Data Error Check if DIMM boards are installed correctly If the same error persists call your service representative to replace the DIMM or CPU module board 1 4 3 3 Cache Detection...

Страница 184: ...Level Identification During system Power On Self Test POST which runs automatically when your system is powered on system diagnostics are run Following the memory test diagnostic several messages wil...

Страница 185: ...A Technical Specifications Server Unit...

Страница 186: ...d 25 C Relative humidity 20 to 80 no condensation Peripheral Interface rear access Peripheral interface front access Two USB 4 pin port connectors for keyboard and mouse Two serial 9 pin port connecto...

Страница 187: ...ic ISP12160A dual function controller Real Time Clock Battery Lithium battery vendor part no CR2032 Peripheral Controller PC97317 Super I O integrated peripheral controller Baseboard Management Contro...

Страница 188: ...A 4 Technical Specifications...

Страница 189: ...B ROMPilot BIOS Error Codes ROMPilot BIOS Error Codes...

Страница 190: ...module is probably corrupt 04 Protected mode module is missing kernel signature Error Codes from Protected Mode Kernel Initialization 05 Failed to initialize memory manager system objects 06 Failed to...

Страница 191: ...ory below 1MB 21 Phoenix Dispatch Manager call to read NV install data failed 22 Unable to allocate memory above 1MB 23 Failed to export symbol 24 Version mismatch between RomPilot and NV install data...

Страница 192: ...B 4 ROMPilot BIOS Error Codes...

Страница 193: ...of data for safe keeping The data is copied from computer memory or disk to a floppy disk magnetic tape or other media backup battery The battery in your computer that maintains the real time clock a...

Страница 194: ...e A type of mass storage device that reads information from a compact disk Centronics port An industry standard parallel port See also parallel port CGA Color Graphics Adapter A type of video display...

Страница 195: ...video monitor disk drive A device that stores data on a hard or floppy disk A floppy disk drive requires a floppy disk to be inserted a hard disk drive has a permanently encased hard disk DOS Disk Op...

Страница 196: ...re or software failure There are many levels of fault tolerance of which the lowest is having the ability to continue operation in the event of a power failure Fault tolerant computer systems mirror a...

Страница 197: ...e of hard disk drive with the control circuitry located inside the disk drive rather than on a drive controller card interface A connection between the computer and a peripheral device that enables th...

Страница 198: ...uter that stores data and programs See also EMS extended memory RAM and ROM microprocessor The integrated circuit that processes data and controls the basic functions of the computer modem A device us...

Страница 199: ...bus controllers that processes and communicates 32 bits of data at a time This microprocessor also contains power management capabilities peripheral A device connected to and controlled by the compute...

Страница 200: ...ce that provides high speed access to tape drives hard disk drives and other peripheral devices SDRAM Synchronous DRAM A type of DRAM that runs at faster clock speeds than conventional memory See also...

Страница 201: ...circuit used in computers See also CMOS U ultra 160 m SCSI Ultra 160 m is a parallel SCSI interface based on Ultra3 SCSI technology This interface features data transfer speeds up to 160MB second dou...

Страница 202: ...10 Glossary...

Страница 203: ...BIOS error codes B 2 Error messages 5 14 LCD error messages 5 14 POST error codes and messages 5 24 power off LCD error messages 5 19 Exit menu configuring in setup 3 15 External device connectors 1 2...

Страница 204: ...indicators 1 8 Storage bays 1 15 Switches DC power 2 19 System chassis 1 5 components and module set 1 14 configuring 3 2 configuring jumpers 3 23 forcing a power shutdown 2 19 indicators 1 8 install...

Страница 205: ...xx...

Страница 206: ...456 01572 N00...

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