5. Troubleshooting
Express5800/R120f-1E Maintenance Guide
39
Chapter 1 Maintenance
5.9
Problem of EXPRESSBUILDER on Windows
[?]
Unable to read instruction manuals
Do you have Adobe Reader installed correctly in your computer?
→
To read PDF files, install Adobe Reader in your computer.
Is your browser Internet Explorer?
→
Internet Explorer sometimes displays Information Bar to enforce security. Click Information Bar to read the
manuals.
[?]
The menu does not appear
Is <Shift> key pressed?
→
Setting the DVD/CD with pressing <Shift> key cancels the autorun feature.
Is the OS in the proper state?
→
The menu does not appear depending on the system registry setting or the timing to insert the DVD/CD.
Select
Computer
from Explorer and double-click the icon of the set DVD drive.
[?]
Some menu items are grayed out
Is your system environment correct?
→
Some software requires administrator privilege or needs to be operated on the server. Run on the
appropriate environment.
[?]
The following message appears after the Update command of Maintenance is run
You need to format the disk in drive I: before you can use it.
Do you want to format it?
* The drive letter ("I:") is subject to your hardware environment.
→
Click
Cancel
to close the window. If you accidentally format it, you can recover by performing the
Update
command again.
[?]
Unable to create the repository
Are there free four drive letters?
→
Free at least four drive letters except A and B when creating the repository.
If the drive letters from C to W are already assigned, drive letters cannot be assigned to four temporary
drives and the installer cannot create the repository.
[?]
Unable to launch EXPRESSBUILDER
Did you uninstall EXPRESSBUILDER?
→
EXPRESSBUILDER is usually installed at the Starter Pack installation.
If you uninstall EXPRESSBUILDER after the Starter Pack installation, EXPRESSBUILDER cannot be
launched on Windows. In that case, install Starter Pack again or run the following installer in
EXPRESSBUILDER DVD.
\009\ar_menu\setup.exe
