5. Troubleshooting
Express5800/R120f-1E Maintenance Guide
37
Chapter 1 Maintenance
[?]
N8190-157A/158A/159/160 is used, the names of the Fibre Channel controllers appear with different names
on Device Manager
To display correct controller name, run the following command stored in the EXPRESSBUILDER DVD and
restart the server.
Windows Server 2012 R2:
\009\win\winnt\ws2012r2\elxfc\friendlyname.exe
Windows Server 2012:
\009\win\winnt\ws2012\elxfc\friendlyname.exe
Windows Server 2008 R2:
\009\win\winnt\ws2008r2\elxfc\friendlyname.exe
Windows Server 2008:
\009\win\winnt\ws2008\elxstor\friendlyname.exe
5.7
Problem of Internal Devices and Other Hardware
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Unable to access the internal or external devices
Are cables properly connected?
→
Make sure that the interface cables and power cord are properly connected. Also make sure that the
cables are connected in the correct order.
Is the power-on order correct?
→
When the server has any external devices connected, power on the external devices first, then the
server.
Did you install drivers for connected optional devices?
→
Some optional devices require specific device drivers. Refer to the manual that comes with the device to
install its driver.
Is option board setting correct?
→
Refer to the manual that comes with the board for details to specify I/O port address, and other settings.
[?]
The keyboard or mouse does not work
Is the cable properly connected?
→
Make sure that the cable is connected to the connector on the front or rear
of the server.
Is BIOS configuration correct?
→
Check the BIOS settings with BIOS Setup Utility.
Are the server drivers installed?
→
Refer to the manual that comes with your OS to check that the keyboard and mouse drivers are
installed.
