5. Troubleshooting
Express5800/R120f-1E Maintenance Guide
28
Chapter 1 Maintenance
Is a message such as the following displayed?
→
Check the error and take the appropriate action according to the table below.
Message
Action
EXPRESSBUILDER does not support this computer.
Insert EXPRESSBUILDER disc for the computer and click
OK
to
restart the computer.
Run the correct version of
EXPRESSBUILDER.
Failed to get the hardware parameters on the motherboard.
Check if EXPRESSBUILDER is for this computer or if the
motherboard has failed.
Contact your sales representative.
Failed to find a file.
EXPRESSBUILDER DVD has stains or
cracks, or the optical disk drive is
faulty.
Contact your sales representative.
Failed to open a file.
Failed to get the parameters of a file.
Failed to write a file.
Failed to copy a file.
An undefined error occurred.
Contact your sales representative.
[?]
Unable to start EXPRESSBUILDER from Internal Flash Memory
Did you press <F3> key during POST process?
→
Press <F3> key during displaying the following message at POST.
Press <F2> Setup, <F3> Internal Flash Memory, <F4> ROM Utility, <F12> Network
[?]
While running EXPRESSBUILDER, the server reboots after a certain time has elapsed
Is
Boot Monitoring
enabled?
→
Disable
Boot Monitoring
option of BIOS settings before running EXPRESSBUILDER.
