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Answer Tables
DSX Software Manual IntraMail Features
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421
IntraMail Features
The Default Mailbox and Routing Hierarchy
The Default Mailbox provides routing for an Answer Table during periods when a schedule is not in effect.
By default, for example, Answer Table 1 Schedule 1 is active Monday through Friday from 8:30 AM to 5:00
PM. The Default Mailbox for Answer Table 1 is active during all other times (i.e., evenings and weekends).
Since Schedule 1 and the Default Mailbox both use Call Routing Mailbox 1, initially the routing is the same
24 hours a day, 7 days a week. See
Customizing an Answer Table below for more.
When setting up your Answer Tables, keep in mind that a more speci fi c type of routing has priority over a
less speci fi c type of routing. When selecting which routing to follow when there is more than one choice for
a speci fi c time, IntraMail will choose in the following order:
- Date Schedule
- Day of Week Schedule
- Range of Days Schedule
- Default Mailbox
For example, a Date Schedule set up for Christmas day will have priority over any other schedules in effect
on December 25.
Customizing an Answer Table
Use the following examples as a guide when customizing your Answer Tables to meet speci fi c site require-
ments. Refer to Programming below for the speci fi cs.
To set up daytime and evening/weekend answering (2 schedules):
In this example, use the Default Mailbox (Call Routing Mailbox 1) for evening/weekend answering and
specify a new Call Routing Mailbox for daytime answering.
1.
Change the Call Routing Mailbox for Answer Table 1, Schedule 1.
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In 421x-Answer Table (page 880) , assign Call Routing Mailbox 2 to Answer Table 1, Schedule 1. You
will use this for daytime answering.
2. From a System Administrator’s Mailbox, record an evening/weekend Instruction Menu message for Call
Routing mailbox 1.
- This message will play to callers Monday through Friday from 5:00 PM to 8:30 AM and on weekends.
3. From a System Administrator’s Mailbox, record a daytime Instruction Menu message for Call Routing
Mailbox 2.
- This message will play to callers Monday through Friday from 8:30 AM to 5:00 PM.
To set up daytime, evening, and weekend answering (3 schedules):
This example builds on the example above, but adds a third schedule that will play just on weekday evenings.
1.
Change the Call Routing Mailbox for Answer Table 1, Schedule 1.
- In 421x-Answer Table (page 880) , assign Call Routing Mailbox 2 to Answer Table 1, Schedule 1.
As in the 2 schedule example, you will use this for daytime answering.
2. Create a new schedule that will run only in the evenings.
- In 421x-Answer Table (page 880) , create Schedule 2 for Answer Table 1 that will run Monday through
Friday from 5:00 PM to 11:00 PM. Assign Call Routing Mailbox 3 to this new schedule.
3.
From a System Administrator’s Mailbox, record a late night/weekend Instruction Menu Message for Call
Routing mailbox 1.
- This message will play Monday through Friday from 11:00 PM to 8:30 AM, as well as on weekends.
4.
From a System Administrator’s mailbox, record the weekday Instruction Menu Message for Call Rout-
ing Mailbox 2.
- This message will play Monday through Friday from 8:30 AM to 5:00 PM.
5.
From a System Administrator’s Mailbox, record the weekday evening Instruction Menu Message for
Call Routing Mailbox 3.
- This message will play Monday through Friday from 5:00 PM to 1:00 PM
Conditions
• None