Hold
202
◆
Features
DSX Software Manual
Hold
Description
Hold lets an extension user put a call in a temporary waiting state. The caller on Hold hears silence or Music
on Hold, not conversation in the extension user’s work area. While the call waits on Hold, the extension user
may process calls or use a system feature. Outside calls left on Hold too long recall the extension that placed
them on Hold. If the recall is unanswered, the call diverts to Key Ring.
There are four types of Hold:
System (Regular) Hold
With System Hold, an outside call a user places on Hold
fl
ashes the line key (if programmed) at all other
keysets. Any keyset user with the
fl
ashing line key can pick up the call.
Exclusive Hold
When a user places a call on Exclusive Hold, only that user can pick up the call from Hold. The line appears
busy to all other keysets that have a key for the line. Exclusive Hold is important if the user doesn’t want a
co-worker picking up their call on Hold.
Automatic Hold
Automatic Hold allows a user to be on an outside call, activate a feature, and automatically place the call on
Hold without
fi
rst pressing the
HOLD
key. The system places a call on Hold automatically when the user
presses
CONF
,
INTERCOM
, or a Hotline key. Automatic Hold optionally allows a user, busy on an outside
call, to press another line key or a Call Coverage Key to automatically put their initial call on Hold.
Intercom Hold
A user can place an Intercom call on Hold. The Intercom call on Hold does not indicate at any other exten-
sion. There is no Hold Recall for Intercom calls.
Distinctive Flash Rate on Recall
System Hold and Exclusive Hold recall feature a distinctive
fl
ash rate for line keys (see the chart below).
This allows the keyset extension user to easily differentiate new calls that are ringing from held calls that
are recalling.
Have a call wait on Hold, then pick it up to continue the conversation.
Distinctive Flash Rate on Recall
For this type of call:
You see this
fl
ash rate:
System Hold
Exclusive Hold
Call that you placed on Hold
Single Wink On (green)
Double Wink On (green)
Call that you initially placed on Hold
recalling your phone
Double Wink On (green)
Double Wink On (green)
Call a co-worker placed on Hold at
their extension
Single Wink On (red)
None (On red)
Call a co-worker initially placed on
Hold recalling your phone
Double Wink On (red)
Double Wink On (red)
Содержание DSX
Страница 30: ...Table of Contents xxviii Table of Contents DSX Software Manual ...
Страница 278: ...Music on Hold 248 Features DSX Software Manual Operation Music on Hold is automatic once enabled ...
Страница 322: ...Ring Groups 292 Features DSX Software Manual Ring Groups Description Available See Group Ring page 189 ...
Страница 344: ...Soft Keys 314 Features DSX Software Manual Soft Keys Description Available SeeInteractive Soft Keys page 210 for more ...
Страница 362: ...Station Message Detail Recording 332 Features DSX Software Manual Operation SMDR is automatic once enabled ...
Страница 367: ...System Programming Password Protection DSX Software Manual Features 337 Features IntraMail Features None Operation None ...
Страница 460: ...Auto Erase or Save 430 IntraMail Features DSX Software Manual Other Related Features N A Operation N A ...
Страница 639: ...11xx CPU 111x Tones 1111 DTMF Setup DSX Software Manual System Options 1001 1702 609 System 1001 1702 Default 100 mS ...
Страница 760: ...21xx Configuration 210x Setup 2104 Display 730 Station Options 2101 2501 DSX Software Manual ...
Страница 838: ...25xx Text Messages Selectable Display Messaging 250x Setup 2501 Text 808 Station Options 2101 2501 DSX Software Manual ...
Страница 976: ...DSX Program List 946 DSX Program List ...
Страница 982: ...Index 952 Index DSX Software Manual ...