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Call Forwarding Off Premises
DSX Software Manual
Features
◆
51
Features
Call Forwarding Off Premises
Description
Off Premises Call Forwarding allows a keyset user to forward their calls to an off-site location (such as a cell
phone or remote of
fi
ce) if allowed by their Class of Service. Keyset users can stay in touch by having Off
Premises Call Forwarding automatically forward their calls while they are away from the of
fi
ce. To set up
Off Premises Call Forwarding, the user selects the line or Line Group over which the call should route, as
well as the number the system should dial. The number dialed can be from an extension’s Personal Speed
Dial bin containing an outside number, or the user can enter an outside number directly into their Personal
Speed Dial bin 720. When a call rings the forwarded extension, the system selects the speci
fi
ed line or group
and then outdials the stored number.
Off Premises Call Forwarding reroutes:
❥
Intercom calls
❥
Transferred calls
❥
Direct Inward Lines
❥
UTRF (unscreened transfer) calls routed from the voice mail Automated Attendant
❥
Circular and Terminal Extension Hunting calls
Off Premises Call Forwarding does not reroute:
❥
Key Ring calls
❥
Calls to a UCD Group master number.
❥
Group Ring calls (i.e., calls to a Ring Group master number)
❥
UCD Group Calls (i.e., calls to a UCD Group master number)
❥
Ringing Call Coverage key calls
You can set up Off Premises Call Forwarding to reroute all calls or just outside calls. If an extension with
forwarding set for outside calls only receives a screened Transfer, the initial voice-announcement broadcasts
at the extension. When the caller hangs up to complete the transfer, the outside call forwards as programmed.
Call Forwarding Off Premises Example
Call Routes to Emergency Service Number After Hours
A service department dispatcher has Key Ring for lines 1-4 during the day. The dispatcher answers calls on
those lines and assigns dispatchers accordingly. At night, the calls on lines 1-4 must automatically route to
the technician on call for emergency service. To do this:
1.
In
3112-01: Direct Termination in the Day
(page 819), make sure lines 1-4 are assigned as Key Ring
lines (by pressing
CLEAR
).
2.
In
3112-04: Direct Termination at Night
(page 820), terminate lines 1-4 directly to the dispatcher’s
extension (e.g., extension 300).
3.
At the dispatcher’s extension, program a Personal Speed Dial bin for each technician that is quali
fi
ed to
take emergency calls.
4.
At the end of the day, the dispatcher presses their
System
Night key to put the system in the night mode.
5.
After enabling the night mode, the dispatcher implements Off Premises Call Forwarding to whichever
Speed Dial bin represents the technician on call for that evening.
6.
Calls ringing lines 1-4 at night automatically route to the technician on call.
Conditions
• Telco must provide Loop Disconnect Supervision on the originating line (i.e., the line that Off Pre-
mises Call Forwarding will reroute).
• All other Speed Dial programming also applies to Off Premises Call Forwarding.
When a user is out of the of
fi
ce, they can send their calls to their home of
fi
ce or cell phone.
Содержание DSX
Страница 30: ...Table of Contents xxviii Table of Contents DSX Software Manual ...
Страница 278: ...Music on Hold 248 Features DSX Software Manual Operation Music on Hold is automatic once enabled ...
Страница 322: ...Ring Groups 292 Features DSX Software Manual Ring Groups Description Available See Group Ring page 189 ...
Страница 344: ...Soft Keys 314 Features DSX Software Manual Soft Keys Description Available SeeInteractive Soft Keys page 210 for more ...
Страница 362: ...Station Message Detail Recording 332 Features DSX Software Manual Operation SMDR is automatic once enabled ...
Страница 367: ...System Programming Password Protection DSX Software Manual Features 337 Features IntraMail Features None Operation None ...
Страница 460: ...Auto Erase or Save 430 IntraMail Features DSX Software Manual Other Related Features N A Operation N A ...
Страница 639: ...11xx CPU 111x Tones 1111 DTMF Setup DSX Software Manual System Options 1001 1702 609 System 1001 1702 Default 100 mS ...
Страница 760: ...21xx Configuration 210x Setup 2104 Display 730 Station Options 2101 2501 DSX Software Manual ...
Страница 838: ...25xx Text Messages Selectable Display Messaging 250x Setup 2501 Text 808 Station Options 2101 2501 DSX Software Manual ...
Страница 976: ...DSX Program List 946 DSX Program List ...
Страница 982: ...Index 952 Index DSX Software Manual ...