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LANDesk UNIX Server Troubleshooting
B-22 Troubleshooting
LANDesk Server Problem Diagnosis
LANDesk on UNIX uses a logging system for both LANDesk operational (INFO & WARNING)
log entries and error log entries. All LANDesk logs are placed into the Server Manager Log File
which provides a audit trail of LANDesk operations. Software Errors are written also into the
UNIX User-level System log using syslog(3) to indicate critical issues. The UNIX system log(s)
can also reveal situations causing or related to the LANDesk failure by log entries written by the
agent/drivers for the Server Manager Board Agent, Server Manager Module, or other system
components.
Server Manager Log File
The Server Manager Log file is located at /var/ldsm/log/sm_log_mmddyy. When ldsm is started,
an existing log file for the current day is appended, otherwise a new log is created. If ldsm has
been running for several days, the log entries are being written to the log identified by the date
(mmddyy) that ldsm was started. A new log header is written each time that LANDesk was
started indicating the start time, the version number, and the log entry format. At startup of ldsm
INFO log entries indicate the id of the ldsm process corresponding to the LANDesk agents and
their Message System process. Software problems detected by the agents are logged. INFO
entries are also logged during LANDesk termination. The following is the format used for log
entries:
MM/DD/YY HH:MM:SS:mmm pid E_tag module function severity error_code optional_text
Field Description
pid ID of the process writing the log entry.
E_tag Unique id for the error condition; identifies location in
software where this log occurred. Refer to section “Server
Manager Error Tags”.
module Name of source module logging the error.
function Name of function logging the error
severity INFO, WARNING, DEGRADED, CRITICAL, or FATAL
indicating relative severity of the log entry.
error_code Error status code; either an errno value (1-500) or SM errno
value (> 5100). See errno codes in UNIX man page intro(2).
SM errno value are provided in section “Server Manager
Error Code”.
optional_text Desriptive text message identifying an error condition or
informational entry.
UNIX User System Log File
The UNIX system provides a user-level system log into which the LANDesk Server agents log
error conditions. This log file is located by default on MP-RAS at /var/adm/usererr/error.mm-dd.
There is a separate file for each day. Backup of previous day logs are typically copied by cron to
oerror.mm-dd files. The log entry format used is the NCR Error Logging standard error format.
The SMM Agent, servermon, also uses this log to log error conditions. This following the typical
syslog format specifically logged for LANDesk error log entries: