NCR P1235 e*SmartClock Installation Guide, Ver. 1.1
US-IT Restaurant Architecture Team
Page 28 of 37 12/6/16
issue
Cause
Resolution
6
No Employee Data found
error is shown on the
clock.
e*SmartClock is failed to
load the employee data
If the message does not go away within
a minute, please contact
•
Professional Installer:
o
Call your Supplier helpdesk
•
OTP Installer:
o
Call your Installation support
helpdesk
7
‘Assign IP address
Manually’ screen is shown
during staging process
•
e*SmartClock is not
connected to the
network.
•
e*SmartClock Staging
Package did not get
installed to the Back
Office Server. Please
follow the MOST tool
e*SmartClock readiness
checks as listed in
Section 3 - Staging Files
Readiness (pre-steps)
•
Do not enter any values on this
screen.
•
Ensure network cable has
connectivity to the POS network
switch.
•
The LED network indicator should
be flashing green which shows
network connectivity.
•
If no green flashing light, then
reboot device and check
connectivity again
•
If the problem still persist:
Professional Installer:
o
Call your Supplier helpdesk
OTP Installer:
o
Call your Installation support
helpdesk
8
Windows Activation
Warning is shown
•
Windows product
license is not activated.
•
This warning comes
after completion of the
windows license
activation trial period.
This error eventually goes away once
the Volume License is activated.
Note: Windows license activation
doesn’t cause any issue in
e*SmartClock functionality. Press
cancel to dismiss the warning errors
•
If the problem still persist:
Professional Installer:
o
Call your Supplier helpdesk
OTP Installer:
o
Call your Installation support
helpdesk
9
Error “there were error
while preparing the device
for re-image”
XPeStaging error
Pressing OK will continue the Staging
process.
If the problem still persist then:
o
Re-start the staging step 8 once
again from beginning.
