4
Contents
Page
EFTPOS Quick Reference Guide for NAB Integrated Terminal
3
Pen or PIN – for credit card transactions
5
Introduction
6
Using NAB Integrated with a POS
6
NAB specific details
6
Terminal functionality supported by NAB
7
Before you start
8
Bank terminology
8
NAB Integrated hardware installation
9
PC-EFTPOS overview
11
PC-EFTPOS software installation
14
Purchase
16
Purchase results
17
Signature required
18
Declined response
19
Function key menus
19
System time outs
23
Signature required
18
Host generated response codes
24
Terminal generated response codes
27
Argent Error Codes
34
China UnionPay – CUP
37
CUP credit cards
39
CUP debit cards
40
Refund – CUP
41
Troubleshooting
43
Fallback procedure
47
Manual backup procedure
48
Who to contact for help
49
Lost or stolen cards
49
Merchant details
50
If you wish to make any amendments to your original Merchant Agreement or EFTPOS merchant
services, please contact the Merchant Service Centre on
1300 369 852
.
Transaction queries
In the event of a transaction query, please ensure that you have the original receipt and all
transaction details available before calling the Merchant Service Centre.
