38
39
However, some headrails may still be too shallow to
properly fit both the motor box and motor box bracket.
Try inserting the bracket separately from the motor
box and sliding the motor box into the bracket (Fig.
2.11 on page 19); otherwise, you may need to insert
the motor box without the bracket.
The app cannot find or connect to my installed blinds:
Turn the Bluetooth off and back on again on your
device, and restart the app. Your device may also be
out of range of the blind; move closer to it, ensuring
you have a clear line of sight to the blind. Try turning
your smart device off and back on again. Ensure that
the battery is both connected to the motor box and
switched to the
ON
position. Last, turn the battery to
the
OFF
position and wait at least 15 seconds before
switching back to the
ON
position.
My blinds won’t properly
calibrate:
In order for the blind slats
to rotate to completely
closed and completely open
positions, the headrail must
be free of obstructions.
Ensure that the barrels in
the headrail are all aligned
Fig. 3
with each other (Fig. 3) and that there is nothing pre-
venting the barrels from rotating.
I can’t raise and lower my blind slats anymore:
Ensure that none of the strings are stuck between
or beneath hardware, as explained in the
PINCHED
CORDS
Caution on page 20.
I need to pair my automation kit to a different account:
Each automation kit can only be paired to one
MySmartBlinds account at a time. If you need to use a
different account to operate your blinds, you’ll need to
perform a factory reset on your automation kit:
1. Turn the battery to the
OFF
position, then wait at
least 15 seconds.
2. Pull on the manual switch, and while holding the
manual switch, turn the battery to the
ON
position.
As you continue pulling on the manual switch, you
will see a solid green light appear in the motor box
for five seconds.
3. Once the green light starts blinking, let go of the
manual switch. The green light will then blink
quickly to confirm that the reset was successful.
4. Last, pair and calibrate the newly reset blinds in
the MySmartBlinds app.
