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11. Troubleshooting guide
PROBLEM
POSSIBLE CAUSE
POSSIBLE SOLUTION
Ice maker does
not operate
Ice maker is unplugged
Plug ice maker in.
Breaker tripped
Reset breaker - if it happens again, call an authorized service center.
Switch turned to “OFF”
Turn switch to “ICE”.
The ice bin is full.
The ice maker has stopped since the ice detection sensor inside the tank
is activated.
The ice maker will not resume operation immediately after removing ice
-- wait for 15~30 minutes.
Ice cubes are
too large
The ambient temperature is too low. The lower the ambient temperature, the bigger the ice will be and vice versa.
Ice thickness control does not work. Contact the customer service center for details on how to control
the thickness of ice.
Ice cubes are
too small
The ambient temperature
is too high.
The lower ambient temperature is, the bigger the ice will
be, and vice versa.
Too little water in the water trough. Check the water supply.
The water nozzle does
not spray water.
Check the water supply and see if the nozzle is clogged with debri.
Ice thickness control does not work. Please contact customer service center for controlling
thickness of ice.
Ice is fragmented.
Water
is
not
accurately
sprayed from the nozzle to the
center of the evaporator.
Clean the ice maker - the nozzle may be clogged with debri.
The bin is not
fully filled with
ice cubes.
Check the operation time.
The ice bin will be filled with ice after about 12 hours of operation.
There is water in the ice bin.
Make sure the drain pipe of the water trough is properly connected and
clean the drain.
Hot air blowing around the unit.
Check the site where the product is installed.
The ice cubes
are white.
Too little water in water trough.
Check the water supply as well as whether water leaks from the trough.
The ice maker
is operating,
but no ice is made.
Too little water in water trough.
Check the water supply. Check the water supply valve.
Ice cubes are stuck on
the evaporator.
Check the water supply. Check the water supply valve. Check the hot
gas valve.
The water does not get cold.
Check the water supply valve. Contact the customer service center if
the valve is fine.
Water not spraying.
Check the water in the water trough. Check if the water pump is working.
Not condensing.
The condenser has too much dust. Clean the condenser.
Check the fan motor of the condenser.
The condenser does not work.
The ambient temperature is too high. Check the conditions where
the product is installed or contact the customer service center.
Hot gas leaks.
Contact the customer service center.
Refrigerant needs to be refilled.
Contact the customer service center.
