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Appendix F – Technical Support

Multi-Tech Systems, Inc. RF560VPN User Guide

74

Appendix F – Technical Support

The Technical Support section offers information about on-line registration as well as phone numbers
for contacting our Technical Support group. Also included is information about accessing our Internet
site, and information about ordering accessories for your RouteFinder.

Multi-Tech provides free technical support for as long as your product remains in service. Before
calling Technical Support, please read through the Troubleshooting chapter of this User Guide. Also,
ensure you have completed the

Recording RouteFinder Information

section below.

To contact our Technical Support group, use one of the following contact options, keeping in mind that
phone calls are handled with first priority:

Contacting Technical Support

Country

Using Email

By Phone

France

[email protected]

+(33) 1-64 61 09 81

India

[email protected]

+(91) 124-340778

U.K.

[email protected]

+(44) 118 959 7774

Rest of World

[email protected]

800-972-2439 (U.S. & Canada)
or +763-785-3500

Recording RouteFinder Information

Before placing a call to our Technical Support staff, record the following information about your Multi-
Tech RouteFinder.

Model no.:

________________________________________________________________

Serial no.:

________________________________________________________________

Firmware version:

_________________________________________________________

Software version:

_________________________________________________________

Note the status of your RouteFinder in the space provided before calling tech support. Make certain to
include screen messages, diagnostic test results, problems with a specific application, etc.

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Содержание RouteFinder RF560VPN

Страница 1: ...SOHO Internet Security Appliance RF560VPN User Guide ...

Страница 2: ...rpose Furthermore Multi Tech Systems Inc reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi Tech Systems Inc to notify any person or organization of such revisions or changes Revision Date Description A 08 18 03 Initial release Trademarks The Multi Tech logo is a trademark of Multi Tech System Inc Windows is a trade...

Страница 3: ...igating the Screens 19 Chapter 5 Configuring the RouteFinder Using a Web Browser 20 About the Browser Interface 20 Setup Wizard 22 Chapter 6 Managing the RouteFinder Using a Web Browser 39 Device Information 39 Device Status 40 Advanced Settings 42 System Tools 52 Chapter 7 Troubleshooting 60 Chapter 8 Frequently Asked Questions 63 Appendix A Specifications 66 Appendix B Installing TCP IP 67 Appen...

Страница 4: ...Appendix E Regulatory Compliance Information 72 FCC Part 15 Regulation 72 EMC Safety and R TTE Directive Compliance 73 Other Approvals 73 Appendix F Technical Support 74 Glossary 76 Index 81 ...

Страница 5: ...ou save the cost of multiple Internet accounts See the Glossary for more about NAT Key Features One WAN Ethernet port connects to a DSL or cable modem for shared Internet access Supports up to 10 IPSec VPN tunnels for secure LAN to LAN and Client to LAN access over the Internet 3DES encryption throughput of 1 5 Mbps Built in 4 port 10 100M bps switch Built in firewall and DHCP services with Networ...

Страница 6: ...ing or leaving the local network Connects up to 253 Users to the Internet with Broadband Speed With the SOHO RouteFinder VPN up to 253 users are connected to the Internet with only one IP account LAN Segmentation For added LAN security the RouteFinder can be used to segment the LAN by connecting the corporate servers to one RouteFinder Ethernet port and the Internet Servers to the other Ethernet p...

Страница 7: ... Setup Examples for the RF560VPN The four examples show A LAN to LAN VPN configuration between two RF560VPNs One at Site A and one at Site B Both RouteFinders use static IP address at their WAN port gateways A LAN to LAN VPN configuration between an RF560VPNs at Site A that uses a static IP through its WAN port and an RF560VPN at Site B that uses a dynamic IP address through its WAN port A LAN to ...

Страница 8: ...AN client is connected as half duplex Blinks when there are collisions on the network Serial Data Blinks when the Serial async port is receiving or transmitting data Serial DCD Lights when the Serial async port is properly connected to a remote site WAN 100 Lights when a successful connection to the 100BaseT WAN is established Off when connected to the 10BaseT WAN Link ACT Lights when the LAN port...

Страница 9: ...modem Serial The Serial port connects a standard modem optional Reset The Reset button resets the router to factory defaults Press and hold the Reset button until the Status LED of the RF560VPN blinks and then release it Do not press this button unless you want to restore all settings to the factory defaults Ports 1 4 There are 4 LAN ports You can connect network devices such as PCs FTP servers pr...

Страница 10: ...ock from lightening 6 Do not use the telephone to report a gas leak in the vicinity of the leak 7 To reduce the risk of fire use only No 26 AWG or larger Telecommunications line cord System Requirements Microsoft I E 5 5 or later version or Netscape Navigator 7 0 or later version One computer with an installed 10Mbps 100Mbps or 10 100Mbps Ethernet card One Modem or ISDN TA if a dialup backup conne...

Страница 11: ...Quick Start Guide Cabling the RouteFinder RF560VPN 1 Turn the power off on all network devices PCs cable modems DSL modems analog modems ISDN TAs and the router 2 Plug one end of a cable into the Ethernet port and other into one of the 4 LAN ports If you have more than one PC connect the others in the same way to the other LAN ports 3 If you are using an analog modem connect it to the RF560VPN s s...

Страница 12: ... Windows 98 Procedures may differ slightly in Windows Me For Windows 98 check to see that you have installed the Windows 98 patch dated August 1998 1 Click Start Settings Control Panel 2 Double click the Network icon 3 On the Configuration tab select the TCP IP protocol line associated with your network card adapter 4 If the TCP IP protocol line associated with your network card adapter is listed ...

Страница 13: ...ddresses are used in the Example Reference Guide in Example 2 Site B and Example 3 Site B To set a Fixed IP Address check Specify an IP address Fixed Addresses are used in the Example Reference Guide in all the examples except the two mentioned above For our example set the address to 192 168 2 x 8 Click OK 9 You have completed the client settings Click OK to close out of the Network Control Panel...

Страница 14: ...ng System Is Windows NT 1 Click Start Settings Control Panel 2 Double click the Network icon 3 The Network dialog box displays Click the Protocols tab Select the TCP IP protocol line associated with your network card adapter If TCP IP is not listed see Appendix B for installation directions ...

Страница 15: ...isplays In the Show Bindings for drop down list box select all adapters A list of all adapters displays on the lower part of the screen Double click the entry for your Ethernet card adapter This expands the list Verify that TCP IP Protocol is included in the list below your adapter name 5 TCP IP and your adapter are now setup ...

Страница 16: ...s IP Address 7 Click the Properties button and choose one of the following To obtain an IP Address automatically check the Obtain an IP Address Automatically checkbox To specify a Fixed IP Address check the Specify an IP Address checkbox 8 Click OK 9 Close out of the Control Panel 10 Repeat these steps for each PC on your network ...

Страница 17: ...er Guide 17 If Your Operating System Is Windows 2000 XP 1 Click Start Settings Control Panel Double click the Network and Dial Up Connections icon 2 The Network and Dial Up Connections screen displays Right click the Local Area Connection icon and choose Properties ...

Страница 18: ...ox Click the Properties button 4 The Internet Protocol TCP IP Properties dialog box displays Set your workstation s IP Address To set a Dynamic IP Address check Obtain an IP Address Automatically To set a Fixed IP Address check Specify an IP address Fixed Addresses are used in all the examples except the two mentioned above For our example set the address to 192 168 2 x 5 Click OK 6 Close out of t...

Страница 19: ...he Function Screens Buttons at the Top of the Screen These are the main function buttons They allow you to move from one function to another Device Information Device Status Setup Wizard Advanced Settings System Tools and Help Buttons on Side of the Screen These are submenus under some of the main functions When you select one of these buttons it will turn from red to blue denoting that this is no...

Страница 20: ...o ensure that your information remains private Start the RF560VPN Configuration 1 Connect your workstation Be sure your workstation is connected to one of the RF560VPN s LAN ports 2 Apply power Apply power to the RF560VPN RouteFinder and allow the LEDs to stabilize on the unit 3 Set the workstation IP address The directions for setting your workstation IP address are covered in Chapter 3 4 Open a ...

Страница 21: ...Type your network password Type admin admin is the default user name in the user name box Leave the password box empty Click OK The Setup Wizard screen displays Note To change your password select Advanced Settings and then choose Administrative Settings See Chapter 6 6 The Main Menu displays On the Main Menu click the Setup Wizard button ...

Страница 22: ...following screen is the first Setup Wizard screen From here you will follow a step by step process that lets you input all of the basic settings to configure your RF560VPN Time Zone Selection Select the time zone and then click the Next button to continue You can also click the buttons on the left side of the screen These buttons are useful when you want to change the information on individual scr...

Страница 23: ...the internal LAN IP address that you want to assign to the LAN port of the RF560VPN This is not the IP address from your ISP it is the local internal LAN IP address Device IP Address The default IP address of your RF560VPN 192 168 2 1 Device IP Subnet Mask The subnet mask can usually be left at its default of 255 255 255 0 Click the Next button ...

Страница 24: ...P server or you can choose one of four options for manually inputting your IP settings 1 From the drop down list box select the type of settings you will be entering The default screen is Static IP Settings 2a Static IP Settings Use this screen when your ISP requires you to enter your ISP settings and you want to use static IP settings Enter the IP assigned by your ISP your IP Subnet Mask and your...

Страница 25: ...stems Inc RF560VPN User Guide 25 2b Manually Input IP Settings 1 st Option Connect to Cable ISP Option Use this screen to have the program retrieve your IP settings from the ISP DHCP server and to see a description of each option Select Connect to Cable ISP and click Next ...

Страница 26: ...r your User Name Password Retype the Password for verification and select your idle time Select your Connection Type by clicking on the desired connection type button Choose either Dynamic or Fixed This will determine how you IP address will be assigned A Dynamic IP address is one automatically assigned by your ISP A Fixed IP address is an address that always stays the same You will have to enter ...

Страница 27: ...rd for verification select your idle time enter your PPTP Client IP address PPTP Server IP address and your Connection ID or Name Select your Connection Type by clicking on the desired connection type button Choose either Dynamic or Fixed This will determine how you IP address will be assigned A Dynamic IP address is one automatically assigned by your ISP A Fixed IP address is an address that alwa...

Страница 28: ...PN User Guide 28 2b Manually Input IP Settings 4 th Option Telstra Settings Use this screen when your ISP requires you to enter your ISP settings and you want to use Telstra settings Enter your User Name Password Retype the Password for verification and your Default Domain name Click Next ...

Страница 29: ...ires you to manually setup DNS settings if your ISP requires this Then enter the DNS Domain Name Server address or addresses These can be left as 0 0 0 0 for a LAN to LAN RouteFinder connection 2 Check the box labeled Your ISP requires you to input Host Name or Domain Name if your ISP requires this Then enter the Host Name and the Domain Name 3 Check the box labeled Your ISP requires you to input ...

Страница 30: ...ble or xDSL when the cable or xDSL are not working To add the modem to your setup connect the modem and input the ISP account settings Enter your ISP Phone Number User Name Password Retype the Password for verification and select your idle time Enter your External IP Address if your ISP requires you to input the IP Address Modem String Settings Select your Baudrate Settings Enter your dialing stri...

Страница 31: ... like to establish Example Site A Click the Add button The VPN Settings detail screen will display Once you have entered the settings the Connection Name displays on the lower half of the screen see screen above Click the checkbox if you want to Disable Internet Access VPN Tunnel Only You can then edit delete or enable disable this connection by clicking the corresponding buttons To enable this co...

Страница 32: ...n the previous screen displays here Site A Enable Disable UID Accept the default Disable UID when this is selected Local and Remote IPSEC Identifier are not active Enable UID is an option for compatibility purposes only other IPSEC VPN gateways might require you to input a Local and Remote IPSec Identifier Disable Enable Keep Alive When enabled will automatically renegotiate VPN if a tunnel is tem...

Страница 33: ...Main Mode provides for increased security during Phase 1 by encrypting the initial IKE traffic at the expense performance Aggressive Mode is used in cases where the initial traffic cannot be encrypted as is the case for dynamic IP VPN clients or when performance is an important factor Manual Mode is used when the remote VPN device does not support the IKE standard for key management Manual Mode re...

Страница 34: ...re Check the Enabled button Enabled Encryption Protocol Select 3DES Other options are Null DES AES 128 AES 192 AES 256 3DES Key Group Accept the Diffie Hellman Group 1 default The alternate is Diffie Hellman Group 2 Group 1 PreShared Key Enter a PreShared Key name You can enter an alphanumeric name It must match the security code for the RFVPN at Site B 102t3t4f Key Life Enter the amount of time t...

Страница 35: ...e different for each manual connection in this case one for the Incoming SPI and one for the Outgoing SPI 51c 10d Encryption Protocol Select 3DES Other options are Null DES AES 128 AES 192 AES 256 3DES Encryption Key Enter a secret unique hexadecimal value that will be used to identify a computer on one side of the firewall to a computer on the other side Each one must use the same number Enter an...

Страница 36: ...nection Settings If you prefer to use PPTP Settings instead of IPSec click the PPTP Settings button on the left side of the screen The following screen displays VPN Setting Name Description Example Enable PPTP Function Check the box to enable the PPTP function Enable PPTP IP Pool Enter a range of IP addresses 190 200 ...

Страница 37: ...the Use RADIUS Authentication button to enable RADIUS Then the following information RADIUS Port Select the port number Options are 1645 1646 1812 and 1813 RADIUS Server IP Address Enter the RADIUS Server IP Address Secret Enter a secret password Secret Confirm Retype the secret password for verification 1812 192 168 2 100 Use Local Client List Check this radio button to have your local client lis...

Страница 38: ...n on the left hand side of the screen This will save all of the preceding settings and restart the device After the restart the device will function according to the saved settings During the save and restart process system messages will let you know that you have successfully configured the settings for the device and saved the settings You will see a status bar across the bottom of your browser ...

Страница 39: ...anced Setup features Use Tools for managing the system Device Information Click the Device Information button The Device Information screen displays It shows the current setting of the RF560VPN Device Name The host name of the VPN gateway IP Address The IP address of the VPN gateway Private LAN Mac Address The Mac address of the VPN gateway LAN Ethernet port This address cannot be changed it is as...

Страница 40: ...layed on Left Side of Screen WAN Ethernet This test describes the current connection status of the Cable xDSL Modem For example when Cable xDSL is connected the screen displays a message Cable xDSL Active Release and Renew Buttons Click the Release button to terminate the WAN connection Click the Renew button to establish the WAN connection Modem Dialup A modem can be used as a dialup backup for t...

Страница 41: ... on the Device Status screen above VPN Log Button Click this button to view the current VPN activity You will see a screen similar to this one Update DDNS Dynamic Domain Name Servers Button Use this option only when you receive a notification from your ISP provider saying that the account will be removed if an update is not performed If you receive such a notification from your ISP provider click ...

Страница 42: ...e Enable DHCP Server Functions box IP Address Pool Range The IP address pool contains the range of the IP addresses that will automatically be assigned to the clients of your network The default setting is 192 168 2 2 to 192 168 2 100 WINS Server Address Enter the Primary and the Secondary WINS Server addresses IP Address Reservation You can use the IP address reservation option to give particular...

Страница 43: ...AN IP If this address is dynamically assigned then enter all zeroes You can use the IP mapping function to access an FTP server or Telnet server etc on your LAN via your ISP Internet connection Port numbers include FTP 20 21 Telnet 23 SMTP 25 DNS 53 TFTP 69 HTTP 80 POP3 110 News 144 SNMP 161 SNMP trap 162 Port Redirection If you want to route the Internet through the RF560VPN onto a port other tha...

Страница 44: ...e network to which you want to assign a static route Subnet Mask the Subnet Mask of your network IP address Gateway IP Address the IP address of the interface used to link to the remote network The entry displays in the lower half of the screen To change an entry click the Delete Del button and then re enter the information Dynamic Routing Dynamic Routing is a routing protocol that adjusts automat...

Страница 45: ...ermissions 2 Select the LAN side filter Block or Pass 3 Select the client filter settings Block or Pass 4 Select the protocol to be used from the Protocol drop down list box 5 Enter the client IP Address Range and Destination Port Range 6 Click the Add button The entry displays on the lower part of the screen 7 Continue adding table entries When complete click the Submit button Example To prevent ...

Страница 46: ...emote outside users have the permission to access the local network To activate check the WAN Side Filter Enabled box Then define the policy 1 Check the WAN Side Filter Enabled box to begin a list of users and permissions 2 Select the WAN side filter Block or Pass 3 Select the client filter settings Block or Pass 4 Select the protocol to be used from the Protocol drop down list box 5 Enter the cli...

Страница 47: ...0VPN HTTP Port Number The default value is 80 Allow Remote User to Configure the Device Check Box To give remote users the ability to configure and administrate the RF560VPN you have to check this box IP Address Type the RF560VPN WAN IP address into the browser of the specific PC on the network http 192 168 100 1 1023 http WAN IP Address Port Number Important Once the HTTP port number NOT Port 80 ...

Страница 48: ...Chapter 6 Managing the RouteFinder Using a Web Browser Multi Tech Systems Inc RF560VPN User Guide 48 ...

Страница 49: ...ust sign up with a DNS service provider in order to use this option To set up dynamic DNS check Use a dynamic DNS service All fields are required to be filled in Update Server Enter the name of your organization with the new DNS indicator members dyndns org members orgdns org Host Name Enter the name of the DNS provider dyndns org orgdns org Domain Name Enter the name of your domain org com User N...

Страница 50: ...ter Settings can prevent users from accessing certain Internet sites To enable this option check Enable URL Filter Functions Enter the name of the Internet address in the Filter String box Click the Add button The URL address then displays in the box in the middle of the screen Once the URL appears here you can delete one or all entries ...

Страница 51: ...when users have tried to access URLs that have been filtered see the screen on the previous page To enable this option check Turn Email Notification On Enter the name of your outgoing mail server Enter the email address of the person who receives this alert Indicate how often you would like the alert to be sent Click the Submit button not shown on this screen capture ...

Страница 52: ... functions allow you to view the Intruder Detection Log the Routing Table and a System Diagnosis screen You can also choose to save your settings load the RF560VPN default settings upgrade firmware and restart the device Intruder Detection Log The event messages of the Intruder Detection Log show the possible hacker attacks that have occurred on your Internet gateway Up to 32 hacker attacks may be...

Страница 53: ...outing Table To access this screen click the Display Routing Table button from the System Tools screen The Display Routing Table screen displays This table shows the current routing configuration that you setup on the Routing Table screen To exit this screen select another button on the left side of the screen ...

Страница 54: ...play the screen is pictured on the next page This screen displays even when one component is not functioning properly This is the screen you can turn to for troubleshooting your system When selected the System Diagnostics function performs a check up on your RF560VPN to make sure that everything is functioning properly To exit select another option from the button at the left of the screen ...

Страница 55: ...Chapter 6 Managing the RouteFinder Using a Web Browser Multi Tech Systems Inc RF560VPN User Guide 55 ...

Страница 56: ... User Guide 56 Save Settings to a File Use this screen to save your configuration settings to a file This will provide a backup of your settings in case for some reason you have to reset your RF560VPN 1 Click the Save File button 2 Then click Save This File to Disk in the browsing wizard ...

Страница 57: ... screen The Load Default Settings screen displays Use this screen to load the original RF560VPN factory defaults Click the Start button to load the default settings Load Settings from a File 1 To load settings from a file click the Load Settings from File button under Load Settings The screen displays 2 Select the browse button to locate the file 3 When the file is located click the Start button ...

Страница 58: ...N How will I be notified of new router firmware upgrades All Multi Tech firmware upgrades are posted on the Multi Tech Web site at www multitech com where they can be downloaded for free Your Router does NOT need the latest firmware upgrade if your Internet connection is already successful as firmware upgrades will not increase your connection speed or enhance your Router s performance 1 Use the b...

Страница 59: ...Multi Tech Systems Inc RF560VPN User Guide 59 Restart Device To access this screen click the Restart Device button from the System Tools screen The Restart Device screen displays Click on the Start button to save the current settings and restart the device ...

Страница 60: ...u call Technical Support Problem 1 Other computers can connect to the network device but my computer can t Whenever I click on Internet Explorer or Netscape I see the Windows Dial up utility popping up on my screen asking for my phone number and password to dial up my ISP Remove the TCP IP dial up adapter from all computers that will be using your RouteFinder to access the Internet TCP IP dial up ...

Страница 61: ...zation string Problem 4 My RouteFinder dials up a connection but can t seem to communicate with the ISP Verify that your baud rate is not set too high for your modem or ISDN TA The maximum baud rate that your modem or ISDN claims it can achieve may not be attainable due to poor line or connection quality Use the RouteFinder Web browser management interface to set the baud rate to a lower rate and ...

Страница 62: ...f this feature is enabled Outlook will send a request for your Internet POP3 server which will cause your RF560VPN to dial up your ISP To determine which computer on your network is processing a request for an Internet connection use the RouteFinder Web browser management interface The event messages will provide information about which computer is causing the RF560VPN to dial and which service po...

Страница 63: ...to sensing Fast Ethernet 10 100 switch on the LAN side of the router What Is Network Address Translation and How Is It Used Network Address Translation NAT translates multiple IP addresses on the private LAN to one public address that is sent out to the Internet This adds a level of security since the address of a PC connected to the private LAN is never transmitted on the Internet Furthermore NAT...

Страница 64: ...s are compatible with the router The Router is compatible with any cable modem or DSL modem that supports Ethernet What are the advanced features of the Router They include asynchronous port dial up backup VPN pass through hacker attack logging and Virtual server See Chapter 1 for a complete list What is the maximum number of VPN sessions allowed by the router Five How do I access the Router s set...

Страница 65: ...ill I be notified of new router firmware upgrades All Multi Tech firmware upgrades are posted on the Multi Tech Web site at www multitech com where they can be downloaded for free Your Router does NOT need the latest firmware upgrade if your Internet connection is already successful as firmware upgrades will not increase your connection speed or enhance your Router s performance Does the Router su...

Страница 66: ...ss through VPN Protocol IPSec with IKE key management PPTP option supports up to 10 clients 3DES Encryption 168 bit 1 5M bps throughput Number of Tunnels 10 Firewall Port and IP Filtering Denial of Service Protection DoS Network Address Translation NAT and Virtual Server Management Local and Remote Management Logging Web Based HTTP Syslog Dimensions 201 x 151 x 44 mm L x W x H 7 1 x 4 9 x 1 4 Weig...

Страница 67: ...rk icon In the Network dialog box Configuration tab click the Add button 2 Select Protocol and click Add 3 The Select Network Protocol dialog box displays In the Manufacturers box select Microsoft and then select TCP IP in the Network Protocols box 4 Click OK and you will be returned to the Network dialog box Click OK to close out of the Network dialog box 5 Allow your system to reboot ...

Страница 68: ... icon In the Network dialog box click the Protocols tab and click the Add button This screen shows TCP IP already installed 2 The Select Network Protocol screen displays Select TCP IP and follow the on screen instructions to complete installation 3 Allow your system to reboot Windows 2000 XP TCP IP is automatically installed in Windows 2000 and Windows XP ...

Страница 69: ... a computer s IP configuration MAC address and default gateway WINIPCFG for Windows 95 98 1 Select Start Run and type WINIPCFG 2 The IP address default gateway the RF560VPN IP address and the MAC adapter address display IPCONFIG for Window NT 2000 1 From a DOS Prompt type IPCONFIG and press Enter 2 The IP address default gateway the RF560VPN address and the MAC adapter address display TRACERT TRAC...

Страница 70: ...AGES AND UNDER NO CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PRICE FOR DEFECTIVE PRODUCTS Repair Procedures for U S and Canadian Customers In the event that service is required products may be shipped freight prepaid to our Mounds View Minnesota factory Multi Tech Systems Inc 2205 Woodale Drive Mounds View MN 55112 Attn Repairs Serial ____________ A Returned Materials Authorization RMA is not req...

Страница 71: ...S A Please include inside the shipping box a description of the problem a return shipping address must have street address not P O Box your telephone number and if the product is out of warranty a check drawn on a U S bank or your company s purchase order for repair charges Repaired units shall be shipped freight collect unless other arrangements are made in advance Please direct your questions re...

Страница 72: ...he user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Plug the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help This device complies with Part 1...

Страница 73: ... of 3 May 1989 on the approximation of the laws of Member States relating to electromagnetic compatibility and Council Directive 73 23 EEC of 9 February 1973 on the harmonization of the laws of Member States relating to electrical equipment designed for use within certain voltage limits and Council Directive 1999 5 EC of March 1999 on radio equipment and telecommunications terminal equipment and t...

Страница 74: ...ne calls are handled with first priority Contacting Technical Support Country Using Email By Phone France support multitech fr 33 1 64 61 09 81 India support multitechindia com 91 124 340778 U K support multitech co uk 44 118 959 7774 Rest of World support multitech com 800 972 2439 U S Canada or 763 785 3500 Recording RouteFinder Information Before placing a call to our Technical Support staff re...

Страница 75: ...ernet Multi Tech System Inc maintains a Web and an FTP site at http www multitech com ftp ftp multitech com Ordering Accessories SupplyNet Inc can provide you with replacement transformers cables and connectors for select Multi Tech products You can place an order with SupplyNet via mail phone fax or the Internet at Mail SupplyNet Inc 614 Corporate Way Valley Cottage NY 10989 Phone 800 826 0279 Fa...

Страница 76: ... DHCP Dynamic Host Configuration Protocol A protocol that was made to lessen the administrative burden of having to manually configure TCP IP Hosts on a network DHCP makes it possible for every computer on a network to extract its IP information from a DHCP server instead of having to be manually configured on each network computer The DHCP server built in to your RouteFinder allows every computer...

Страница 77: ...the specified security criteria Firmware Software that has been has been permanently or semi permanently written to the RouteFinder s memory Your RouteFinder supports flash ROM which means you can upgrade the firmware in your network device very easily by downloading a copy of the new firmware from the Multi Tech Web site and using the RouteFinder Web browser management Firmware function FTP File ...

Страница 78: ...tocol and is an advancement of the PPP protocol that allows for the bridging or bundling of two ISDN or analog channels for faster connections MAC Address The hardware address of a Device connected to a shared media To find out the MAC address of your computer please see Troubleshooting N NAT Technology NAT is short for Network Address Translation NAT is an Internet standard that enables a local a...

Страница 79: ...d to specific services You can also find lists of standard port numbers on the World Wide Web PPPoE Point to point protocol over the Ethernet It is a means of connecting from your premises to your Internet Service Provider Its main advantage is that it determines the need for the ISP to manage the allocation of IP addresses PPTP Point to Point Tunneling Protocol An IP tunneling protocol designed t...

Страница 80: ... a private network to the Internet requires using registered IP addresses to avoid duplication The four groups of numbers octets are used to identify a particular network and host on that network The InterNIC assigns Internet addresses as Class A Class B or Class C Class A supports 16 million hosts on each of 127 networks Class B supports 65 000 hosts on each of 16 000 networks Class C supports 25...

Страница 81: ...ystem 76 DoS 6 Dynamic DNS Settings 49 Dynamic Host Configuration Protocol 76 Dynamic Routing 77 E E Mail Alert 51 EMC Safety and R TTE Directive Compliance 73 Encryption 77 Ethernet 77 F FCC Part 15 Regulation 72 File Transfer Protocol 77 Filtering 6 77 Firewall 77 Firewall Features 66 Firmware 58 77 firmware upgrade notification 58 Frequently Asked Questions 63 FTP 77 G Gateway 77 Glossary 76 H ...

Страница 82: ...ty Warnings 10 Save and Restart 38 Save Settings to a File 56 Secure VPN Connections 6 Server 80 Setup Examples 7 Specifications 66 Static Routing 44 80 Subnet 80 SubnetMask 80 System Administration 47 System Diagnosis 54 System Log 47 System Requirements 10 System Tools 52 T TCP IP 80 Technical Support 74 Temperature 66 TRACERT 69 Triple DES 3DES 80 Troubleshooting 60 Tunneling 80 U UDP User Data...

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