55
Limited Warranty Statement
54
Limited Warranty Statement
Limited Warranty Statement
Multicom Systems (henceforth known as Multicom) warrants
its products to be free from defects in material and
workmanship, under normal use, for a period of twelve (12)
months, or twenty four (24) months if the Multicom product
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date of purchase. If the warranted products are returned
to Multicom during this period of coverage, Multicom
will repair or replace (at its discretion) without charge,
those items found to be defective. Any replacement or
repaired parts are warranted for the remainder of the
original warranty or ninety (90) days, whichever is longer.
The original purchaser must promptly notify their Multicom
distributor, in writing during the warranty period, that
there is a defect in material or workmanship. All Multicom
distributors and dealers have a warranty program and you
are expected to return your product with proof of purchase
in accordance with such a program. Prior authorisation is
required before returning the product, as Multicom will not
accept any shipment for which prior authorisation was not
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defective.
Please note that this warranty does not cover any software
products, which are licensed under terms of a separate
software license agreement included with the product
purchased. This warranty only applies to defects in parts
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product label and shall not cover transformers, metal boxes,
access cards & tags, batteries, tamper kits, spare parts,
cables & connectors, temperature sensors, promotional
items & displays or any freight, and labour.
This warranty does not cover damage incurred in shipping
or handling, problems that result from external causes such
as accident, abuse, and misuse, or problems with electrical
power failures, or other damage caused by:
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peripherals or unauthorised alterations or
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usage that is not in accordance with product
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using accessories, parts or components not supplied
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failure to provide a suitable installation environment
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failure to change passwords, settings and/or pin
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improper maintenance or failure to perform regular
preventative maintenance
Multicom’s responsibility for defects in material is limited to
repair and replacement of the product. Multicom does not
