74 Troubleshooting Your RSGu3502
Troubleshooting Your RSGu3502
Resetting All of Your Equipment
You can resolve many installation issues by resetting all of your equipment.
To reset all of your equipment:
1
Turn off your computer, RSGu3502 residential gateway, router (if you have one), and DSL or cable
modem.
2
Turn the devices back on, one at a time, in this order:
•
Modem
•
Router (if present)
•
RSGu3502
•
Computer
A computer cannot send
or receive data
Check that the Ethernet cable is properly connected to the RSGu3502 and the
computer.
If you have a cable modem
only
, check that your TV is working and the picture is
clear. If you cannot receive TV channels, your cable data service will not function.
Contact your cable provider.
If you have a DSL modem
only
, check that your DSL service is working. Contact
your DSL provider.
My high-speed Internet
connection uses a USB
port, not an Ethernet
port
You need to switch your high-speed Internet connection from USB to Ethernet to
use Internet Phone Service. If your computer does not have an Ethernet adapter,
you can purchase an Ethernet adapter or a USB to Ethernet Converter to connect
your computer to the RSGu3502, and ultimately the Internet.
Problem
Possible Solutions
