Troubleshooting Your RSGu3502 73
Troubleshooting Your RSGu3502
Problem
Possible Solutions
Power light is off
Check that the AC power adapter is properly plugged into the electrical outlet and
the RSGu3502.
Check that the electrical outlet is working.
Cannot send or receive
data or phone calls
or
No dial tone
If you subscribed to just one phone line, be sure your phone is connected to
Phone 1 port on the RSGu3502.
Check all other cabling between the modem, the RSGu3502, and the computer.
Be sure you used the cables provided with the RSGu3502. All Ethernet cables
must be straight-through cables.
Check the lights on the modem front panel. For information, see your cable or
DSL modem user guide.
Can you access Web pages? If not, check to see if your ISP (cable or DSL) is hav-
ing connection issues in your area.
Be sure the telephone connected to the RSGu3502 is disconnected from the wall
jacks that traditional phone companies use.
Compare your device connections to those shown in “Connecting Your
RSGu3502” on page 9. The order in which you turn the devices on is very impor-
tant. Review the order listed at the bottom of
Resetting All of Your Equipment
(see page 74).
