2. Troubleshoot your phone:
a. Check if a
is available for your phone.
b. Check
You may see issues if your phone's internal storage is almost full. To free up space, remove
unnecessary files and clear cached data.
3. Troubleshoot your apps:
a. Check for
b. Use
to see if apps you installed are causing the issue and uninstall as needed.
If your problem doesn't go away in safe mode, restart your phone and continue to the next section.
4. Reset to factory settings:
To remove any processes on your phone that may be causing the issue, you can
to
factory settings.
A factory data reset will remove all data from your phone.
5. If you have a Windows PC,
download Rescue and Smart Assistant
to your PC and try reinstalling the
phone's system software.
Screen is frozen or won't respond
Tip: If your screen goes black when the phone rings so you can't answer the call,
for the
Phone app.
If your screen lags or blurs motion between actions,
.
If your phone freezes, stops responding, or is stuck on a blank or white screen, try the following:
1. Restart your phone. Hold down the Power button for about 30 seconds.
2. If this doesn't work, charge your phone for at least 5 minutes. Then, while connected to the charger,
restart again by holding down the Power button for 30 seconds.
If your phone freezes again, check for a larger issue:
1. Restart your phone to unfreeze it.
2. Check if a
3. Check
You may see issues if your phone's internal storage is almost full. To free up space, remove unnecessary
files and clear cached data.
4. Check for
.
If you can't unfreeze the phone,
to factory settings, to remove any processes that may
be causing the issue.
A factory data reset will remove all data from your phone.
Fix a problem : Hardware issues
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