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Understanding Status
Messages
You may receive status messages under certain
conditions. Before contacting TELUS Mobility Client
Care, note the message, numeric code, and the
conditions under which it appeared. The following
table lists and describes the status messages.
Status
Messages
Message Description
Number Not in
Service
The number that you entered is not
valid.
User Not
Available
The handset that you called is either
busy, out of coverage, or turned off.
Please try again later.
User Not
Authorized
The person that you called has not
purchased this service.
Please Try Later This service is temporarily not
available. Please try again later.
Service
Restricted
This service was restricted by TELUS
Mobility, or this service was not
purchased.
Service Not
Available
You are either out of coverage or
having problems with provisioning.
System Busy
The system is experiencing heavy
traffic. Please try again later.
Service Conflict This service cannot be enabled
because an incompatible service has
already been turned on.
Please Try
Again
An error occurred. Please try again.
SIM PIN
incorrect. Try
again.
You have entered an incorrect PIN
number.
Please Enter
Special Code
You have inserted a SIM card that will
not work with a TELUS Mobility
handset. Contact TELUS Mobility
Client Care if you believe this is a valid
SIM card.
Self Check Error
+ Number Code
A fault was detected with your
handset. If this error recurs, note the
error code and contact TELUS Mobility
Client Care.
Self Check Fail
+ Number Code
An operational fault was detected with
your handset. Note the numeric code,
turn your handset off, and contact
TELUS Mobility Client Care.
Status
Messages
Message Description
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