15
EN
07. TROUBLESHOOTING
INSTRUCTIONS FOR FINAL CONSUMERS / SPECIALIZED INSTALLERS
Anomaly
Procedure
Behavior
Procedure II
Find source of the problem
• Door/Motor
doesn't work
• Make sure you have
a 230V power supply
connected to the control
board and if it is working
properly.
• Still not working
• Consult a qualified
MOTORLINE technician.
• Door/Motor
doesn’t move
but makes
noise
• Turn off the 230V
power supply and move
the door manually
to check if there are
mechanical problems.
• Found problems?
• Consult an experienced
door expert.
• The door moves easily? • Consult a qualified
MOTORLINE technician.
• Door/Motor opens
but doesn't close
•Turn off the 230V
power supply and move
the door manually to the
closed position. Turn off
the building eletric board
for 5 seconds and then
turn on.
• The door opened but
did not closed.
1
• Check if there is any
obstacle in front of the
photocells;
2
• Check if any of the
door control devices
(key selector and push
button) are locked and
are sending permanent
signal to the control
board;
3
• Consult a qualified
MOTORLINE technician.
• Door/Motor
doesn’t
make
complete
route
• Turn off the power
supply and move the
door manually to check
if there are mechanical
problems.
• Found problems?
• Consult an experienced
door expert.
• The door moves easily? • Consult a qualified
MOTORLINE technician.
1 •
Open the control board and
check if it has a 230V power
supply;
2
• Check the control board input
A) SAFETY SYSTEMS
(Opening security systems NO;
Closing security systems NO):
1
• Disconnect everything from
the Security input.
If the automation starts to work
normally, analyze which device is
the problem.
1
• Make a new programming
course in control board
attributing the necessary times to
open and close with appropriate
force.
Check all axes and motion
systems associated with the
door and automatism (shafts,
Check all axes and movement
systems associated with the
If the door works, the problem is
in the motor. Remove it and send
it to the MOTORLINE technical
fuses (switch);
3
• If the motor does not work,
remove it and send it to the
MOTORLINE technical services
2
• Replace the defective device
with a functional one. Check if
the automation works correctly
again. If not, repeat step 1 to
discover another malfunctioning
device.
2
• If that does not work, remove
the control board and send it to
the MOTORLINE technical services
for diagnosis.
NOTE:
The control board strength
hinges, etc.) to find out what the
problem is.
door and automation (wheels,
hinges, etc.) to find out what the
services for diagnosis;
for diagnosis.
must be sufficient to open and
close the door without stopping,
but a person must be able to stop
it with small effort. In case of
safety systems failure, the door
will never cause physical damage
problem is.
to the obstacles (vehicles,
people, etc.).
