Bluetooth devices if you don't need them, restart the Motiv app and toggle
the Bluetooth setting on your phone OFF and back ON to reset connectivity.
2. Missing Activity Data
First check the health of your HR sensor. It is the green LED lamp that flashes
periodically on the inside of your ring. To learn more about, click
to be
navigated to the relevant page in this manual.
Place your ring on the charger for 10 minutes and then take it off. The interior
green LED should flash soon after and again about 6-10 minutes later. If your
sensor does not flash green at any point, this would indicate a damage or a
fault that cannot be repaired. If your sensor flashes green, that’s great news -
the HR sensor is functional and is trying to collect your HR data.
While Motiv Ring is great for tracking step-based activities, certain exercises
don’t lend themselves to reliable heart rate readings. Here are some of the
factors that can affect the accuracy of your heart rate data and the things you
can do to get the best readings possible.
For best results, find the right size
One of the most important things you can do is ensure you have the right
Motiv Ring size. With our Motiv Ring Sizing Set, you can take as much time as
you need to try on different sizes before choosing your size. We recommend
wearing the sizing rings for 24 hours to ensure you find the best fit.
With the right size, your Motiv Ring should be snug but comfortable,
maintaining contact all around the inner part of the ring. A good test is to
twist the ring a couple times around your finger. If the skin moves with the
ring, you have the right fit. If not, try a smaller size. If you have two sizes that
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