Motiv Motiv Ring Скачать руководство пользователя страница 39

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Android: Troubleshooting

1. Using an Unsupported Android Device

The following devices are currently supported by the Motiv App:

HTC Google Pixel

HTC Google Pixel XL

HTC Google Pixel 2

LG Google Pixel 2 XL

LG Google Pixel 3

LG Google Pixel 3 XL

Samsung Galaxy 7

Samsung Galaxy 7 Edge

Samsung Galaxy 8

Samsung Galaxy 8+

Samsung Galaxy Note 5

Samsung Galaxy Note 8

Samsung Galaxy S9

Samsung Galaxy S9+

If your device is not listed here, it is not currently ofﬁcially supported. That

means the Motiv App for Android may not work on your phone. You are

welcome to use the Motiv Ring with your device even if it is not supported,

however you may encounter activation and pairing issues, bugs, syncing

issues, display issues, and Bluetooth connectivity issues that do not affect the

Android devices that are supported.

2. Pairing Troubleshooting

Please be sure to update your Motiv App to the latest version available in the

Google Play Store.

After you have downloaded the latest version of the Motiv

App, please do the following:

1. From your phone's Settings screen, search for Bluetooth and make sure it is

turned on by moving the slider button to the right (please do not try to

connect your ring through this setting)

2. Go back to Settings, search for Location and make sure it is turned on by

moving the slider button to the right (we do not track your location)

Содержание Motiv Ring

Страница 1: ...The Motiv Ring User s Manual...

Страница 2: ...Contents 1 The Motiv Ring Care Use Functionality 2 Android Getting Started 3 Android Troubleshooting 4 iOS Getting Started 5 iOS Troubleshooting 2...

Страница 3: ...Pixel 3XL Samsung Galaxy 7 Samsung Galaxy 7 Edge Samsung Galaxy 8 Samsung Galaxy 8 Samsung Galaxy Note 5 Samsung Galaxy Note 8 Samsung Galaxy S9 Samsung Galaxy S9 The following is a list of supported...

Страница 4: ...level To personalize your active minutes threshold to you Motiv Ring measures your resting heart rate each night For example a 40 year old with a resting heart rate of 65 bpm will have to get their he...

Страница 5: ...There is a trade off between higher temporal resolution and battery life So if we were to report HR more frequently our battery life would drop and we decided that battery life is more important for y...

Страница 6: ...ads 5 Steps Count Motv vs Phone With the Motiv steps vs steps counted by your phone there could always be a difference between these as different trackers use different methods to determine steps and...

Страница 7: ...to sync in the background every 7 10 minutes for a few seconds only by keeping your Location Services and Bluetooth on your phone switched on 8 How to Wear Your Motiv Ring For best results please wea...

Страница 8: ...g to remove it Also keep in mind your ngers tend to swell in the morning when you rst wake up and the ring may be easier to remove it later in the day 10 Materials and Metals The ring s outer housing...

Страница 9: ...nd are a tiny bit smaller and they may offer a little more room Other than that please check you don t have any allergies to metal or plastic The Motiv Ring s outer housing is ultra light titanium all...

Страница 10: ...ccomplished while retaining the ability to remove and replace the ring A nger with a knuckle much larger than the circumference of the nger should be avoided As for the thumb the reason we don t norma...

Страница 11: ...ould impact signal possibly beyond our ability to correct Another factor that can impair signal quality is temperature as in cold weather blood can retreat from your ngers which can also make it dif c...

Страница 12: ...e optical heart rate sensor in Motiv Ring is an industry standard in the wearable market but Motiv is the rst company to put that sensor in a ring This sensor utilizes a green LED a color we chose to...

Страница 13: ...their ring they will know that a sync request has been triggered when they see this light pattern Trigger Gesture User holds their ring horizontally and rotates their ring inward toward their body wi...

Страница 14: ...display solid blue while data is being transferred The duration of this light will vary depending on the amount of data that needs to be synced Find my phone This light pattern will be activated when...

Страница 15: ...ard their body and then immediately outward away from their body with the HR sensor on the bottom of their nger and the LED strip facing them Memory Full Update Firmware This LED indicates that a user...

Страница 16: ...rs when the ring is on the charger and the rmware is being updated A rst time user may see a solid yellow color during rst time pairing as the rmware will likely need to be updated then as well If a u...

Страница 17: ...pact your devices in a way that s not immediately visible It is recommended to send all your electronic devices through the x ray scanner with your carry on as there is no evidence that x ray scanners...

Страница 18: ...re a full charge and discharge cycle before an accurate measure of battery capacity can be made 20 Safe Charging Recommendations To charge your Motiv Ring we recommend the following power sources a la...

Страница 19: ...your ring will constantly search for a signal shortening its battery life The Motiv Ring can store up to 2 days worth of data before it needs to sync to your device 22 Certi cations for the Motiv Rin...

Страница 20: ...eve 150 minutes a week you are at lower risk of chronic disease and cardiovascular events Motiv tracks active minutes through a combination of elevated heart rate and activity Any time you are moderat...

Страница 21: ...ting steps we check your heart rate every few minutes and if your heart rate is elevated the Motiv Ring will engage the sensor to track continuously those times you are active 27 How We Measure Distan...

Страница 22: ...t Sleep matters The science is pretty clear getting enough quality sleep has positive effects on our health Sleeping right can prevent illness increase energy levels and productivity and improve brain...

Страница 23: ...ee horizontal dots in the top right corner of the screen will open up a menu that will allow you to edit your previous night s sleep You can input the time that you fell asleep by either tapping on th...

Страница 24: ...Just like editing the start of your sleep period you can edit your wake time by either tapping on the tab above your sleep graph or by using the wheel menu to input the time that you woke up 24...

Страница 25: ...checkmark Your Sleep Detail card and your sleep trends for the week will display your new edited sleep details Please view this tutorial video for Sleep Details Please note it contains the iOS speci...

Страница 26: ...ur RHR every night and shows how you re trending over time Because it s comfortable and won t disrupt your sleep habits we re able to collect your RHR while you re sleeping which is the best time to g...

Страница 27: ...ight while you re asleep in order to get the most reliable and least confounded measurements This makes it easy to consistently measure data the same way with the same conditions every night We use yo...

Страница 28: ...ase available signal Maintain a fully closed but relaxed st during walking and running events This limits the additional isolated movements of the nger and a good t allows a fully closed st to occur w...

Страница 29: ...e setting on your phone 1 When your Ringer volume is set to anything but 0 your phone will make an alert sound at the current volume level even if your ringer is set to vibrate 2 If your Ringer volume...

Страница 30: ...Ring is great at tracking step based activities while performing a HIIIT routine you might nd yourself missing certain elevated HR readings in case your rst intense activity interval falls within tha...

Страница 31: ...only need to be done once with the Motiv App though it may need to be repeated after an app update Once you have paired your ring with your phone we do not recommend un pairing your ring Currently the...

Страница 32: ...also manually sync to see the most recent activity data in the Motiv app To manually sync your ring hold your nger horizontally and twist the ring around your nger a few times Slow and smooth works be...

Страница 33: ...th the same account please follow these steps to prevent sync and data issues 1 Sync your ring to your iPhone 2 Open the Motiv App on your Apple device or devices tap Settings then tap Motiv Ring tap...

Страница 34: ...6 Restart your phone Supported Google Pixel Devices Disabling the Adaptive Battery 1 Open your phone s Settings app 2 Tap the Battery icon 3 Click on Adaptive Battery and switch this function off Nex...

Страница 35: ...the time that recording took place To see if a more recent HR value has been captured simply sync At the top of your Daily Feed under the day or date you ll see a sync icon with a time statement such...

Страница 36: ...ies burned You can learn more by clicking on the i button throughout the app starting with additional information about sleep activity resting heart rate and goals 9 Adding an Activity To ensure you a...

Страница 37: ...t Users can export Motiv steps and HR data to Google Fit We are working on adding additional data to the Google Fit integration including sleep Google Fit calculates calories differently from the Moti...

Страница 38: ...38...

Страница 39: ...with your device even if it is not supported however you may encounter activation and pairing issues bugs syncing issues display issues and Bluetooth connectivity issues that do not affect the Android...

Страница 40: ...ons and access requests Bluetooth location photos les media storage for Motiv App otherwise you will not be able to pair or sync we do not track your location 11 Go through the activation and pairing...

Страница 41: ...hone These steps may be a little different on your device If so it may help if you look online for clearing Bluetooth cache in your speci c device 3 Sync Troubleshooting Syncing your Motiv Ring with t...

Страница 42: ...he foreground on your phone please try manually syncing your ring by holding your nger horizontally then slowly spinning the ring on your nger until the LED is blue If your data doesn t update within...

Страница 43: ...e heart rate readings Here are some of the factors that can affect the accuracy of your heart rate data and the things you can do to get the best readings possible For best results nd the right size O...

Страница 44: ...ir signal quality For certain exercises such as weightlifting it may be dif cult to auto detect Active Minutes This is because when you re lifting heavy weights for an extended period of time or gripp...

Страница 45: ...p you can manually add or edit activities that we may not have captured due to factors listed above We help translate those activities into active minutes and will calculate the number of calories you...

Страница 46: ...you still do not see the LED come on try a different power source 6 If you still do not see the LED come on try your other charger 7 Make sure you have no other external devices plugged into other US...

Страница 47: ...npair ring If ring is already un paired please skip this step 4 Reboot your phone 5 Go to your Settings and tap on Motiv Ring 6 Tap on Pair ring 7 Follow instructions for pairing your ring Make sure y...

Страница 48: ...ong WiFi signal Turn off the Bluetooth on your phone within Settings for 15 seconds then turn it back on There may be some Bluetooth signal interference taking place Connectivity issues sometimes happ...

Страница 49: ...eature is a known issue As an alternative way of adding your activity we recommend manually adding your workout by clicking the button and accessing the Add Edit function Activity cards created via th...

Страница 50: ...uter or the USB wall plug that would have come with your phone Keep the ring on the charger until the activation process reaches 100 Please turn on Wi before trying to pair your Motiv Ring if possible...

Страница 51: ...as long as your Bluetooth is on and your ring is charged You can also manually sync to see the most recent activity data in the Motiv app To manually sync your ring hold your nger horizontally and tw...

Страница 52: ...h you can edit con rm or dismiss To add an activity that wasn t auto detected use the button Use the visual editor to drag the start and end times or double tap to move the selector to a different tim...

Страница 53: ...subtracted from your weekly goal and your remaining daily goals will be reduced by the same amount View your week at a glance to see your progress throughout the week You can always raise or lower you...

Страница 54: ...been captured simply sync 7 Earning Your First Activity Cards The Daily Feed in your Motiv App will begin to ll up with Activity Sleep and Resting Heart Rate Cards as you use Motiv Ring If you are mo...

Страница 55: ...ng you ll see your Sleep Card and Resting Heart Rate Card and Activity Cards will appear throughout your day as you earn them Tapping on the date at the top of the screen will always return you to the...

Страница 56: ...d checks it continuously when a sustained elevated heart rate or step count is detected The app also displays the last HR value that was recorded prior to your most recent sync and the time that recor...

Страница 57: ...sting activity card tap on your Activity Card to see Activity Details Press the dots to the left of the X in the top right corner and select edit or delete 10 Sleep Detail We designed Motiv Ring to tr...

Страница 58: ...of sleep which we use to show you your average sleep and wake times The white bar means you were sleeping Gaps in your sleep are when you were awake or had restless sleep Sleep matters The science is...

Страница 59: ...our phone You can also initiate a sync by holding your nger horizontally while rotating the ring around your nger slowly and smoothly Your LED will ash blue when your ring starts to broadcast then sol...

Страница 60: ...collect your HR data While Motiv Ring is great for tracking step based activities certain exercises don t lend themselves to reliable heart rate readings Here are some of the factors that can affect...

Страница 61: ...e retaining the ability to remove and replace the ring A nger with a knuckle much larger than the circumference of the nger should be avoided Factors that can impair signal quality For certain exercis...

Страница 62: ...pping treadmill handlebars or side rails while walking or running as it can impact our ability to track steps as your hands aren t moving Gripping strollers push carts etc can also limit signal In the...

Страница 63: ...may not have seen a noti cation that your battery was at 20 We re looking at ways to further improve this experience Here s how it s done Tapping on the Sleep Card in your Daily Feed will display inf...

Страница 64: ...your sleep graph or using the wheel menu at the bottom Just like editing the start of your sleep period you can edit your wake time by either tapping on the tab above your sleep graph or by using the...

Страница 65: ...en interrupted and the ring failed to upload new rmware you will usually see a solid yellow amber orange LED The ring will not be responsive to your activity or syncing until the new rmware has been i...

Страница 66: ...steps 1 7 If you re still having trouble as an alternative for users who are reporting a ring update issue we suggest you attempt to pair the ring with a different phone an iPhone or Android doesn t m...

Страница 67: ...ult to succeed When this occurs it s best to disconnect all Bluetooth devices if you don t need them restart the Motiv app and toggle the Bluetooth setting on your phone OFF and back ON to reset conne...

Страница 68: ...e 17 If you still do not see the LED come on try your other charger 18 Make sure you have no other external devices plugged into other USB ports on your computer 19 When charging a Motiv device using...

Страница 69: ...69...

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