RP424PFC Indoor Gas Fireplace
Page 79
XG0781 - 151104
Maintenance
Common Problems
Always ensure this appliance is installed in accordance with these
instructions for trouble-free operation. Installation and service must
be performed by a qualified installer, service agency, or gas supplier.
The following table provides a list of common problems and solutions
to assist in troubleshooting.
Problem
Solution
1. No power.
1. Check the light on the outside of
the Control Box. This light indicates
power supply to the box.
2. Check the fuse.
3. Check power supply.
2. Wall Switch light on the
control box isn't lit.
1. Ensure wall switch is in the ON
position.
2. Ensure wall is not improperly
grounded.
3. Power vent/blower isn't
running.
1. Ensure the power vent is
plugged in at both ends.
2. Ensure the speed control is on.
3. Check the power vent fuse.
4. Power vent may be faulty.
4. Heat Sensor or
Combustion Air Switch
light on the control box
isn't lit.
1. Faulty switch or connection to
the switch.
2. If the light isn't lit but the
fireplace is working the unit may be
overheating.
5. Flue Gas Switch on the
control box isn't lit.
1. Ensure the power vent is
connected and operating.
2. Increase the fan speed.
3. Ensure all venting is installed
according to these instructions,
connected, and free of any kinks.
6. Control box lights are
lit but the igniter isn't
glowing.
1. Wait at least 60 - 90 seconds.
See
Section 11
for ignition
sequence.
2. Listen for an audible click during
the first 60 - 90 seconds after
lighting the unit. If there is no click,
check all wiring and connections to
terminal 1 and 2 within the control
box. See
Figure 36
. If there is a
click, check the igniter and sensor.
3. Check power supply voltage to
the igniter.
7. The igniter is glowing
but the pilot will not light.
1. Ensure the gas supply is turned
on.
2. Allow the system to bleed.
3. Refer to
Section 11
for ignition
sequence. Ensure proper actions
are taking place.
Problem
Solution
8. Pilot is lighting but the
burner is not.
1. Check the flame sensor position.
2. Ensure the ON/OFF switch on
the valve is set to the ON position.
9. The burner lights but
soon dies, the pilot stays
lit.
1. Check the gas inlet pressure.
See
Section 8
.
10. The burner lights but
both the burner AND the
pilot soon die.
1. Check the gas inlet pressure.
See
Section 8
.
2. Check the inlet pipe size.
11. The fireplace lights but
the igniter continues to
glow with the flame on.
1. Check the flame sensor position.
12. The fireplace turns off
after five minutes.
1. Check the Flue Gas Switch light.
2. Check the Heat Sensor or
Combustion Air Switch light.
If either light is NOT lit, contact your
local Montigo dealer for further
assistance.
15. The flame is flickering/
too fast.
1. Ensure there are no gaps in the
glass barriers. See
Section 10
.
2. Check the fan speed. See
Adjusting the Fan Speed
.
16. The flame is not
centered.
1. Ensure there are no gaps in the
glass barriers. See
Section 10
.
17. The accent lights do
not light.
1. Wait 60 seconds after placing
the light switch in the ON position.
2. Check power to the lights.
3. Check the bulbs. See
Replacing
Light Bulbs
.
If you experience any further issues please contact your local
Montigo dealer for assistance. To find your local Montigo dealer,
visit
www.montigo.com
.