63
Q7: The screen on the display is blank when switching.
A7: Try switching again. Manually adjust the EDID® data to set a usable video resolution for
the video source.
Q8: The matrix cannot be controlled using RS-232 commands.
A8: Check the RS-232 cable connection at each end. Ensure that the RS-232
communication parameters are set as baud rate=9600, data bits=8, stop bits=1,
parity=none. Try using a different COM port.
TECHNICAL SUPPORT
Monoprice is pleased to provide free, live, online technical support to assist you with any
questions you may have about installation, setup, troubleshooting, or product
recommendations. If you ever need assistance with your new product, please come online
to talk to one of our friendly and knowledgeable Tech Support Associates. Technical
support is available through the online chat button on our website www.monoprice.com
or through email by sending a message to [email protected]. Check the website for
support times and links.
SPECIFICATIONS
Matrix
Model
39670
Video Inputs
8x HDMI®
Video Outputs
6
x HDBaseT™,
2x HDMI
Maximum HDMI Output Resolution
4K@60Hz with YCbCr 4:4:4
Maximum HDBaseT Output Resolution
4K@60Hz with YCbCr 4:2:0
Bandwidth
18 Gbps