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TROUBLESHOOTING
Q1: The video signal is losing color or there is no video output.
A1: Ensure that the cables are properly plugged in. Check that the cable is good by
replacing it with a known good one.
Q2: There is no output image when switching.
A2: Ensure that the cables are properly plugged in.
Check that output HDCP™ compliance
is enabled. Check that the display supports the selected video resolution. Use an
oscilloscope or multimeter to verify that there is a signal at the input and output ends.
Q3: The front panel buttons do not work.
A3: Ensure that the front panel buttons are not locked.
Q4: The IR remote control does not work.
A4: Ensure that you are using the remote within the IR range and at the proper angle.
Replace the remote control's battery. Ensure that the IR receiver is properly plugged in.
Try replacing the IR receiver.
Q5: The POWER LED on the front panel remains off, even after switching power on.
A5: Ensure that the power cord is properly plugged in. Verify that the power outlet has
power by plugging in another device, such as a lamp.
Q6: EDID® management does not work properly.
A6: Try replacing the HDMI® cable with a known good one.