Warranty
MKS,
ENI
Products
warrants
to
the
original
purchaser
for
a
period
of
one
year
from
the
date
of
delivery,
each
instrument
to
be
free
from
defects
in
materials
and
workmanship.
For
a
period
of
one
year,
MKS,
ENI
Products
will,
at
its
option,
adjust,
repair,
or
replace
defective
parts,
without
charge
to
the
original
purchaser,
so
that
the
instrument
performs
according
to
its
specifications.
When
warranty
service
is
required,
the
instrument
must
be
returned,
transportation
prepaid,
to
the
factory
or
to
one
of
MKS,
ENI
Products'
designated
service
centers.
If,
in
our
opinion,
the
instrument
has
been
damaged
by
accident,
unreasonable
use,
buyer
‐
supplied
software
or
interfacing,
improper
site
preparation
or
maintenance,
or
abnormal
conditions
of
operation,
repairs
will
be
billed
at
standard
rates.
In
this
case,
an
estimate
will
be
submitted
before
the
work
is
started.
THIS
LIMITED
WARRANTY
IS
EXCLUSIVE
AND
MKS,
ENI
PRODUCTS
MAKES
NO
OTHER
WARRANTIES,
EXPRESS
OR
IMPLIED,
AND
ALL
OTHER
EXPRESS
ORAL
OR
WRITTEN
WARRANTIES
AND
ALL
WARRANTIES
IMPLIED
BY
LAW,
INCLUDING
ANY
WARRANTIES
OF
MERCHANTABILITY
OR
FITNESS
FOR
A
PARTICULAR
PURPOSE
OR
OTHER
WARRANTY
OF
QUALITY
ARE
EXCLUDED
AND
DISCLAIMED.
IN
NO
EVENT
SHALL
MKS,
ENI
PRODUCTS
BE
LIABLE
FOR
SPECIAL,
INDIRECT,
INCIDENTAL
OR
CONSEQUENTIAL
DAMAGES
RESULTING
FROM
BREACH
OF
ANY
WARRANTY,
WHETHER
EXPRESS
OR
IMPLIED,
INCLUDING
ANY
IMPLIED
WARRANTY
OF
MERCHANTABILITY
OR
FITNESS
FOR
A
PARTICULAR
PURPOSE,
OR
FROM
ANY
CAUSE
WHATSOEVER,
INCLUDING
NEGLIGENCE.
Buyer's
sole
and
exclusive
remedy
under
this
warranty
shall
be
repair
or
replacement
as
set
forth
above,
or
if
MKS,
ENI
Products
is
unable
to
repair
or
replace
the
defective
part
within
a
reasonable
time,
a
refund
of
the
price
of
the
part
or
goods
that
give
rise
to
the
warranty
claim.
Service
And
Technical
Assistance
For
Service
or
Repair
contact
the
closest
Customer
Service
Department
with
the
following
information:
•
Model
and
serial
number
•
Purchase
order
number
•
Detailed
description
of
malfunction
•
Your
company's
"Bill
To"
and
"Ship
To"
address
You
will
receive
a
RMA
(Return
Materials
Authorization)
number,
the
warranty
status
of
the
unit
to
be
returned
and
estimated
repair
charge,
if
any.
The
RMA
number
is
your
authorization
number.
Please
type
this
number
on
your
purchase
order
and
shipping
label.
After
MKS,
ENI
Products
receives
the
unit,
a
firm
quote
and
estimated
date
of
completion
will
be
given.
For
Technical
Assistance
for
your
particular
application,
contact
the
nearest
MKS,
ENI
Products
Sales
and
Service
Center.
The
following
information
will
help
us
provide
you
with
prompt
and
efficient
service:
•
All
of
the
information
contained
on
the
unit's
nameplate.
•
Names
and
telephone
numbers
of
important
contacts.
•
Detailed
description
(i.e.,
physical
damage
and/or
performance
anomalies,
quantitative
and/or
qualitative
deviation
from
specifications),
including
miscellaneous
symptoms,
dates
and
times.
•
The
environment
and
circumstances
under
which
the
issue
developed.
•
Supporting
test
data
and/or
records
that
can
be
provided.
•
Any
previous,
related
conversations
and/or
correspondence
with
MKS,
ENI
Products.
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