5330e/5340e IP Phones – User Guide
USING OTHER FEATURES
Account Codes
An account code is a series of digits that you assign to your calls, usually for accounting
purposes. The code identifies the account in the call records that your system generates. A
forced account code is usually entered from another extension, enabling you to use features
or make calls that the extension otherwise could not. If you want this feature enabled on your
phone, ask your System Administrator.
To use Account Codes:
1. Lift the handset.
2. Dial the Account Code digits.
3. Press
#
.
To enter an Account Code during a call:
1. Press
Superkey
(must be programmed to a key).
2. Select
Account Code
.
3. Dial the Account Code digits.
4. Press
the
Save
softkey.
5. Do one of the following:
For a verified account code, press the
Yes
key.
For a non-verified account code, press the
No
key.
ACD
If your phone is ACD-enabled, you can log in as an agent. When there is no agent logged
onto an ACD-enabled set,
LOGGED OUT
is displayed.
To log in as an ACD agent:
1. Press
Superkey
.
2. Press
Yes
.
3. Enter your Agent ID, using the key pad.
4. Press
Enter
.
The text, LOGGED OUT disappears.
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