Metal-Fach SMART EKO-CARBON Series, Эксплуатационная и техническая документация, Страница: 25 / 38

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Claim procedure:
1. In the event where improper work of the appliance is detected, prior to filing a claim, make sure
that all steps were taken according to the Operation and Maintenance Documentation.
2. The User should report the need to repair the appliance under the guarantee without delay,
preferably within 7 days from the date on which the defect is detected. A claim may be filed
directly to the Seller or Guarantor (In48 858 880011, www.metalfachtg.pl/zglos-problem-
online).
3. It is recommended to cease use of a defective appliance.
4. The User is obligated to provide free access to the appliance (particularly in a manner enabling
removal of the appliance’s housing, access to valves).
5. Guarantee repairs will be performed by the Guarantor or by a specialized company indicated by
the Guarantor.
6. Performance of the obligations arising from the guarantee will occur within 14 work days,
counting from the date on which the appliance is made available (at the place of its installation)
by the User.
7. The User arranges the date on which the appliance is to be made available with the Guarantor.
8.
Depending on the scope of repair, it may be performed at the User’s location, at the place
where the appliance is installed, or at the establishment of the Guarantor or specialized
company performing activities in the Guarantor’s name.
9. Repair performed under the guarantee is to be confirmed on the guarantee card.
10. The guarantee is extended by the time during which the user was unable to use the appliance
due to a defect of the appliance covered by the guarantee.
11.
The guarantee does not exclude, limit or suspend the buyer’s rights arising from laws
concerning guarantees on defects of a sold object.